Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,504 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,504 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy from this company they are not a good company they take your money and don't deliver your goods they ignore your emails and messages read reviews before you buy.”

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Posted 2 years ago

“Love my earrings. Thank u.”

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Posted 2 years ago

“Love the bracelet but the T Bar keeps coming out please resolve”

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Posted 2 years ago

“I have ordered my item over 3 weeks ago. Still have not received it. Have emailed customer service twice with no reply. Wouldn't recommend this company based on current service.”

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Posted 2 years ago

“Still not received my order, and received no reply from customer services to my email. A scam company?”

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Posted 2 years ago

“Didn't send me the items I actually ordered and then an ordeal to return or re order. Will not be ordering again!”

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Posted 2 years ago

“Not even recieved my products yet”

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Posted 2 years ago

Hi there, We are sorry to hear your order hasn't arrived. I believe our Customer Service Team have responded to you about this. If this is not the case, please contact at customerservice@jonrichard.com and they will happily take a look into this for you. Kind regards, Jon Richard

Posted 2 years ago

“Refunded the purchase but with absolutely no correspondence as to why / assume product out of stock?!?!?!”

Helpful Report

Posted 2 years ago

Hi there, We are sorry to hear this has happened. Please contact our Customer Service team at customerservice@jonrichard.com who will take a look into this for you. Kind regards, Jon Richard

Posted 2 years ago

“Gorgeous gold bangle. Gift for my sister who will love it. Great quality, value and service.”

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Posted 2 years ago

“Very good value for the money looks lovely. Is going to make a fantastic Christmas present”

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Posted 2 years ago

“Haven’t received my order yet”

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Posted 2 years ago

“Good service and fast delivery.”

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Posted 2 years ago

“No communication received about my order and then when it arrived I’d been sent the wrong items. Again, no response received when I emailed them (twice), asking for assistance. I returned the goods for a refund, a shame as I had been looking forward to receiving my correct order. Won’t use this company again, way too unprofessional and unreliable.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for you review. Please accept our apologies for the delay in our response. During this exceptional busy period we have experienced a higher than normal volume of queries. We appreciate your patience on this and I have personally escalated this to the Customer Service team. Kind regards, Jon Richard

Posted 2 years ago

“Very beautiful as described in the pictures. Will be buying more from the website and will be recommending friends too.”

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Posted 2 years ago

“My issue is with delivery. I paid extra for express delivery as we were going on holiday. The parcel was promiised for 28th November and had still not arrived when we left for our holiday on the 30th. Apparently when it did arrive it was left on top of the dustbin and a neighbour saw it and took it in for me. Why was it not delivered when pomised?”

Helpful Report

Posted 2 years ago

Hi there, We are sorry to hear what has happened. Please contact the Customer Service team at customerservice@jonrichard.com who can take a look at this for you. Kind regards, Jon Richard

Posted 2 years ago

“Terrible service - It's possible that this is not a genuine company/website. I ordered a heart locket which is heavily advertised as a product to personalise with an engraving. The photos on the website indicate the fonts available etc. Nowhere on the site, or during the ordering process, does it give the option to engrave. I asked customer services prior to ordering and received no response. I then asked after ordering, giving my specific order number but again received no response. The next day I receive a refund from Jon Richards (which will take 5-7 days to process) with no explanation as to why my order could not be fulfilled.”

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Posted 2 years ago

“Beautiful jewellery for my daughter’s wedding (necklace and earrings) Good quality too.”

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Posted 2 years ago

“lovely earrings. can't go wrong with this company I've had lots from them over the years”

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Posted 2 years ago

“Lovely bracelet but too small. Please make in 2 sizes for those of us with larger wrists. I am sure I would not be alone in this ides?”

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Posted 2 years ago

“Great value for money. Ordered two bracelets and they were quite decent overall. However, one of them did not have its pearl so it was a bit disappointing… also, they did not arrive in the nice boxes as it was on the photo but just in a plastic see through wrapper … so not great if you are buying them for a present (as I did!).”

Helpful Report

Posted 2 years ago

Jon Richard is rated 4.4 based on 5,504 reviews