Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,692 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,692 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 7th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel that this would have been presented better if it came in a box aswel.”

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Posted 3 years ago

“Jewellery was fine but disappointed that I paid for next day delivery but didn’t receive it the next day!”

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Posted 3 years ago

“Ordered a second charm from your company very disappointed that there was no bag to put charm in as when I received the first one it came with a gift bag.”

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Posted 3 years ago

“I ordered 3 items from Joshua James on 06/02/2021 - 1 was a Valentine Gift. I received 2 items 4 days later The payment for all 3 items were taken from my account but I did not receive the main gift. I e-mailed JJ to tell them it was a Valentines gift but it took a further 3 e-mails before I received a e-mail to say my 3rd item had been dispatched for delivery - no apology I eventually received the gift on 16/02/2021! Very poor customer service!!! If you buying a special gift - for a special time be prepared to be disappointed - I have seen items I would like to buy from JJ but will now look else where as JJ does not care for customers”

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Posted 3 years ago

“I ordered 3 charms for a special birthday present, I paid for quick delivery which I was pleased with, when the charms arrived one was not what I had ordered, I had to send the charm back this took over a week for a replacement and i had to pay the postage, I was disappointed they didn’t refund the postage or even give me a voucher for discount of my next purchase .”

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Posted 3 years ago

“Product very nice, but opted for free delivery that stated guaranteed before Christmas, took 4 days to arrive after. At £80 most offer this free next day, it wasn’t even tracked very little sympathy from them or apology. Ironically after order they offered cheaper next day delivery DPD. Due to this after in last two months spending over £200 will probably go elsewhere now.”

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Posted 3 years ago

“Can't help feeling robbed on delivery paid for nxt day and took 4days when questioned it got no reply”

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Posted 3 years ago

“Hi am waiting for a Email back I got my mum and charm for Christmas she just gone to pick it on and the flower come out all broken I have got a picture of u need me to send it to u”

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Posted 3 years ago

“Earings were perfect a bit disappointed they came in a plastic bag and not a proper box”

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Posted 3 years ago

“Products very good but need a tracking system on your website ordered beginning off December no date to arrive finally arrived Christmas Eve . Had the same problem before not just Christmas time .”

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Posted 3 years ago

“While I am perfectly happy with my purchase from Joshua James Jewellery, I must admit to being very disappointed with your customer service. I ordered my wife's xmas present on the 4th of December thinking it should be here in time. I work for the royal mail so I appreciate how busy things have been this year and especially this xmas, with massive back logs and a substantial amount of online orders being made by one and all. Apparently my item had been dispatched, as I had received an email informing me of this on the 6th December, so I wasn't panicking. Yet having still not arrived and there being no tracking number to trace, I contacted the company on the 22nd or 23rd checking that it had definitely been sent, received an automated response and have still not received any formal response (30th December). Thankfully the jewelry arrived on the 24th. Cheers”

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Posted 3 years ago

“Delivery was extremely slow”

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Posted 3 years ago

“Pleased with my order but not the delivery. I had to arrange to reschedule the pick up at Homebase as I was not at home on the first delivery attempt. On picking it up it was in an AT envelope which would easily go through my letterbox like my previous other JJ deliveries. So why was it not put through my letterbox??”

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Posted 3 years ago

“I ordered a charm for myself and 2 charms for gifts . My charm and one of the gift charms were fixed together I cannot understand why they were sent like this at all, I could not separate them . A colleague at work has a tool and she managed to do it for me but she said they were very hard to separate I don’t know what I would have done without her help. This is the first time I have ordered from Joshua James and was disappointed .”

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Posted 3 years ago

“Quality of item queried and free return postage not given. Delayed and ignored response to e-Mail contact. No telephone contact appears available at this time.”

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Posted 3 years ago

“I ordered 2 lots for delivery in the same day (completed order then added a couple more)within minutes of each other. 1 delivery came a couple of days later, the other was approx 8-10 days. The following day, after I had spent a decent amount of money (5 charms), the site was offering a 20% discount. Having emailed Joshua James, I did not receive a response. I have just been made unemployed so the 20% discount would have been worthy.”

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Posted 3 years ago

“Can't really review the items that I bought properly as I've been unable to gift it yet. I ordered a nomination starter bracelet, a charm and a tool to let me add links to the bracelet at a future date. As I had to buy a charm as well as a starter link I expected it to come back inserted and ready to wear. It didn't. It came back as a chain of links with the chosen seperate. Easy enough, i'll join them with the tool I ordered, except the tool wasn't in the delivery. I have now missed the recipients birthday and was unable to give them their gift due to it being a string. It wouldn't have been so bad if I was notified that the tool was out of stock and wasn't going to arrive, I could have found a store that was able to link them, as my nearest store that was able to do this was badly flooded earlier in the year and hasn't yet reopened. Hopefully the tool will arrive by Christmas to allow me to gift it then.”

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Posted 3 years ago

“All ok except both charms were joined and we're for two separate gifts”

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Posted 3 years ago

“Maybe a bit more attention to detail when processing orders. I ordered an Auntie charm and received a niece. Im still awaiting my auntie charm.”

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Posted 3 years ago

“Did not come with gift bag which other websites do when order this.”

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Posted 3 years ago

Joshua James is rated 4.7 based on 21,692 reviews