Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

John And Ginger Reviews

4.8 Rating 1,609 Reviews

95 %

of reviewers recommend John And Ginger

Company Reviews

Product Reviews

4.8

Based on 1,609 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About John And Ginger:

We are a beauty salon with an online store. A family run business that has been established for over 20 years, and we have a wealth of experience within the beauty industry, making us the best at what we do.

Our passion for beauty means that our staff are all trained to a high standard. Authorised stockists of all the brands within our collection and our skin care experts are always on hand to give you advise, making sure you are selecting products that are right for you.

Our beauty buyer Alex carefully selects brands from all over the world, making sure that they deliver the best results, from cosmeceuticals and aromatherapy products to organic beauty ranges.

Visit Website

Phone:

01273 249466

Email:

customercare@johnandginger.co.uk

Location:

2 Highdown House, 11 Cecil Pashley Way
Shoreham-by-sea
BN43 5PB

John And Ginger 5 star review on 4th November 2021

John And Ginger 5 star review on 11th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery prompt, part of order not as expected, item delivered not as I thought described. Perhaps my fault, have emailed but no response. The Jessica emery boards, hard and normal were replaced by an unsuitable item.”

Posted 1 week ago

“Certainly dyed the hair down there, but 3 days after, red, angry and weeping skin. Even after test patch, which was OK. I think the peroxide is too strong as it burnt skin around hair.”

Posted 10 months ago

“Bought my Dermalogica from John and Ginger for years without any problems. However, I recently got an email offering me 10% off my next order and when I clicked through it wasn't added. Emailed them about it and never got any reply. Terrible customer service and they're not even the cheapest. Won't be using them again.”

Posted 11 months ago

Dear Customer, we've checked your order, and noticed that you didn't apply the voucher code we gave you when you placed the order before checking out. We kindly ask all our customers to redeem their vouchers at the basket page before completing their order. We've also checked our emails and we did respond to you, please check your junk mail. We sent you a new voucher that you can use next time and also offered to help you when placing your order next time. We do appreciate your feedback and custom and we hope you give us another chance to serve you again in the future. Many thanks!

Posted 10 months ago

“GOOD WEBSITE. DELIVERY IS RELATIVELY SLOW. PRODUCT LOOKING GOOD SO FAR.”

Posted 1 year ago

Thank you for leaving such a positive and helpful review. I can see that your order was shipped the same day it was placed, however it was during the time that Royal Mail were on strike over Christmas so parcels did take a few days longer to reach their destination.

Posted 1 year ago

“Ordered an Eye of Horus pencil sharpener. Great quality product but took a number of days to arrive.”

Posted 1 year ago

Dear Customer, We're happy to know that you loved your product. The delivery took longer than usual as Royal Mail is on strike. To help, we're upgrading all parcels to Premium delivery on us, so our customers get the parcels as soon as possible. Many thanks for your understanding and review. Kind regards, The John & Ginger Team

Posted 1 year ago

“I thought the product was a let down to be honest. It did not erase any lines. The service was good regarding delivery.”

Posted 1 year ago

Dear Customer, thank you for your review. Please note that you can review the product by itself and then our service separately. e.g. this review should be just for our service. We will pass your review about the product to the brand itself. Many thanks!

Posted 1 year ago

“Ordered a 200ml medik8 cream cleanse, when it arrived it was 175ml. When I called I was pretty much told it was an old photo and that medik8 had changed their sizes and basically I could either keep it or send it back. No real apology, just I had got a discount and basically should be happy with that. Not great customer service.”

Posted 1 year ago

Dear Customer, I'm sorry we didn't have the very old version of that product in stock. Our stock is always very fresh. The image was updated as soon as noticed. You enjoyed a big discount when you bought it in the first place with a voucher, then we replied, apologised by email and by phone, then we gave you the opportunity to send it back or to get an extra discount on the top of the original discount you had, as that size has been totally discontinued. After talking to you we believed you were happy with our service and the little price you paid in the end for that amazing product. If there's anything else we can do for you to be happy, please contact us. Thank you for your feedback. Kind regards, John And Ginger

Posted 1 year ago

“Very happy with the product and the service. Not happy that I had to pay for " free samples"”

Posted 2 years ago

Dear Customer, we're happy to know that you enjoyed our service and liked the product. You get 3 samples for free when you sign in to your account. We mention this before the checkout in a few different places. You can place an order without creating an account without any problem, but when you sign in you get free samples, gifts, bonus points and you can even activate any voucher codes, and also many more benefits. The only thing that we ask our customers is to sign in to their account when placing an order for the system to activate all the benefits. Please send us an email to customer care and we can refund you the cost of your samples immediately. Many thanks for your feedback!

Posted 1 year ago

“Slow delivery compared to other brands”

Posted 3 years ago

Dear Customer, we're sorry your parcel didn't arrive as quick as you were expecting it. You placed the order Friday night and we sent it Free Delivery with the free skincare samples added to the parcel on Monday morning. Please note that we can only ship parcels on working days. We also recommend to pay for Premium delivery or Special Delivery if you want the parcel to arrive quicker than any normal standard delivery services in the UK. Many thanks for your feedback and we hope you understand that your parcel did arrive during the time schedule that is shown on our Terms & Conditions for free delivery service.

Posted 3 years ago

“Love the products but delivery is a shambles. Took ten days to receive.”

