Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,489 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,489 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

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109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value, but would be good if you got the box with the item instead had to order box and pay twice for delivery as for a present.”

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Posted 4 years ago

“Can’t fault quality of necklace but paid extra for express delivery because I needed it for a birthday gift and site stated basic post should arrive in time but could get delayed. However even though I paid extra it still arrived after basic postage date which was too late for the birthday.”

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Posted 4 years ago

“Arrived swiftly very good value for money and well packaged”

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Posted 4 years ago

“The necklace is beautiful and I am really pleased with it. The delivery was absolutely fine and arrived quickly. The only problem I experienced is the blue box that the necklace came in was completely broken. This must have happened during the delivery process. As the piece of jewelry was a special piece I really would have liked the box to offset the piece and keep safe. I thought the box would have been especially nice. Due to how broken it was I unfortunately threw it away. I would like to order another piece but am slightly unsure due to this experience.”

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Posted 4 years ago

“I'm so glad I found Jon Richard. There's a huge selection of lovely jewellery & I've made quite a few purchases online. The quality of the jewellery is excellent & I love wearing the pieces I got.”

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Posted 4 years ago

“I bought several pieces and they are all beautiful. My only comment would be that they don’t all come in a gift box which I didn’t realise. I raised a query regarding this and got excellent service advising where to source them on your website, I even got a refund on the postage which was not expected but a very nice gesture. I personally would prefer to pay extra and have them boxed. Thank you for the excellent customer service.”

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Posted 4 years ago

“Quick shipping:)”

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Posted 4 years ago

“I had the infinity ring set bought for me by my husband it is beautiful but far too small. Unfortunately it was from Debenhams and they are closing down and closed so could not take back. As a gesture of good will customer service said I could return as long as I made an account. That was fine seeing as a gift. But I really loved the ring set and as I didn't want to be unlucky enough to be too late in getting another ordered in the next size up which should have been ok so I also ordered the wedding band at same time paying for both as the refund for the first would not happen until you received. we will be renewing our vows after 36 years of being wed. The rings came I was so excited but they again were too small so I packaged the two boxes together, one with one ring set the other with the ring set and wedding band and returned by signed for next day delivery. I have had a refund as said for the first but was asked if I wanted to keep the wedding band in an email and to return the items. I have returned them I want the wedding band in large and as I have noticed the ring set is out of stock in large please can I have the payment I made separately to be refunded to my card. Please can you help. I am sorry for the low rating but as my returns were not recognised I am not sure whoever received them has checked the packages correctly. I am not a regular online purchaser anywhere and certainly not regular at sending back. Please help regards Megan Pinkney”

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Posted 4 years ago

Hi Megan, We are sorry for the delay. I will send this to customer services and make sure they pick this return up. Sorry for any inconvenience. Thank you, Jon Richard

Posted 4 years ago

“Bought 2 pairs of earrings. Both were as per description and I really like them. Had to cancel 2 rings as the sizes are quite big, however would buy from them again.”

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Posted 4 years ago

“Perfect for purpose. Quality as expected.”

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Posted 4 years ago

“absolutely love the necklace so pretty and amazing quality for the price”

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Posted 4 years ago

“Nice surways”

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Posted 4 years ago

“Lovely silver earrings, gift for sister. Would recommend.”

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Posted 4 years ago

“Really pleased with the drop cubic zirconia earrings i ordered, great value for money, arrived promptly and overall happy with my purchase. There is just one tiny thing I would have liked and that is for them to have come in a box... I will definitely be browsing and purchasing more from you.. 😁”

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Posted 4 years ago

“Was really happy with my purchase, it was really good value for money. My relative will love it. Thank you”

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Posted 5 years ago

“Excellent product. Looked lovely on.”

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Posted 5 years ago

“Lovely pieces, and quick delivery. Although £20 for a bracelet to arrive just in a little packet, i had expected it to arrive in maybe a little box.”

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Posted 5 years ago

“I received 2 personalised necklaces that came in beautiful velvet gift bags I am very happy with these products and how quickly they arrived. I also received a mesh heart necklace which is also beautiful however, I was disappointed it arrived in a plastic bag with no gift bag or box.”

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Posted 5 years ago

“My purchases are so lovely, the only thing I was a bit disappointed with is that I had ordered two necklaces (one with earings) and only had one gift box come. I had bought them as two seperate gifts so would have been nice to have two gift boxes. However I did read after that they only come with gift box if stated (At the time I didnt notice this). I didnt really want to use a gift box without your branding on but yeah apart from that beautiful jewellery. Thankyou!”

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Posted 5 years ago

“One chain and 2 of the bracelets were so beautiful and elegant looking, I bought 2 rings and both of them are very poor in quality and not very good looking, how ever they are £15 so they are ok for the price 😂”

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Posted 5 years ago

Jon Richard is rated 4.4 based on 5,489 reviews