John And Ginger Reviews

Name: John And Ginger
Address: 2 Highdown House, 11 Cecil Pashley Way, Shoreham-by-sea
Rating: 4.80

4.8 Rating 1,801 Reviews

95 %

of reviewers recommend John And Ginger

4.8

Based on 1,801 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About John And Ginger:

We are a beauty salon with an online store. A family run business that has been established for over 20 years, and we have a wealth of experience within the beauty industry, making us the best at what we do.

Our passion for beauty means that our staff are all trained to a high standard. Authorised stockists of all the brands within our collection and our skin care experts are always on hand to give you advise, making sure you are selecting products that are right for you.

Our beauty buyer Alex carefully selects brands from all over the world, making sure that they deliver the best results, from cosmeceuticals and aromatherapy products to organic beauty ranges.

Visit Website

Phone:

01273 249466

Email:

customercare@johnandginger.co.uk

Location:

2 Highdown House, 11 Cecil Pashley Way
Shoreham-by-sea
BN43 5PB

John And Ginger 5 star review on 23rd July 2024

Karen Catania

John And Ginger 5 star review on 4th November 2021

Izolda Novicka

John And Ginger 5 star review on 11th February 2021

Rachel Chung

Anonymous

Anonymous // 01/01/2019

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“I found the prompt delivery, service and product to well exceed expectations. John And Ginger had my dermalogica active moist moisturiser at the best price online or in store. I will definately be placing all my future orders with them for this reason!”

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Posted 2 days ago

“Order not arrived. Contacted the company and supposidly waiting on the courier investigating and they will keep in touch with me every step of the process......This was 2 weeks ago and never heard a thing. Not good.”

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Posted 3 days ago

We sincerely apologise for the inconvenience you've experienced regarding your parcel. Royal Mail attempted delivery, but as no one was available at your address, the tracking information shows your order was delivered to a neighbour, confirmed with GPS data and photographic proof. We're currently working closely with Royal Mail to fully resolve this and understand it’s frustrating to wait for the outcome. Please rest assured, we always ensure our customers either receive their orders or receive a full refund. Typically, this takes just a few working days, but the recent Easter holidays have slightly delayed things. We expect to resolve this shortly and will continue to update you directly. To avoid similar issues in the future, please remember you can provide a secondary delivery address if you anticipate being away from home. Additionally, we email tracking details upon dispatch, allowing you to rearrange delivery for a more convenient day, specify alternative delivery instructions, or request deliveries not to be left with neighbours. Thank you again for your understanding and patience. Kind regards, John And Ginger | Hair and Beauty

Posted 2 days ago

“Very good products and quick delivery”

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Posted 1 week ago

“Really well packed and reached me quickly. A little sample gift included too. Very happy, will order from here again.”

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Posted 1 week ago

“Very fast delivery”

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Posted 1 week ago

“Straightforward website to navigate around and very easy to find the products i wanted.”

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Posted 2 weeks ago

“Brilliant customer service and fast problem solving”

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Posted 2 weeks ago

“Excellent service all round”

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Posted 3 weeks ago

“Amazing customer service - you can actually speak to someone which is perfect - service was excellent- would recommend”

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Posted 3 weeks ago

“This was my first purchase from John And Ginger & I was really impressed! I was looking to buy a specific product & it was available on the site & at a great price. The communication throughout all stages of the ordering & despatch process was excellent. The parcel arrived exactly as expected & was very well packaged. It was a nice bonus to receive a sample of a product I hadn't used before & I will definitely be ordering from the Company again. Many thanks to the John And Ginger Team for a great customer experience!”

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Posted 3 weeks ago

“John & Ginger offer good value beauty products at a reasonable price. The delivery time is quick too. This is a great company that sell a variety of brands.”

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Posted 1 month ago

“Easy to use website , excellent customer support, friendly service .”

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Posted 1 month ago

“Great prices .Prompt delivery. Would definitely use again.”

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Posted 1 month ago

“Very good service quick delivery”

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Posted 1 month ago

“very pleased with my purchases”

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Posted 1 month ago

“Great service - very reasonable prices on great quality products which are dispatched very quickly.”

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Posted 1 month ago

“Very good service.”

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Posted 1 month ago

“Quick delivery and packaged well.”

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Posted 1 month ago

“Excellent communication, fast dispatch and well-packaged deliveries every time. Friendly, reliable company.”

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Posted 1 month ago

“Great service thanks. I ordered some hair care products which were competitively priced. Slight hiccup with the initial delivery, soon sorted out by the customer care team. Product then arrived swiftly with some lovely freebies thrown in for good measure. Recommended”

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Posted 1 month ago

John And Ginger is rated 4.8 based on 1,801 reviews