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John And Ginger Reviews

4.8 Rating 1,813 Reviews
95 %
of reviewers recommend John And Ginger
Company Reviews Product Reviews
1,221
 Metrics Info
4.8
Based on 1,813 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read John And Ginger Reviews

About John And Ginger:

We are a beauty salon with an online store. A family run business that has been established for over 20 years, and we have a wealth of experience within the beauty industry, making us the best at what we do.

Our passion for beauty means that our staff are all trained to a high standard. Authorised stockists of all the brands within our collection and our skin care experts are always on hand to give you advise, making sure you are selecting products that are right for you.

Our beauty buyer Alex carefully selects brands from all over the world, making sure that they deliver the best results, from cosmeceuticals and aromatherapy products to organic beauty ranges.

Visit Website

Phone:

01273 249466

Email:

customercare@johnandginger.co.uk

Location:

2 Highdown House, 11 Cecil Pashley Way
Shoreham-by-sea
BN43 5PB

Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anca Tsolakis
Verified Buyer
“Thank you very much and im very happy with my order and the way come 👍🏻👍🏻”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Quick and easy to order. Good pricing”
Helpful Report
Posted 5 years ago
Maria Mair
Verified Buyer
“Very competitive prices. Well package and I love that you get to pick free samples!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I would highly recommend John and Ginger, the products were a great price and arrived quickly”
Helpful Report
Posted 5 years ago
Suzanne Malone
Verified Buyer
“Excellent service as usual 👍”
Helpful Report
Posted 5 years ago
Clare Weightman
Verified Buyer
“Still not received the item!”
Helpful Report
Posted 5 years ago
Dear Customer, we're sorry that your item hasn't arrived yet. We despatched it the next working day after Easter Bank Holiday. All the orders will take a bit longer than usual these days to arrive. We will contact you today with more info. Thank you for your feedback and we hope you understand that all the deliveries in the country or even in the planet are taking a bit longer than usual these days. Many thanks.
Posted 5 years ago
Dear Customer, we're sorry that your item hasn't arrived yet. We despatched it the next working day after Easter Bank Holiday. All the orders will take a bit longer than usual these days to arrive. We will contact you today with more info. Thank you for your feedback and we hope you understand that all the deliveries in the country or even in the planet are taking a bit longer than usual these days. Many thanks.
Posted 5 years ago
Mrs M Reid
Verified Buyer
“I found the staff very helpful, with good information and uses about the various Essential Oils. The packaging was great, all arrived safe and sound. I liked the free surprise sachets of Sun Screen. I would highly recommend this Company and the lovely products .......... that really do work. 💯% Deborah Reid🕊”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Super quick service, great packaging and product delivered as stated.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“The five star rating says it all .thank you”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Great selection of products and brilliant service, arrived very quickly!”
Helpful Report
Posted 5 years ago
Jean Spooner
Verified Buyer
“It is now 8 days since you said that my order was despatched, and I have neither heard nor received anything from you”
Helpful Report
Posted 5 years ago
Dear Customer, we're sorry that your item that you placed on WED night hasn't arrived yet. We despatched it the next working day (Thursday), then it was Easter. You used our free delivery service and not Premium delivery, the time for the parcel to arrive with standard delivery is 3-5 Working days, so your parcel is not even late for a normal situation. However, it will take a bit longer than usual these days to arrive. We couldn't do anything about your feedback before as we haven't received any communication from you about your parcel until now. We will contact you today with more info. Thank you for your feedback and we hope you understand that all the deliveries in the country or even in the planet are taking a bit longer than usual these days. Many thanks.
Posted 5 years ago
Dear Customer, we're sorry that your item that you placed on WED night hasn't arrived yet. We despatched it the next working day (Thursday), then it was Easter. You used our free delivery service and not Premium delivery, the time for the parcel to arrive with standard delivery is 3-5 Working days, so your parcel is not even late for a normal situation. However, it will take a bit longer than usual these days to arrive. We couldn't do anything about your feedback before as we haven't received any communication from you about your parcel until now. We will contact you today with more info. Thank you for your feedback and we hope you understand that all the deliveries in the country or even in the planet are taking a bit longer than usual these days. Many thanks.
