Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,338 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only received half my order”

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Posted 3 years ago

“The necklace is beautiful. It arrived much quicker than expected. Extremely pleased”

Jon Richard 5 star review on 24th February 2022

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Posted 3 years ago

“Thank you . I knew I would be pleased with the brooch pins as I'd previously been given a Jon Richard similar boxed set of three as a retirement present . I have recently recommended your site to friends”

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Posted 3 years ago

“Beautiful earrings. But I won’t be ordering from a UK based site again. A 10 eur customs charge was placed on my package (being delivered to Ireland!) and there were delays in delivery.”

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Posted 3 years ago

“The website is pretty easy to navigate through and love I can filter so much to see items I'd be interested in. The customer service are amazing and respond quickly to queries and were kind enough to put the link if the item I was looking for when it became available. Only reason I have knocked a star off is twice I've ordered and twice a pair of earrings either lost a crystal after a day wearing them or already had a couple of crystals missing when I ordered (I already had the same pair which didn't lose crystals and loved but lost an earring so replaced with 2 new pairs - 1 earring missed a couple of crystals so returned). The return of these was very easy as I don't have a printer but could get label printed at the post office once I'd filled in details online. I received a full refund for the items promptly (given the choice to receive a replacement). Ideally wouldn't have needed to return but glad it wasn't a hassle. The other items I bought are lovely, well packed (not overly environnemental with a lot of plastic pouches which hopefully might consider changing to more environmentally friendly material), and arrived promptly in perfect condition. I received a lot of compliments on my sparkly paw earrings and hope more 925 paw jewellery might come up for the animal lovers. Highly recommend getting items from Jon Richard and will buy again. Thank you.”

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Posted 3 years ago

“Excellent service, prices, delivery and quality. The jewellery is quite light in weight, but looks lovely for price paid”

Jon Richard 5 star review on 21st February 2022

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Posted 3 years ago

“very good!!!!”

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Posted 3 years ago

“The triple set of crystal and silver earings are just perfect. Thank you 😊”

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Posted 3 years ago

“Hassle free shipping and service is fantastic!”

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Posted 3 years ago

“Beautiful well made jewellery”

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Posted 3 years ago

“I have been buying Jon Richard jewellery for a number of years now, previously through Debenhams store. I love the range of jewellery and quality of pieces”

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Posted 3 years ago

“Sadly the item has not arrived, they are logging an investigation with royal mail and I'm still waiting for my item to arrive!!”

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Posted 3 years ago

“It was such a waste of money . The earrings are way smaller than seen on website . Very disappointed.”

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Posted 3 years ago

“Really like it, simple but very elegant and pretty!”

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Posted 3 years ago

“Loved the bracelet but was very disappointed it didn’t arrive with a gift box of any kind. As it was a gift for someone else I had to purchase a little box to pop it in to make it look pretty. Would’ve expected a bit more in the way of gift presentation!”

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Posted 3 years ago

“I am very Pleased with my lovey necklace and ear rings, nice colour, looks nice on, Fab.”

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Posted 3 years ago

“Very pretty little earrings. Arrived very quickly.”

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Posted 3 years ago

“I bought 2 pairs of clip earrings & 2 bracelets recently.Both were excellent quality at a reasonable price. I will certainly buy from you again . Very quick delivery too. . Thank you”

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Posted 3 years ago

“lovely chain and earrings, I was a bit disappointed as I was expecting the stone in the earrings and neck chain to be a bit bigger, never mind I dont often buy on line, next time I will buy from Pearsons store Enfield”

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Posted 3 years ago

“The website is very easy to use and find your way around. Lots of lovely jewellery for great price.”

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Posted 3 years ago

Jon Richard is rated 4.4 based on 5,338 reviews