Posted 3 years ago

Dear Customer, We're sorry that your product didn't arrive in the time that you were expecting it, like 99% of our parcels do. These times are difficult as the whole process from packing the orders to delivering them have been affected by social distancing, snow, floods and Royal Mail being extremely busy. Hopefully, you enjoy your products and we hope we can provide you with a better service in the future. Thank you for your feedback.

Posted 3 years ago

“Products are to a very high standard and they are very affordable. Would definitely recommend this website. Has helped me lots with my acne.”

Posted 3 years ago

“Unfortunately the product I ordered was not available. I was emailed with the offer of a similar product and extra samples, which I accepted. I also in my reply email asked for some recommendations for some skin concerns. I was disappointed to not receive a reply with any recommendations and although the alternative product was delivered in a timely manner, the 3 different sachet samples are futile as trying something once really does not allow for the skin to react. Overall it was a disappointing experience but let’s see how the alternative product performs.”

Posted 4 years ago

Dear Customer, unfortunately we give the samples that our suppliers provide to us, we don't have any say on the amount of product that goes into the sample sachets. We give 3 free samples per order to be fair to all our customers. We did reply to your questions, please check your junk mail, we will resend it again with a read receipt. we're happy that you received the parcel on time and hope the product helps your skin needs. Please note last week was Easter and there were a couple of bank holidays, so our customer care emails couldn't be sent as quick as usual. If you need any more help, please contact us by email, live chat or by phone.Many thanks for your feedback.

Posted 4 years ago

“I received the wrong item and have had to return it to wait for the correct item to be sent . Not a great start but the customer service on phone was very easy and have they assured me that it’s on its way !”

Posted 4 years ago

Dear Customer, we're sorry that we packed the wrong item, we're extremely busy right now and even being this busy, and as you could see by our reviews, this happens very rarely, but we're still humans and make mistakes sometimes. We've already shipped the right product to you. Many thanks for your feedback, we're taking even more care than before. We hope you found our customer service easy to contact and responsive. Many thanks!

Posted 4 years ago

“I purchased the Medik8 CSA Philosophy Kit Discovery Edition for myself (female edition) I received the product for men. I sent an email to inform and was told that the men and ladies product was the same. This has put me off as I'm not fully convinced. I cannot find anything that says it is suitable form both men and women.”

Posted 4 years ago

Dear customer, we're sorry about sending the men's gift instead of the normal gift, they are so similar, and that's why we made a human error, Apologies for that. We informed you about our mistake and confirmed that the products are exactly the same, the outside packaging of the gift set is different but the products are the same with the same sizes and ingredients and price. We misunderstood the communication that we have with you, and we believed that you were happy keeping them. You won't find any info about those Medik8 products being just for men or just for women because they are unisex as mentioned in our conversations. Please contact customer care again and we'll be happy doing an exchange. Please remember that we only did this as we wrongly believed by your response, that you were going to be happy with the order. Our aim is to make all our customers 100% satisfied with our service. Thank you for your feedback and we hope to resolve this matter as quick as possible for you to feel 100% sure about using our products. Many thanks!

Posted 4 years ago

“Great product,not the quickest of response from order to delivery”

Posted 4 years ago

“Usually I find the service quick efficient and good value for money. This time however, I ordered 2 of the same products but only one arrived with a note saying that the second product was to follow. I'm still waiting for the second product. Having used John and Ginger for a long time, this is the first time that there's been an issue.”

Posted 4 years ago

Dear customers, thank you for your feedback. We can see that your order was shipped in two parcels, however if one of them still hasn't arrived then please contact us at customercare@johnandginger.co.uk so that we can track it with Royal Mail to see where it is in their system. We look forward to helping you further.

Posted 4 years ago

“Unfortunately the daily superfoliant was sent to me instead of daily microfoliant which I opened so could not return it. The superfoliant is far too harsh for my skin.”

Posted 4 years ago

Dear Customer, we sent you an email on tuesday with a postage paid return label for your item. We haven't heard from you since then. You can still return the product for an exchange. Please contact us by email or just send it back for free. Apologies for the human error, they don't happen very often but when they do, we always sort it out as soon as possible. Many thanks for your feedback.

Posted 4 years ago

“The order came as promised but nobody replied to my email when there was a problem with a product.”

Posted 4 years ago

Dear Customer, we're sorry that you haven't received the emails that we sent to you replying to all your questions. Please check the junk mail folder. We will resend those emails again. Please add our customer care email address to your whitelist so they can reach you. Many thanks!

Posted 4 years ago

“Prozatím jsem celkem spokojen a v budoucnu možná nakoupím zase.”

Posted 5 years ago

Dear Customer, we're very happy to know that you liked our service & that you're considering buying from us again. We look forward to serving you again. Many thanks for your feedback!

Posted 5 years ago

“Disappointed at how long it took for my order to reach me.”

Posted 5 years ago

Dear Customer, we are sorry that your order didn't reach you as quickly as you were expecting. At this time of the year, if you would like to receive your items ASAP, then we recommend to use the premium delivery service option instead, other than the free delivery service, as the delivery companies get really busy at this time of the year. We aim to despatch all our orders on the same or next working day, but of course, sometimes we take longer during busy periods. Thank you for your kind understanding and your feedback.

Posted 5 years ago

«
1
2
»

John And Ginger is rated 4.8 based on 1,609 reviews