John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,829 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,829 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service. Professional and friendly customer care. Very happy with my products.”

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Posted 7 months ago

“I was extremely impressed with Keri Nicholson's service. From beginning to end of the process she was proactive in resolving any issues that came up, and also liaised effectively and efficiently with the conveyancing solicitors, with a tight timeline to adhere to. I would have no hesitation in recommending her and John Charcol's services in the future. Mark Ward”

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Posted 7 months ago

“Cannot thank Lisa Gilsenan enough! highly professional, knowledgeable and informative. Being a first time buyer I was initially quite anxious about the whole process, but thanks to Lisa the whole experience has been positive and stress free, always at the other end of the phone and happy to help if I had any questions. Cant thank Lisa enough for putting my worries at ease and helping me get on the property ladder. Thank you! will definitely recommend.”

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Posted 7 months ago

“I first had dealings with Molly Wilsden in early 2023.Having used quite afew mortgage brokers over the years I noticed straight away that she was a very exceptional person.She is incredibly efficient,hardworking and friendly. The effort she puts in to get the business done quickly is staggering.Since then I have recommended her to all my friends and family.Without exception they all say she is the best broker bar none.She has now just got me an excellent remortgage and shaved weeks off the process. Unbelievable. So pleased with her and all the John Charcol staff who made it possible.”

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Posted 7 months ago

“Michael has been amazing throughout the process, we have several homes all of which have been organised through Michale at John Charcol. Why go anywhere else?”

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Posted 7 months ago

“Ezra Le Mon was very helpful and tried to get me a good deal. He was responsive to messages and queries and discounted some of the charges that Buckinghamshire added on (£400 for a 10 minute ‘valuation’). I was very happy with his service. I do think that your company JC need to be more transparent about costs - for example the solicitors estimate which was different to their actual fees. Meg Jones was also helpful and responsive as the case manager, again responding promptly to any questions and queries. Overall a good - if a bit pricey - service.”

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Posted 7 months ago

“Great service from start to finish. Full marks to Shak who was extremely courteous and helpful. I would definitely recommend John Charcol without hesitation. Many thanks.”

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Posted 7 months ago

“Amazing highly professional mortgage advisors. Special thanks to Mr Paul Butlin for his unlimited genuine support.”

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Posted 7 months ago

“I worked with Randeep Sodhi on a remortgage and I can honestly say he is the best mortgage advisor I have ever worked with a true asset to John Charcol. Thank you Randeep. Glenn Gosling”

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Posted 7 months ago

“Mohit was great and help me to get the best insurance. Easy to speak and great communication through the process”

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Posted 7 months ago

“Great customer service, always very friendly and helpful. Big thanks to Shaun Boyle and Thomas Bridle. Would recommend!”

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Posted 7 months ago

“We had never ported a mortgage before. But thanks to Chantelle Parker and Sophie Waugh the whole process was smooth and efficient. I wish all companies were as reactive and professional as John Charcol. Such a well deserved reputation.”

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Posted 7 months ago

“The process of working through getting the rates and application went smoothly thanks to Ezra’s input and support.”

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Posted 7 months ago

“Stephen Brown was incredibly helpful and informative, chatting through the entire process with me and answering any and all questions thoroughly thanks to his depth of knowledge! Would definitely recommend.”

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Posted 7 months ago

“Throughout the process, the staff I dealt with (Ryan & Zerena) have guided me expertly with detailed and friendly advice. They handled my business in a very personable way and in good time once coverage was actionable. Would throughly recommend their services.”

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Posted 7 months ago

“Everyone makes the whole process go with ease. Very helpfull and informative. Have used them every time when mortgage or life insurance needs changing. Would not use another company. Both Leanne and Tom have been great they took all the stress away from me dealing with lenders”

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Posted 7 months ago

“Ed Pera has arranged two mortgage transactions for us over the years. His customer service is second to none. He is incredibly professional and very knowledgeable. A genuine 'safe pair of hands'. We would highly recommend him. Thanks Ed!”

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Posted 7 months ago

“Karol Wolosiak Is a really genuine broker. I was very happy with the help he gave me.”

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Posted 7 months ago

“Thomas @ John Charcol helped me understand the necessary additional insurance needed during my mortgage application. He also helped me pick the right policy that fits my circumstances and successfully set it up with the insurance company. I am grateful for his help and stress relief during this journey”

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Posted 7 months ago

“Hazvi was supportive and helpful throughout our buying process. She helped us consider what could work best for us within our budget and was communicative from the point of initial contact, until our mortgage started.”

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Posted 7 months ago

John Charcol is rated 4.9 based on 2,829 reviews