Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,506 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,506 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the sparkly ball stud earrings and have purchased these twice before as I keep losing one Unfortunately when these arrived they were much smaller than the previous earrings. They are still lovely though and sparkle nicely”

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Posted 2 years ago

“I placed an order for some earrings and paid via PayPal. A few days later, I received an email from Jon Richard and then PayPal, stating that the order was being refunded. There was no explanation for the refund. I could not find a telephone number for Jon Richard on their website. There was, however, a working phone number for Jon Richard on the PayPal refund email. I called this and found a voice message, which had obviously been set during the Covid-19 lockdown period, directing callers to their customer service email address. I contacted Jon Richard via this email address and received a reply several days later to advise that the item was now out of stock.”

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Posted 2 years ago

“Very happy with the purchase”

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Posted 2 years ago

“Beautiful”

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Posted 2 years ago

“A great website easy to use. Kept well informed of the progress of my order. It arrived fairly quickly well packaged. The quality of the good ordered where great value.”

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Posted 2 years ago

“Disappointed with colour as really pink on picture but came back as clear colour but still nice earrings. Almost felt as if wrong colour had been sent. No time to return as needed earrings for wedding.”

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Posted 2 years ago

“Jewellery arrived exactly as pictured in beautiful packaging and delivery was quicker than I expected! Would definitely shop again 😊”

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Posted 2 years ago

“Quick delivery and beautiful rings”

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Posted 2 years ago

“I wasn't happy with the quality of the products. I have returned them and await a refund”

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Posted 2 years ago

“Bought as a present. Arrived quick. Great quality for price. Small and dainty.”

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Posted 2 years ago

“I have lots of compliments when wearing this necklace. I have now bought two more as presents.”

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Posted 2 years ago

“Great product and beautiful finish! Have bookmarked Jon Richards in my browser for future purchases”

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Posted 2 years ago

“I ordered a lovely rhodium plated pearl and crystal brooch for a friend who will soon be 90. I was so disappointed when it arrived because one of the pearls was missing. I contacted JonRichard straight away and sent a photograph. The lady who dealt with the problem could not have been more helpful, she sent me a replacement which I received the next day. Absolutely excellent service, and I'm sure my friend will be delighted with her present.”

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Posted 2 years ago

“We ordered the incorrect product but it was changed for us straight away. Nothing was too much trouble for the staff. Excellent service thank you!”

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Posted 2 years ago

“Not even got my order they will not reply to my emails there us no contact number to ring DO NOT ORDER FROM THIS COMPANY”

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Posted 2 years ago

Hi there, We are so sorry your order has not arrived yet. Please reach out to our customer service team as customerservice@jonrichard.com. They will keep an eye out for an email from you. Kind regards, Jon Richard

Posted 2 years ago

“Beautiful bracelets only downside i thought they would have came in boxes”

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Posted 2 years ago

“Very pretty silver necklace - slightly smaller than I had envisaged. Arrived promptly and was kept informed of each stage.”

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Posted 2 years ago

“Arrived extremely quick and in beautiful condition and very carefully wrapped”

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Posted 2 years ago

“Bought these items as a birthday gift and was loved instantly.”

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Posted 2 years ago

“Very nice earing and stylish”

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Posted 2 years ago

Jon Richard is rated 4.4 based on 5,506 reviews