John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.89

4.9 Rating 3,009 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,009 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Compassionate, responsive advice through the entire process of a complex remortgage. All for a very reasonable price give the huge amount of work that they put in.”

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Posted 1 month ago

“Both Lawrence and Josh were fantastic with their advice and there time. They were able to tailor everything to our requirements, all the while making the whole process clear. I would have no hesitation in recommending them to anyone.”

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Posted 1 month ago

“Very helpful and guided me on the right path”

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Posted 1 month ago

“I just re mortgaged my property via John Charcol, my relationship manager was Shaun Boyle, he was fantastic and made the whole process seamless. Thank you for being helpful yet professional. I look forward to the next time FB”

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Posted 1 month ago

“We’ve been really impressed with the service from John Charcol. Both Mark (Partner) and James (Protection Advisor) have been fantastic. Clear in their explanations, great at finding the right lenders and policies for our needs, and easy to reach when we needed them.”

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Posted 1 month ago

“David and his team were superb in dealing with my insurance policies, from day one they were always clear and in contact at every possible chance , my details changed half way through getting cover , but the team were always patient and positive until everything was resolved .”

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Posted 1 month ago

“My case was not easy but I would like to thanks Ezra. Ezra was amazing from start to finish. I wouldn’t hesitate to recommend him to anyone! Thanks once again Ezra & Chantelle and team from John Charcol.”

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Posted 1 month ago

“They have been very thorough and patient with both our needs as a mortgage broker and also with associated insurances. They have taken their time, answered all our questions and been exceptionally helpful. Would be pleased to use them again in the future.”

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Posted 1 month ago

“Louise Brown was excellent! First time buyers and offered support in every step, from helping us dealing with many issues either surveys, solicitors and estate agents. Could not recommend Louise enough, I almost miss our daily chats! Thank you so much for your help again and we are finally in!”

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Posted 1 month ago

“Ezra was a pleasure to work with throughout, and was a highly reassuring presence when there were any wrinkles in the process (beyond his control). I would have no hesitation in recommending him, and John Charcol.”

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Posted 1 month ago

“Review for James – Outstanding Financial Advice James was extremely helpful in finding the best protection plans to suit my needs. He clearly explained each option — from life insurance for my mortgage with Royal London, to income protection with Vitality, and family income and critical illness cover with Royal London. His advice was clear, professional, and tailored to my situation. I feel confident and reassured knowing my lifestyle and family are fully protected.”

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Posted 1 month ago

“I will recommend John Charcol anytime and any day. Ashley (mortgage) and Mark (insurance). Thank me later. It is that simple!”

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Posted 1 month ago

“Anthony was an absolute legend. Being self employed I was told by 2 other brokers I wouldn’t get a mortgage. Anthony knew what he was talking about and knew about self employed people. He got us a mortgage for the amount we wanted at a great rate. I wouldn’t hesitate to recommend him to anyone.”

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Posted 2 months ago

“We have dealt with John Charcoal for a few years now, and they have been very easy to deal with, giving great advice, we have recently dealt with Nicholas about our Life Insurance and he was a pleasure to deal with, clear and straightforward, thank you”

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Posted 2 months ago

“Hannah and Reiss have been fantastic through. Highly recommend. Third time using them and will continue throughout my journey. Assets to the company !”

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Posted 2 months ago

“I'm very happy with custumer servise. Karolina and Enikő both so helpful and explane everything step by step. My english is not good but they let me undersand whole process.They very lovely and professional I would recemend for everyone they find my best mortgage offer.Thank you so much!Exelent job!”

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Posted 2 months ago

“Excellent service from both Shaun Boyle (mortgage adviser) and Chantelle Parker (client relationship manager). Shaun found a product that suited my needs and regularly checked to make sure I was on the best rate. Due to the purchase being delayed we had to apply again and Shaun was very helpful throughout (his advice also meant that I didn't lose the mortgage product fee from the first application). Chantelle was also fantastic and kept in touch regularly with updates and check ins with the solicitor and estate agents.I would definitely recommend John Charcol.”

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Posted 2 months ago

“We've had a great experience with John Charcol for the past 8 years, they've supported us through two different mortgage processes as well additional borrowing for building works. Their expertise and guidance has been so useful to navigate such significant decisions. Randeep specifically has been fantastic, we're so grateful for your support. Thank you.”

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Posted 2 months ago

“Very helpful with what you need and makes it easy to understand everything in detail. Prices are very satisfying with what you get in return. Couldn’t of asked for a better adviser”

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Posted 2 months ago

“Great professional service”

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Posted 2 months ago

John Charcol is rated 4.9 based on 3,009 reviews