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JT Spas Reviews

4.2 Rating 236 Reviews
80 %
of reviewers recommend JT Spas
Company Reviews Metrics Info
4.2
Based on 236 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Returns & Refunds
Refunds Process
Difficult
Read JT Spas Reviews
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Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

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JT Spas 5 star review on 16th February 2024
Peter Terry
JT Spas 5 star review on 9th October 2023
James Van Zyl
JT Spas 5 star review on 21st July 2021
Marion M
JT Spas 5 star review on 6th September 2020
Lynn Sheridan
JT Spas 5 star review on 19th July 2019
Anonymous
JT Spas 5 star review on 28th February 2018
Sue Goff
JT Spas 5 star review on 22nd August 2017
Dave Cotton
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Tristan
Verified Buyer
“We had a positive experience from the company I wouldn't recommend the bath I bought tho The on but for the spa is in a position where you always turn it on by mistake and is hard to turn off resulting in water all over the wall The plug is also in the middle where you constantly open it with your bum”
Helpful Report
Posted 1 year ago
Thank you so much for taking the time to tell us about your experience with JT Spas, Tristan. We really appreciate your feedback, and we apologize for the issues you had with our product. We want to make sure all our customers are satisfied with their purchase, so we will make sure to look into your feedback and take the steps needed to fix these issues. If there's anything else you can think of that would help us improve the product, please don't hesitate to let us know. Thank you again for your honest feedback, Tristan.
Posted 1 year ago
Tim Cook
Verified Buyer
“Excellent service !”
Helpful Report
Posted 1 year ago
Thank you so much, Tim, for your 5-star rating of JT Spas! We appreciate you taking the time to leave us such a positive review. We are so pleased that you have had excellent service from us, and we thank you for being a repeat customer.
Posted 1 year ago
Terence Heath
Verified Buyer
“Product was as described and was delivered within 4 days of the order being placed. When it was discovered that the mounting brackets for a shelf were missing I contacted the company and replacement parts were dispatched via Royal Mail and were received 2 days later. An excellent service.”
Helpful Report
Posted 1 year ago
Thank you so much for your 5 star rating, Terence! We are delighted to hear you were pleased with the service and product provided by JT Spas. We understand how important it is to receive items quickly, and strive to ensure all orders are delivered as smoothly as possible. We are so glad to hear the replacement parts were sent and received as promptly as they were, and we hope you have continued to enjoy your purchase!
Posted 1 year ago
Anonymous
Verified Buyer
“Excellent service and fast delivery. D-shaped cubicle has been great and fits well in the small space we had available.”
Helpful Report
Posted 1 year ago
Thank you so much for your 5-star rating of JT Spas! We really appreciate you being a returning customer, and we are glad to hear that you were pleased with our excellent service and fast delivery. We are thrilled that the D-shaped cubicle fit perfectly in your small space, and we hope to continue providing you with excellent service!
Posted 1 year ago
Kate Barton
Verified Reviewer
“Disappointing quality, wouldn't recommend! I ordered a spa bath, three issues experienced in the one order; (1) I rang and asked to remove the waste and plug well in advance of delivery and it was confirmed this would be removed and I would be refunded. It arrived with it and when I checked my bank account - no refund. I rang them and they eventually found the call details and said the Operator forgot to hit save. (2) The bath legs didn't fit the bath, they didn't fit around the piping and my fitter was therefore unable to fit the bath on the day booked and I had to wait around 5 days for them to arrive. The existing bath had been removed by the time we realised so I was without a bath or shower for this time and needing to go to work in a professional job. I live in a one bedroom flat. It delayed the entire job and cost me money paying my fitter purely because they'd sent the wrong parts. (3) The bath end costing £30 was the wrong width. 750mm for a 700mm bath which required removing the lip to fit to size, doubling the fitting time but also a shabby, unprofessional finish, with no sturdiness, or rigidity, likely to get broken in the not too distant future. You don't tend to expect fitters to cut plastic because it's prone to crack. Ultimately I had to purchase the correct end from Travis Perkins for nearly half the price, £16.38 to get a professional finish on the bath I'd paid a lot of money for. After raising the issue they simply replied you have to cut it to size yourself and offered no resolution whatsoever.”