Posted 5 years ago
Anonymous
Verified Buyer
“Great service. Didn't have what I ordered ins tock for my required delivery so swapped with a similar product and threw in a free gift set worth £25”
Helpful Report
Posted 5 years ago
Amina Sadiq
Verified Buyer
“Unfortunately the product I ordered was not available. I was emailed with the offer of a similar product and extra samples, which I accepted. I also in my reply email asked for some recommendations for some skin concerns. I was disappointed to not receive a reply with any recommendations and although the alternative product was delivered in a timely manner, the 3 different sachet samples are futile as trying something once really does not allow for the skin to react. Overall it was a disappointing experience but let’s see how the alternative product performs.”
Helpful Report
Posted 5 years ago
Dear Customer, unfortunately we give the samples that our suppliers provide to us, we don't have any say on the amount of product that goes into the sample sachets. We give 3 free samples per order to be fair to all our customers. We did reply to your questions, please check your junk mail, we will resend it again with a read receipt. we're happy that you received the parcel on time and hope the product helps your skin needs. Please note last week was Easter and there were a couple of bank holidays, so our customer care emails couldn't be sent as quick as usual. If you need any more help, please contact us by email, live chat or by phone.Many thanks for your feedback.
Posted 5 years ago
Lisa Cussens
Verified Buyer
“This is an update to the review I made yesterday. The items arrived this morning and I'm completely happy with them. I would definitely recommend John And Ginger and I hope to be ordering with them again in the near future.”
Helpful Report
Posted 5 years ago
Dear Customer, we're sorry that your hand cream hasn't arrived yet. We dispatching our orders ASAP and Royal Mail is delivering our items as soon as they can. Please remember that you asked for a Standard delivery service, which in normal circumstances is absolutely OK, however, we recommend to pay for premium delivery if you're in a hurry. The virus has made everything to slow down, as we are all working with less people and the delivery companies are extremely busy, busier than ever before. We couldn't do anything about your feedback before as we haven't received any communication from you about your hand cream until now. We will contact you today with more info. Thank you for your feedback and we hope you understand that all the deliveries in the country or even in the planet are taking a bit longer than usual these days. Many thanks.
Posted 5 years ago
Anonymous
Verified Buyer
“Goods arrived swiftly and included a gift!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“My order was dealt with very efficiently as it arrived very quickly. Many thanks.”
Helpful Report
Posted 5 years ago
Gillian Ginnetty
Verified Buyer
“found everything I needed within seconds, and am now on my way to healthy nails again. Thanks very much for providing such a good product!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Only came across this website when trying to find Dr Dennis Gross daily peels that were out of stock from my usual supplier and I am so glad I found it. They supply loads of high end products and I received a great free gift of which I will be buying the full size products soon, great delivery times as well, will stick with this supplier”
Helpful Report
Posted 5 years ago
SARAH Lonergan
Verified Buyer
“I received the wrong item and have had to return it to wait for the correct item to be sent . Not a great start but the customer service on phone was very easy and have they assured me that it’s on its way !”
Helpful Report
Posted 5 years ago
Dear Customer, we're sorry that we packed the wrong item, we're extremely busy right now and even being this busy, and as you could see by our reviews, this happens very rarely, but we're still humans and make mistakes sometimes. We've already shipped the right product to you. Many thanks for your feedback, we're taking even more care than before. We hope you found our customer service easy to contact and responsive. Many thanks!
Posted 5 years ago
Gloria Rhodes
Verified Buyer
“Ordered and arrived timeously and beautifully packaged. Thank you.”
Helpful Report
Posted 5 years ago
John And Ginger is rated 4.8 based on 1,813 reviews
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