Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,717 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,717 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

Write Your review

Tell us how Jon Richard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought three different items. Necklace,Earring and necklace set with bracelet and also separate bracelet. All different,all stunning. Can't wait to give them as gifts.”

Helpful Report

Posted 6 months ago

“Great choice of gifts”

Helpful Report

Posted 6 months ago

“Fabulous earrings”

Helpful Report

Posted 6 months ago

“Great quality and lovely jewelry.”

Helpful Report

Posted 6 months ago

“Lovely gift for Xmas, well packed and happy with the order. Quick delivery too!”

Helpful Report

Posted 6 months ago

“really good quality and amazing price.”

Helpful Report

Posted 6 months ago

“Lovely product”

Helpful Report

Posted 6 months ago

“Very pretty earrings, at an excellent price Lovely for a present”

Helpful Report

Posted 6 months ago

“I'm not happy as I have not received one pair of the crescent earrings . I have emailed twice but I haven't received a reply.”

Helpful Report

Posted 6 months ago

“I should have been given the option to request these items came in a presentation box. The very same items are for sale in Next in lovely Jon Richard boxes.”

Helpful Report

Posted 6 months ago

“Lovely necklace and good deal. Atrocious customer service. Dont respond when chasing for delivery. No tracking. Dont advise when an item is not available - the matching bracelet. Not an acceptable way to run a supply company even during busy period before Christmas.”

Helpful Report

Posted 6 months ago

“excellent customer service, received a reply from the online team within an hour of reaching out, received a very helpful reply to rectify a delivery issue, customer service team helped reassure my delivery would be processed and received on time. highly recommend. Thankyou very much 5 Star....”

Helpful Report

Posted 6 months ago

“l was very disappointed with the size of the opal earrings very small. The pearl ones are OK”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We’re sorry to hear that the opal earrings were smaller than expected. For all our products, including earrings, we provide full details such as measurements and dimensions in the product description to help customers make informed choices. as we understand it is hard to grasp sizing from images alone. we hope to see you shop with us again soon.

Posted 5 months ago

“I love these hair decorations but realise that my two granddaughters have long glossy hair and without a clip end they will not hold in. May I return them in exchange for something else from your extensive products please? I have tried to send an email but it is not able to send”

Helpful Report

Posted 6 months ago

“Delighted with the purchase (bracelet). Item exactly as descrives, very prompt delivery (present for a friend). She loves it, will use this site again.”

Helpful Report

Posted 6 months ago

“It's a good company but response is a bit slow. Might be due to the time of year.”

Helpful Report

Posted 6 months ago

“Appalling service - charged my card, never delivered item and customer service doesn’t reply to emails (phone line is a joke as there is nobody to pick up). And then the cheek to ask for a review…it would be more appreciated if you could get in touch to process my refund instead. Please avoid this company / they should t be allowed to operate at all based on my experience (and many others - check the reviews on trust pilot)”

Helpful Report

Posted 6 months ago

Hi, We’re really sorry to hear about this. Please contact our customer service team at customerservice@jonrichard.com with your order number so we can look into it immediately. We aim to respond within our stated timeframe and resolve this for you. refunds are always given for items with stock discrepancies or valid returned orders. we do not keep payments. please note refunds do take a further 3-5 days to show up in your bank account since being processed. As a reminder, we do not operate a telephone line. Our team responds to all enquiries via email only. We aim to reply as quickly as possible. please contact us to resolve if this had not already been done so.

Posted 5 months ago

“Looks cheap and not at all attractive as pictured. Chain looks cheap and like it will break”

Helpful Report

Posted 6 months ago

“Have not reveived my item , very disappointed as it is a gift , & I ordered it on the 29th Nov”

Helpful Report

Posted 6 months ago

“Lovely necklace as ordered. Very pretty design. Initially the box didn’t arrive with it but after a quick email the issue was resolved swiftly. Thank you.”

Helpful Report

Posted 6 months ago

Jon Richard is rated 4.4 based on 5,717 reviews