Helpful Report
Posted 1 year ago
Dear Kate, Thank you so much for taking the time to provide us with such thorough feedback on your experience with JT Spas. We are so sorry to hear about the issues you encountered during your order delivery and installation. We fully understand how frustrating this must have been for you, having to wait additional days with no bath or shower available. We really appreciate you highlighting the miscalculated refund and lack of resolution regarding the incorrect size of the bath end. I see the end panel supplied with your Trojan bath was slightly larger width but that Trojan the product manufacturer advised this panel was to be trimmed to suit and its common practice Trojan Baths advised as this panel design is used with a range of their products. We are truly sorry for the inconvenience and would love to hear your thoughts on how we can make things better. Is there anything else we can do to make up for your difficult experience with us? Once again, thank you for bringing this to our attention and for your valuable feedback. Sincerely, JT Spas
Posted 1 year ago
Dr Nick
Verified Reviewer
“AVOID AT ALL COST. . ! ! order number 43389 They have taken weeks for delivery. I still haven't received the product yet. No communication for the seller. This has haunted by whole bathroom work I would suggest think twice before ordering from them . They have a huge delay in their product. Regards Dr Nick”
Helpful Report
Posted 1 year ago
Good Morning Dr Nick You ordered 7 working days ago, and selected the free delivery option at the checkout which advertises the bath delivery to be Free Delivery 5- 14 Working Days on the shopping cart. We dispatched the bath the day after your order and I can see via the tracking system The transport courier company 4 days later had routed your bath to their delivery depot. On the 5th working day I see you contacted the 3rd party delivey company to advise you wanted to cancel your order. We do offer an express delivery service but on this occassion you selected the Free Delivery 5- 14 Working Days on the shopping cart. If you wish to cancel an order or discuss your order it is always advisable to contact the retailer you purchased rather than the 3rd party delivery company as your our customer and contract is with us, we are always here to help and discuss your order. THe 3rd party delivery company have cancelled your delivery as per request last week to them otherwise the bath may have been delivered. As mentioned its been 7 working days since you placed your order, if you would like to proceed with your order we can request the 3rd party delivery company to reinstate your order for delivery. Kind Regards Jt Spas Customer Services
Posted 1 year ago
Matt Jukes
Verified Buyer
“Products ok (I haven’t had them installed yet but look ok at a glance) - packaging was very poor with bits hanging out the cardboard. Delivery men were very hasty (albeit pleasant) - had to drag the shower up my stairs.”
Helpful Report
Posted 1 year ago
Hi Matt, thank you for your feedback. I have reviewed delivery images and the boxes looked in good condition. If you have any issues please contact our sales team and we would be happy to help. Kind Regards JT Spas
Posted 1 year ago
Anonymous
Verified Buyer
“Excellent service and great communication. Thank you!!”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave us this review. We appreciate your kind comments and are delighted that you are happy with the product and service received. Kind Regards JT Spas
Posted 1 year ago
Nick Dewhirst
Verified Buyer
“Great communication. Bath looks great quality”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave us this review. We appreciate your kind comments and are delighted you are happy with the product received. Kind Regards JT Spas
Posted 1 year ago
Gillian Gray
Verified Buyer
“Excellent from start to finish, would use again and definitely recommend.”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave us this review. We appreciate your kind comments and are delighted you are happy with your product and service received. Kind Regards JT Spas
Posted 1 year ago
Anonymous
Verified Buyer
“Ordered for a rental property and was let down by my plumber so it sat boxed for a few months. When it arrived, I should have checked, especially since the boxes were so smashed up and taped together. When they were finally open, there were so many bits missing, I had to purchase. It looked like it had sent back by someone else as some of the fixtures were already put together. I would never use again! I”
Helpful Report
Posted 1 year ago
Hi, i can see from your order that we have never been contacted to report missing parts or damage to your item. Please call us on 03333445932 or email sales@jtspas.co.uk and we can have a look at the parts you are missing.
Posted 1 year ago
Scott Warren
Verified Buyer
“Great service and quick dispatch time and delivery Will be ordering again”
Helpful Report
Posted 1 year ago
Hi Scott, Thank you for taking the time to leave us this review. We appreciate your kind comments and are delighted you are happy with the product received. Kind regards, JT Spas
Posted 1 year ago
Amos Sagoe
Verified Buyer
“I haven't open yet but I am happy about the package thank you very much for that, I will let you know when I store it thank you”
Helpful Report
Posted 1 year ago
Hi Amos, Thank you for taking the time to leave us this review, we appreciate your kind comments. Kind regards, JT Spas
Posted 1 year ago
Jonathan Shiner
Verified Buyer
“JT spas dispatched my order only two days of it being ordered it came at the time requested and was very well wrapped due to it all being glass ..no damage on arrival and it looks great quality ..many thank ..jon”
Helpful Report
Posted 1 year ago
Hi Jonathan, Thank you for taking the time to leave us this review, we are delighted you are happy with your product. Thanks again for your kind comments. Kind regards, JT Spas
Posted 1 year ago
Thomas Harvey
Verified Reviewer
“I paid for delivery within seven working days on 27/08/22. Requested refund on 17/09/22 after no delivery and multiple missed callbacks and delivery promises that never showed. JT Spas now refusing to provide a refund. I received a message saying the item is ready to be delivered on 21/09/22 despite the requested refund through PayPal on 17/09/22. Which highlights the lack of organisation of the business. Customer experience is incredibly poor. For example, I spoke with one of their customer service agents on 16/09/22, being told the delivery will be on 20/09/22. I spoke with the courier ten minutes later to confirm, and they stated at this point, they still had not received the item, and the earliest delivery would be 21/09/22 or 22/09/22. Purchased with a different retailer on 17/09/22 and received on 21/09/22 (next working day). Definitely worth not shopping at JT Spas.”
