John And Ginger Reviews

Name: John And Ginger
Address: 2 Highdown House, 11 Cecil Pashley Way, Shoreham-by-sea, West Sussex
Rating: 4.81

4.8 Rating 1,857 Reviews

95 %

of reviewers recommend John And Ginger

4.8

Based on 1,857 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About John And Ginger:

We are a beauty salon with an online store. A family run business that has been established for over 20 years, and we have a wealth of experience within the beauty industry, making us the best at what we do.

Our passion for beauty means that our staff are all trained to a high standard. Authorised stockists of all the brands within our collection and our skin care experts are always on hand to give you advise, making sure you are selecting products that are right for you.

Our beauty buyer Alex carefully selects brands from all over the world, making sure that they deliver the best results, from cosmeceuticals and aromatherapy products to organic beauty ranges.

Visit Website

Phone:

01273249466

Email:

customercare@johnandginger.co.uk

Location:

2 Highdown House,
11 Cecil Pashley Way,
Shoreham-by-sea
West Sussex
BN43 5PB

John And Ginger 5 star review on 23rd July 2024

Karen Catania

John And Ginger 5 star review on 4th November 2021

Izolda Novicka

John And Ginger 5 star review on 11th February 2021

Rachel Chung

Anonymous

Anonymous // 01/01/2019

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“First time I ordered. Good transaction. Good delivery. Very pleased.”

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Posted 5 years ago

“Great service . Great product range”

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Posted 5 years ago

“Efficient delivery service, good prices, offering a variety of high quality products.”

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Posted 5 years ago

“Great service even with the strange times we are living in thank you”

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Posted 5 years ago

“Easy ordering and swift delivery.”

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Posted 5 years ago

“Recently bought my first item from John & Ginger. No problems at all, website is easy to navigate, my order arrived quickly and was kept abreast of my order throughout. I would recommend this company, I wouldn’t have any problems ordering from them again. Many thanks .”

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Posted 5 years ago

“Whilst I was happy with the delivery service, I’m sorry to say that my direct message querying the significant increase in cost of the Dermo28 product range has been ignored ☹️ I would be happy to receive a response.”

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Posted 5 years ago

Dear Customer, we check our emails and we definitely sent you a response on the 4th of MAY 2020 - Please check your junk mail folder, we'll resend it again. Also, we didn't increased the price of Dermo28, in fact, it was discounted before for a promotion, then that offer expired and the price went back to the normal RRP. We hope you understand that offer and voucher expiry, but we constantly change them to keep our customers happy and excited about shopping with us. Thank you for your feedback, customer care will contact you very soon. Many thanks!

Posted 5 years ago

“Outstanding service received .”

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Posted 5 years ago

“I have shopped with John and Ginger for a long time and always find them helpful, good prices and prompt delivery. No wonder I stay loyal to them! We”

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Posted 5 years ago

“Great prices and service”

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Posted 5 years ago

“Every thing I needed in stock. Arrive quickly. Free samples with every order, allthough did struggle a bit to select what I wanted so ended not getting the max I was allowed.”

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Posted 5 years ago

“Arrived safely, well packed. Took a long time to come but that is possibly the fault of the post office”

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Posted 5 years ago

“The service was excellent as the product arrived within a few days”

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Posted 5 years ago

“Good service, as expected.”

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Posted 5 years ago

“Really excellent service. Product received quickly and well packaged. Thank you!!”

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Posted 5 years ago

“A good enough delivery service.”

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Posted 5 years ago

“Great service - speedy delivery and product well priced”

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Posted 5 years ago

“I have used this service before and been very happy with it. But on the last occasion I only received part of the order. I was informed theY are waiting for the rest of the order to arrive from Switzerland. Whilst I appreciate these are difficult times as we All navigate through COVID19. I don't think this company should hold your money if they do not have your item in stock and they are awaiting for the item to be shipped from abroard.”

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Posted 5 years ago

Dear Customer, We are sorry that you have had to wait longer than expected for one of your items, I know that we informed you via email about the delay and we appreciate your kind understanding and patience. We believed that you were happy to wait for the product to arrive as our delivery is already on its way from Switzerland. We have deliveries weekly and always have stock, however on this occasion due to COVID19 it has delayed our delivery by a few days. Your card is charged at the point of placing your order, we do not store the card details of our customers on our system, so would be unable to process any additional payment after your order has been placed. We only have authorisation to issue refunds. As you can see from our reviews our customers are very satisfied with our service. We decided to have this method of payment as we know it is the most secure payment system for our customers and for us. Customer care will contact you shortly to confirm as to whether you would like an immediate refund or wait for the product. Apologies once again and we appreciate your patience and understanding during these times.

Posted 5 years ago

“Fast efficient service and delivery”

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Posted 5 years ago

“Good communication re order and delivery and item well- packed and corrrect. I would order again and can highly recommend.”

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Posted 5 years ago

John And Ginger is rated 4.8 based on 1,857 reviews