John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.89

4.9 Rating 3,002 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,002 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

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“Great service!”

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Posted 1 year ago

“The service from Shaun to start with was the best iv had from previous experience from other company’s beside the care and service I had from Chantelle was a 10/10 while Everthing was in process she always kept updated with other party’s involved to get the completion done on time and getting all work done on time . Regards Kas”

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Posted 1 year ago

“Shaun and Emma are great. Shaun recommended the suitable products very quickly, and we were able to secure a very good rate before the interest rate increased. Emma was very help during the pre-completion process. Everything was very smooth”

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Posted 1 year ago

“Excellent customer service. Very knowledgeable and managed to achieve everything we asked for. Would highly recommend the service.”

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Posted 1 year ago

“Lisa was really helpful and answered all my questions and got me a great deal. Thanks Lisa 😊”

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Posted 1 year ago

“Lisa is a professional intelligent and charismatic advisor. She listens to what your requirements are and will always suggest the best option for you, I would certainly recommend Lisa to anyone looking for the best mortgage advice!”

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Posted 1 year ago

“I’ve been a client of John Charcoal since 2017 when recommended by a friend for remortgage. I found the company as a whole and especially my Mortgage Advisor Mr. Vuk Micunovic an extremely professional and at the same time very friendly and approachable person. I’ve been dealing directly with Vuk since 2017 and I’ve literally have no words to describe him than an absolute gentleman, always at ready for help. I just completed my remortgage deal assisted by him and it was literally done within a week. Highly recommend Vuk as a mortgage advisor and the company John Charcol for mortgage and remortgage processing.”

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Posted 1 year ago

“Louise Brown… the Tina Turner song comes to mind… “she’s simply the best… better than all the rest… better than anyone… anyone we’ve ever met…” So professional, patient, on-it. Can’t recommend highly enough and we’re clients of Louise’s for life. Thanks Louise!!!”

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Posted 1 year ago

“Friendly staff, kept informed at every stage and the deal was right for us. We have used this company several times and they always deliver great service, thank you”

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Posted 1 year ago

“I was referred by a friend and I am glad I decided to go ahead with my mortgage needs with Dipak Shirsat from John Charcol. Dipak helped us secure a new mortgage on a property and re-mortgage our current home, the whole process took nearly 6 months. The professional attitude he had and his level of patience is simply unbelievable. He worked on our case as if it was his own mortgage, gave suggestions at every key stage of the mortgage, made us understand between choices, answered all questions patiently, never once sighed or rushed us in to the process. He is a gem, very smart, a lovely human being and an asset to John Charcol, understanding the customer needs/situation and helping them in securing their home is not an easy thing. I highly recommend Dipak to anyone, if you are in a complex mortgage situation and still want to get the job done perfectly, reach out to him. He will work his magic ! Thanks Dipak from the bottom of my heart !!”

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Posted 1 year ago

“My personal situation - foreign income and being over 70 - meant that it was extremely difficult to find a mortgage. However John Charcol rose to the challenge and found at least 2 providers within the space of 48 hours. Not only that but they also found Life insurance to cover the mortgage. I cannot thank them enough. They are highly recommended!”

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Posted 1 year ago

“This is the first time I have requested service from John Charcol for my property re-mortgaging, and it has been a wonderful journey with Mr. Dipak Shirsat. From the first moment he picked up my initial phone call, I knew he was the person who could resolve my complex situation. He is incredibly intelligent and remembers every small detail of my case. I felt like he was always on the same journey with me, navigating through all the challenges. He was always there, listening and understanding my issues, and actively seeking solutions. Dipak showed great passion for his work and empathy towards me. He is undoubtedly one of the top professionals in the country. Despite being busy with other customers, he was always responsive and punctual whenever I contacted him. My case took more than two and a half months to reach the desired outcome, demonstrating his remarkable perseverance. I cannot imagine how anyone else could have helped me as effectively, and I am immensely grateful for his assistance. His exceptional service far exceeded the associated fees.”

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Posted 1 year ago

“Paul Corcoran at John Charcol worked with my girlfriend and I throughout the whole process, explaining every detail step by step and helping us understand everything. He went above and beyond to support us with extra advise and direction around the whole buying process as well, would absolutely recommend using their services!”

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Posted 1 year ago

“My partner and I were due to remortgage this year; Athavan from John Charcoal advised us every step of the way, he made the whole experience much less stressful with his fast replies and friendly nature, and even managed to save us £280/month! We honestly couldn’t have expected a better service. Will definitely be reaching out to him for our next remortgage. Thank you Athavan!”

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Posted 1 year ago

“This is my second re-mortgage with John Charcol and Gordon exceeded our expectations. I’m sure I will use their services again , and will be recommending them to friends and family .”

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Posted 1 year ago

“John Charcol simply get it done. A very professional team of very friendly folks who fight your corner to get you the mortgage that suits you. Second time we've used them and I'd happy recommend them to friends and family. Thanks again. Phil”

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Posted 1 year ago

“I have had an excellent service from this company. I have worked directly with Raza Akher and he has been very clear, efficient and open in the communication with me. I have come to the conclusion that I have desired in a matter of one week - Absolutely excellent. Thank you so much for all your, I really appreciate it.”

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Posted 1 year ago

“Very knowledgeable in this field of work, they made my mortgage process seem like a breeze in the park. Very helpful and Dan the advisor was brilliant throughout the whole process. I would recommend anyone looking for a mortgage to go with this company they sorted everything out for me and couldn't have done more. 5 Stars and Dan was great to work with.”

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Posted 1 year ago

“We used John Charcol’s services for the purchase of our first home. The service was seamless and so easy we were guided through the process and no question we may have had wasn’t answered. The whole process from start to finish was smooth and efficient I would highly recommend. Credit where it is due to our lovely mortgage advisor Dan and our client relationship manager Lily”

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Posted 1 year ago

“First class knowledgeable professional services. Prompt/efficient great customer services. Would highly recommend.”

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Posted 1 year ago

John Charcol is rated 4.9 based on 3,002 reviews