John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,950 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

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4.9

Based on 2,950 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good work attitude, patient explanation, 100% satisfaction”

Helpful Report

Posted 1 month ago

“I would highly recommend John Charcol and Jenna who helped me with my mortgage. She has assisted me twice in obtaining a mortgage, and both times she quickly found a suitable provider with a very favourable and easy-to-understand mortgage offer. My circumstances are specific, requiring a particular type of mortgage, and Jenna made the entire process effortless, from initial paperwork to completion. Both mortgages, two years ago and today, were seamless and well worth the nominal fee to avoid the stress of searching the market myself. I highly recommend John Charcol and Jenna, who was a pleasure to work with.”

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Posted 1 month ago

“Used John Charcol for both our mortgage and life cover. Both were very easy and the advisors are very knowledgable and personable. David Rounsfell has been great at sourcing good mortgage options for us and advising us as to the best route for us into an unknown area as we were first time buyers. He made us feel at ease in a stressful time of buying a property for the first time. Holly Grant dealt with our life policies and her approach and knowledge of the area was exceptional. We had long calls with holly in evenings to work our our schedule and we never felt rushed, holly made us feel totally relaxed and allowed us to make an informed and confident decision. We would recommend John Charcol and specifically David & Holly to anybody looking for mortgage or life policy advice.”

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Posted 1 month ago

“I had used John Charcol for taking out my initial mortgage and they were my first port of call for remortgaging. The experience was seamless and easy, with a clear check of all available options, with an explanation of the pros and cons of changing lender. Extremely grateful to Shaahid, Zerena and the team.”

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Posted 1 month ago

“Used them for both my mortgage and life insurance, everyone has been outstanding, I have had millions of questions and there patience is amazing, so thank you very much Leanne, Zerena and Holly.”

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Posted 1 month ago

“This is the second time we have used John Charcol, and once again everything was handled with exemplary smoothness. Shaun Boyle was an outstanding advisor, investigating the best deal for us with both expertise and impressive efficiency.”

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Posted 1 month ago

“Holy was an angel sent from heaven just for me!!!. Very professional and paid attention to my story and helped me to get the insurance best for me. It was a pleasure to work with her….”

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Posted 1 month ago

“I would like to thank both Steve and Samm for their incredible support with our first house purchase. Steve is a fantastic broker and also exceptionally patient and reassuring! He explained everything to us in great detail and we will definitely be working with him again for our next move. Samm has provided us with excellent support in setting up our life and health insurance! She manages to make a pretty grim topic not seem so scary or intimidating, explaining everything clearly and in a way that made me feel really informed and supported. I couldn’t be happier with the advice she gave and the protection she got for us and will be recommending her to friends and working with her moving forward. Thank you so much to both for everything - house buying is a stressful time but Steve and Samm paid a huge part in taking away much of the stress.”

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Posted 1 month ago

“I want to take a moment to express my heartfelt thanks to Shaahid Quinn for his exemplary assistance during our remortgage process. From the very beginning, Shaahid was incredibly knowledgeable and patient, guiding us through every step with clarity and professionalism. He was always available to answer our questions and address any concerns we had, making what could have been a stressful experience much smoother. Shaahid’s attention to detail and commitment to finding the best options for us truly made a difference. Thanks to his expertise, we were able to secure a great deal that fits our needs perfectly. I highly recommend Shaahid Quinn to anyone looking for assistance with their mortgage needs. Thank you once again, Shaahid Your hard work and dedication are truly appreciated!”

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Posted 1 month ago

“David Pudney has been our broker for years now. He is professional, knowledgeable and always contactable. The stress of remortgaging is always reduced because we know we will be well advised and assisted throughout.”

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Posted 1 month ago

“minimum headache from them”

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Posted 1 month ago

“Thank you, Elliott. You have been amazing with helping me you’ve gone above and beyond helping me, I can’t thank you enough. I’d strongly recommend you to anybody. Thank you again.”

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Posted 1 month ago

“Randeep was our advisor for the second time with our latest move and made the whole process of porting our existing mortgage and requesting additional funds smooth and straightforward. We had various setbacks with our purchase along the way and Randeep was always there to provide patient, sage and supportive advice. He was brilliant and I would thoroughly recommend using John Charcol and Randeep in particular for mortgage applications. Outstanding Service!”

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Posted 1 month ago

“Overall, an excellent experience - I would highly recommend working with Heidi Hallett. She was extremely knowledgeable and thorough, with clear explanations and proactive communication. Highly professional, friendly and responsive, it was a pleasure to work with her and I wouldn’t hesitate to reconnect in the future. Thank you, Heidi!”

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Posted 1 month ago

“Excellent help from Joshua ellis at John charcol, his advice and help was brilliant on life insurance.”

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Posted 1 month ago

“I recently had the privilege of working with Mr Randeep Sodhi at John Charcol and I must commend his exceptional professionalism and expertise throughout the mortgage process. From our initial consultation, Randeep demonstrated a thorough understanding of the industry, guiding me towards the most suitable mortgage options tailored to my specific financial needs. The communication was exemplary, with Randeep providing timely updates and addressing every query with clarity and expertise. Thanks to his diligent efforts, I was able to secure a mortgage that not only met but exceeded my expectations. I wholeheartedly recommend Randeep to anyone seeking a qualified and dedicated mortgage broker. His commitment to client satisfaction and comprehensive knowledge of the market truly sets him apart. Thank you for your outstanding 5* service!”

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Posted 1 month ago

“Holly was so wonderful in helping me get Income protection and life insurance cover. She really took the time to get to know me, and was incredibly patient with me (during the buying process when I had many plates to spin!)It’s obvious that she genuinely cares! Thanks again Holly.”

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Posted 1 month ago

“Fantastic service, Holly Grant and David Rounsfell went above and beyond to help us. Very professional and would 100% recommend”

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Posted 1 month ago

“Very confident in their service and am impressed”

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Posted 1 month ago

“Holly has been fantastic at helping us to get the right cover of insurance for income protection and family income benefit. She has listened to our needs every step of the way and we are very grateful for her help and advice!”

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Posted 1 month ago

John Charcol is rated 4.9 based on 2,950 reviews