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Joshua James Reviews

4.7 Rating 21,695 Reviews

96 %

of reviewers recommend Joshua James

Company Reviews

Product Reviews

4.7

Based on 21,695 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 7th February 2024

Natalie Richards

Joshua James 5 star review on 5th February 2024

Joshua James 5 star review on 27th November 2023

Joshua James 5 star review on 2nd November 2023

Pauline Wiggins

Joshua James 5 star review on 2nd November 2023

Pauline Wiggins

Joshua James 5 star review on 19th October 2023

Joshua James 5 star review on 28th August 2023

68

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Normally good service, but... I wish the website was accurate in terms of the items being 'in stock' or not. On several occasions now I have ordered an item that is listed in stock, but then I receive an email telling me that it is delayed due to waiting for stock to arrive, and most recently having my order cancelled because the item is no longer available - yet the website still lists it as 'in stock'. Sort that out and it would be a very good service!”

Posted 4 years ago

“Delivery is taking longer than advertised. I have ordered things from other retailers who are using the same delivery route with Royal Mail and has arrived before Joshua James Jewellery order has.”

Posted 4 years ago

“I spent over £300 as a first customer but didn't receive my discount. I have contacted you about this but had a reply very pleased with my goods”

Posted 4 years ago

“Would've been better if it came in a gift box instead of just a plastic bag”

Posted 4 years ago

“I'm not sure what to write, I ordered something from the internet and you posted it.”

Posted 4 years ago

“The pendant itself is beautiful. The chain however is only 14 inches. I had bought this as a gift and had to buy a longer chain to fit corrctlt.”

Posted 4 years ago

“I've bought nomination from you quite a few times over the past few years. But unfortunately my last two orders in November and December this year, two charms have been out of stock. Slightly annoying that you only find this out after you have payed. One was for my daughter's birthday, which still hasn't come. Her birthday was the 10th of November. I had to call in the end to find out where it was. I was told it would be in stock on Wednesday. But it's still not arrived. I'm just hoping the other charm arrives for Christmas. I've always been happy in the past. But this has put a real damper on ordering with you again. Shame!”

Posted 4 years ago

“Good company in general but be aware that the free gift incentives dont always arrive”

Posted 4 years ago

“Bought my daughter her first nomination bracelet and two links. I love them, the only thing is they didn’t come pre boxed, which is disappointing as they are gifts. Had I known I would have brought them from somewhere else.”

Posted 4 years ago

“Only recently started to use Joshua James. When you order it says items in stock and you think it will be delivered in a few days and for 2 out of my 3 orders that I have placed I get an email saying awaiting stock. If I had known when ordering I would have gone elsewhere. Not really pleased with the service”

Posted 4 years ago

“Excellent selection of charms and all of excellent quality. My reason for giving a 3 star is that it’s advertised as 48hr delivery but twice now the items I’ve ordered have been waiting stock which then took approximately 5 days to arrive at Joshua James and then the 48 hour delivery on top. It should be made CLEAR before ordering and payment is made if the items are in stock or not then if I need them urgently I can order elsewhere.”

Posted 4 years ago

“I ordered the Iceland nomination charm. Unfortunately the norway nomination charm was delivered. This has caused a bit of an issue as needed it for a special gift. The girl on the phone was polite and helpful and has assured me the iceland flag will be with me by friday by the latest. I am hopeful it will arrive in time.”

Posted 4 years ago

Hello Ryan, Thank you for your message. I am glad that you've had a positive experience with us. Yes, please do let us know if the charm is not received. However, we are hopeful that it will be with you shortly. Kind Regards, Lily

Posted 4 years ago

“Ordered a charm which said in stock and i paid next day delivery.. Received a email 30mins after purchase saying the item was out if stock and was awaiting supplies.. Came 3 days later.. Disappointed that purchased something that said in stock then was not and the fact i paid extra delivery charge for next day delivery and got no refund...”

Posted 4 years ago

Hello, Thank you for you r message. I am sorry to hear that you've had some trouble with your order. If you would like to give me your order number I would be happy to look into this for you and see if this has been resolved for you. Kind Regards, Lily

Posted 4 years ago

“Had no problem at all had to wait a little longer for stock to come in but apart from that all good”

Posted 4 years ago

Good Afternoon Caroline Thank you for your message. I apologise for the delay with your order. Due to the large volume or orders coming in, it means we are sometimes awaiting stock to come in. However, thank you for your understanding with this and if you need any help or assistance in the future, then please don't hesitate to get in touch. Kind Regards, Lily

Posted 4 years ago

“Web site dosent day what is awaiting stock until after you have purchased!”

Posted 4 years ago

“Great products and usually swift service. However 2 of my recent orders have shown items in stock but after purchase an email recieved saying awaiting stock. Frustrating.”

Posted 4 years ago

“Very fast delivery and very good quality of the products only problem was bought two charms separate as 2 gifts when they cam the charms were put together and only one gift box so had to separate the charms.”

Posted 4 years ago

“The web page isn’t as good as some other sites to navigate around for Nomination charms but the service is 5 star. Always quick and reliable deliveries.”

Posted 4 years ago

“Ordered 3 nomination charms as presents on 18th Oct. Received on 28th Oct. No sign of the free bracelet. Delivery note says it is to follow on. Only two little boxes supplied.”

Posted 4 years ago

“Expensive stainless steel and takes too long to arrive.”

Posted 4 years ago

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Joshua James is rated 4.7 based on 21,695 reviews