Helpful Report
Posted 1 year ago
Hi Thomas, Having read over your review and the notes on your order, I can see your order was placed 27/08 which is a Saturday, your order was then picked up the next working day Monday 29/08, processed and sent across to the third party courier service to be picked and then routed for delivery. The delivery you had selected was 3-7 working days which we usually always like to stick to. I believe there was a delay with the picking of your product which meant that your delivery wasn't delivered within this time frame. On 07/09 the delivery charge was refunded back to you as we were unable to fulfil this. We continued to chase the third party warehouse to get your order picked and routed for delivery. Paypal then notified us that a case had been set up on 20/09 and you had requested a refund. This is the reason why the delivery company continued trying to book the delivery in with you as we were only notified 3 days after you had requested a refund. If you had wanted to cancel your order this would have been no problem and we would have sent this to our accounts team on the same day. However, since you did not get in touch and notify us directly that you wanted to cancel, we cannot refund until the Paypal case is settled. Basically, how the Paypal case works is they hold the funds until a decision has been made meaning we cannot therefore refund you on our end as we physically do not have your funds available since Paypal are currently holding them. I am sorry you feel your customer experience has been poor. I believe the mis-communication from the courier company advising they didn't have the goods wasn't correct and infact they meant the goods hadn't been scanned in. The goods had been received and were waiting to be routed for delivery. I would suggest that you speak with Paypal if you are looking to be refunded as soon as possible as this is the sole reason that we cannot provide a refund on our end. If you had contacted us directly, the refund would have been provided long before now. All comments will be passed to the relevant people. Kind regards, JT Spas
Posted 1 year ago
Michelle Pugsley
Verified Buyer
“I was in a hurry to purchase my walk in bath as under pressure from the plumbers on site to receive it. JT Spas could not have been more helpful and answered various rushed emails, took me through the process and had by bath here within 24 hours of purchasing it. What a team ! Delighted and would recommend them to everyone. Michelle Pugsley”
Helpful Report
Posted 1 year ago
Good afternoon Michelle, Thank you for taking the time to leave us this review. We really appreciate your kind comments and we were delighted to help you get your bath in time. All comments will be passed onto the team. Have a great day! Kind regards, JT Spas
Posted 1 year ago
Pedro Lewis
Verified Buyer
“Great customer service from the team at JT Spas, very responsive & supportive...”
Helpful Report
Posted 1 year ago
Good morning Pedro, Thank you for taking the time to leave us this review. We appreciate your kind comments and are delighted you are pleased with the service provided. Kind regards, JT Spas
Posted 1 year ago
Philip Cross
Verified Buyer
“Friendly knowledgeable staff very helpful fast prompt service excellent customer service”
Helpful Report
Posted 1 year ago
Hi Philip, Thank you very much for taking the time to leave us this review. Your kind comments are appreciated and all comments will be fed out to the team. Kind regards, JT Spas
Posted 1 year ago
Parker
Verified Reviewer
“Recently, I have purchased few products for my bathroom and kitchen and I really liked the quality...”
Helpful Report
Posted 1 year ago
Hi Parker Thank you for taking the time to leave us this review. Your kind comments are appreciated and we are glad you are happy with the product received Kind regards JT Spas
Posted 1 year ago
Christopher Price
Verified Buyer
“Great prices quick delivery and very good quality really looks great”
Helpful Report
Posted 1 year ago
Hi Christopher, Thank you for taking the time to leave us this review and for your kind comments. It is much appreciated and we are delighted you are happy with the product received. Kind regards, JT Spas
Posted 1 year ago
JT Spas is rated 4.2 based on 236 reviews
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