John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.89

4.9 Rating 3,125 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,125 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am happy with the recommendation provided in this protection policy plan it is clearly written and reflect the discussion that generates it. I would recommend the services of JOHN CHARCOL to friends who need the services provide by JOHN CHARCOL”

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Posted 3 weeks ago

“Excellent service, certainly recommend”

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Posted 3 weeks ago

“The remortgage of our property was made easy. A good rate was sourced and a great deal of time and effort was spent on our behalf speaking with our rather unhelpful and inaccurate solicitors. We’ve used John Charcol several times over the past 20 years always with the very best of service.”

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Posted 3 weeks ago

“Lauryn was so helpfull in this whole process makimg it seamless”

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Posted 3 weeks ago

“I had a great experience working with Edward Coombs as my mortgage adviser. He was really friendly and easy to talk to, which made the whole process feel a lot less overwhelming. Edward was always accessible whenever needed whether it was a quick question or a longer chat, he was happy to help. He took the time to explain everything clearly, without complicated acronyms, so I always understood what was happening and what my options were. Overall, Edward made the whole mortgage process smooth and straightforward, and I genuinely felt supported from start to finish. Would definitely recommend him to anyone looking for a helpful, approachable mortgage adviser.”

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Posted 3 weeks ago

“Sveta from J Charcol has been an absolute godsend helping me through (at times) a difficult re mortgage. I tried 2 companies before JC and they did nt come close to dealing with JC !! The calibre of staff at JC is exceptional especially Sveta Thanks so much we are very grateful.”

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Posted 3 weeks ago

“Very good service,friendly”

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Posted 3 weeks ago

“We had a great experience with James Clark as our protection advisor. He made the whole process of sorting out our insurance simple and stress-free, explaining everything clearly and making sure we had the right cover in place for our circumstances. We really appreciated his support and responsiveness throughout and wouldn’t hesitate to recommend him to others.”

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Posted 3 weeks ago

“Clear, open and honest, thorough and friendly. Great customer service, very knowledgeable, giving confidence in the outcome. Recommended A+++”

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Posted 3 weeks ago

“Mark helped me to port and increase my mortgage. Then Mohit helped me to arrange my life insurance. Both were very helpful and I would definitely use them again. 5 stars!!!”

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Posted 3 weeks ago

“Excellent customer service and professionalism from start to finish. I was lucky to be referred to Sveta and she truly went above and beyond. Everything was handled incredibly quickly and efficiently, making the whole process smooth and stress-free. Highly recommend!”

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Posted 3 weeks ago

“Raza Akhtar was absolutely amazing! He handled our remortgage with great professionalism, keeping us up to date every step of the way! He answered all our queries / questions with detailed explanations. His dedication was greatly appreciated and I believe he’s a great asset to John Charcol.”

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Posted 3 weeks ago

“We had the pleasure of working with Daniel Smith as our protection advisor and overall had a good experience, that we would recommend. Great customer service regarding flexibility of meetings, often outside of standard working hours which is most appreciated. Of note, some teething issues around carrying over previous information gathered from previous protection advisors, however, quickly rectified. Overall, good value for money that we would recommend and use again. Thank you for your service!”

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Posted 3 weeks ago

“I highly recommend Raza for his brilliant service throughout my mortgage application. He was professional, knowledgeable, and always available to answer my questions, making the process clear and straightforward. Although achieving the loan was not simple, Raza’s dedication and persistence made it possible. He worked tirelessly to secure the right mortgage for me and kept me informed every step of the way. As part of the respected network John Charcol, Raza provided advice I could truly trust. Thanks to his expertise, what could have been a stressful experience was smooth and successful”

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Posted 3 weeks ago

“Samm is amazing and so helpful. I felt at ease discussing everything and she found great options for our insurances. This is the second time Samm has looked after us.”

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Posted 1 month ago

“Josh has been a fantastic help to us! Helping us with life and income protection cover. Super grateful for his help!”

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Posted 1 month ago

“Michael has been an absolute hero, this is our second mortgage he has supported us with, and I cannot fault his work. He is approachable, thorough and has secured us a great package. Thank you!”

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Posted 1 month ago

“James was so helpful setting up our policies, he was extremely thorough and covered everything we needed efficiently. We will of course be using his services going forward and would recommend him to others.”

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Posted 1 month ago

“Lisa is very helpful throughout our journey.. Very much appreciated.. Thank you so much for your help in every step of the way ☺️”

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Posted 1 month ago

“Nick was so helpful when setting up our life insurance, he took time to explain things, repeat when necessary and was very sensitive around the medical history section. Thank you so much Nick.”

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Posted 1 month ago

John Charcol is rated 4.9 based on 3,125 reviews