Login
Start Free Trial Are you a business? Click Here

John Charcol Reviews

4.9 Rating 2,898 Reviews
99 %
of reviewers recommend John Charcol
4.9
Based on 2,898 reviews
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read John Charcol Reviews

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

very happy with the service I got from Shaahid.
Helpful Report
Posted 6 months ago
I would highly recommend Louise Brown at John Charcol Ltd, and I couldn’t be more pleased with the experience. From our first consultation, they were attentive, professional, and truly committed to helping me find the best mortgage solution for my needs. Louise took the time to explain all my options in detail and made sure I understood every step of the process. What really stood out was how proactive Louise was throughout the entire process, keeping us informed, answered all my questions promptly, and worked hard to ensure I got the best possible rate. The application process was smooth and efficient, and I was able to secure a great mortgage that perfectly fits my financial situation.
Helpful Report
Posted 6 months ago
David Pudney really helped us on the purchase of our first home, he made the process really simple & provided help & advice along the was, he remained in touch until the completion 😊. We will most definitely use him in the future & recommend him to everyone
Helpful Report
Posted 6 months ago
I’ve had an excellent experience and would highly recommend Samm Walker at John Charcol Ltd who has supported us arranging our insurance policies alongside our recent remortgage. Samm has been professional, friendly, and incredibly helpful. Samm took the time to walk me through my policy options and helped me select the best coverage for my needs at a competitive price. Samm has made what could have been a time consuming and stressful process easy.
Helpful Report
Posted 6 months ago
10/10 Service throughout! Cannot recommend enough! The help, guidance & support provided by Paul was worth it's weight in gold. I look forward to working with JC and the team in the future
Helpful Report
Posted 6 months ago
A huge thank you to John Charcol, especially to Karolina, our mortgage adviser and client relationship manage Zerena, who worked tirelessly to assist us with remortgaging our property in the UK all the way from Australia. This process was quite difficult and challenging due to our status as expats and the fact that our payslips were no longer in pounds. However, whenever challenges arose, the ladies guided us through until the process was completed. Their communication was outstanding; they considered our time difference and often called us directly, making communication effective from both sides. We will definitely use John Charcol again for all our remortgaging needs and will recommend them to our friends and family.
Helpful Report
Posted 6 months ago
It is an absolute honour and a privilege to have Heather McLennan act as my mortgage broker. It is my first house purchase so the process seemed very daunting. However Heather has held my hand through every step of the process. Heather is highly skilled and conducts herself in the most professional manner. This process has been smooth and has accelerated at speed. Heather has enabled me to feel confident, assured, in control and has taken away any anxiety and stress I had prior. She displayed empathy and has been consistently supportive throughout this whole process. Heather also made recommendations for other professional bodies of which I went a head with and they certainly delivered! Heather went above and beyond with her accessibility and correspondence even beyond office hours. Heather exceeded all of my expectations in assisting me to obtain the best mortgage deal even reducing my rate three times!! I would wholeheartedly recommend Heather McLennanas she is an asset to John Charcol.
Helpful Report
Posted 6 months ago
Athavan has been knowledgeable, well-connected, and astute in his advice to us. And importantly, he was with us the whole way (along what turned out to be a somewhat complicated re-mortgage!). Would wholeheartedly recommend Athavan to others looking for a mortgage broker.
Helpful Report
Posted 6 months ago
Would highly recommend Tom after he arranged my Insurances. Knowledgeable and down to earth.
Helpful Report
Posted 7 months ago
Oliver Styles helped me to remortgage, he was professional and extremely helpful and the whole process went smoothly
Helpful Report
Posted 7 months ago
Very helpful and informative from start to finish.
Helpful Report
Posted 7 months ago
David has helped us by finding the best deals possible for our insurance! He has helped us the whole way and made everything as easy as possible!! We are so grateful
Helpful Report
Posted 7 months ago
Samm was extremely helpful in getting the right protection for us and was prompt in arranging the required checks.
Helpful Report
Posted 7 months ago
Great team of people with excellent advice, support, communication and good deals too. I highly recommend this company.
Helpful Report
Posted 7 months ago
I was a bit of a tricky case as a first time buyer; single, not a great salary, bit of a past credit-wise, old as the hills and with a teen dependent. I had a decent deposit on my side and a boringly safe job, but definitely not a slam dunk. I spoke to a couple of brokers who were less than interested, and went with one who failed to properly listen to my circumstances and proceeded to get me declined for a mortgage. Then I found Heather McLennan at John Charcol, who took the time to listen to what I said, and managed to find me mortgage with a high st lender at a competitive rate. Not only that but she did it in record time, communicating all the way through and making sure I had all the info. Despite the time pressure (my vendor was about to pull out I was taking so long) I never felt rushed or pressured. Heather is an absolute whiz at what she does and I would not hesitate to recommend her to anyone.
Helpful Report
Posted 7 months ago
I am really grateful to Leanne and Annie for taking me swiftly and smoothly through mortgage transfer and protection, answering all of my endless questions and responding to any concerns quickly. Really impressed with service - it was a real and only joy, a breeze of fresh air in between of all the slow, daunting and complex things I had to deal with. Indeed, friendly, approachable, professional and transparent - simply brilliant!
Helpful Report
Posted 7 months ago
I had some insurance in place and was quite skeptical that John Charcol could offer me a better deal. I was pleasantly surprised to find a deal that lowered my cost to less than half.
Helpful Report
Posted 7 months ago
I had the pleasure of working with James Clark as my insurance advisor, and he exceeded my expectations. He was attentive, knowledgeable, and took the time to understand my needs. James made the entire process smooth and stress-free, offering clear explanations and great recommendations. I highly recommend him for anyone seeking insurance advice!
Helpful Report
Posted 7 months ago
Samm got referred to us by a family member. She has been nothing but extremely helpful. She was able to find us a insurance policy based on our budget and needs and always gave advice where possible. She has been very quick to respond to any queries we have. Top Service! Highly recommend John Charcoal to anyone! Thank you.
Helpful Report
Posted 7 months ago
What can I say excellent service from Fiona, such good customer!! Caring unstandng and made the whole process Easy for me.. Thank you for such great service
Helpful Report
Posted 7 months ago
John Charcol is rated 4.9 based on 2,898 reviews