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John And Ginger Reviews

4.8 Rating 1,609 Reviews

95 %

of reviewers recommend John And Ginger

Company Reviews

Product Reviews

4.8

Based on 1,609 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About John And Ginger:

We are a beauty salon with an online store. A family run business that has been established for over 20 years, and we have a wealth of experience within the beauty industry, making us the best at what we do.

Our passion for beauty means that our staff are all trained to a high standard. Authorised stockists of all the brands within our collection and our skin care experts are always on hand to give you advise, making sure you are selecting products that are right for you.

Our beauty buyer Alex carefully selects brands from all over the world, making sure that they deliver the best results, from cosmeceuticals and aromatherapy products to organic beauty ranges.

Visit Website

Phone:

01273 249466

Email:

customercare@johnandginger.co.uk

Location:

2 Highdown House, 11 Cecil Pashley Way
Shoreham-by-sea
BN43 5PB

John And Ginger 5 star review on 4th November 2021

John And Ginger 5 star review on 11th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The toothpaste doesn’t really froth and the taste disappears very quickly. My son doesn’t like either of the two I tried with him.”

Posted 6 months ago

“Unfortunately not great service. I ordered a product and was sent the wrong one. I was asked to post it back and they would send out the product I actually ordered. I am still waiting”

Posted 1 year ago

“I’ve been asked to write a review when I haven’t even receive the product from John and ginger. I know the product is great as I’ve used it before.”

Posted 1 year ago

“I ordered some Demalogica products as a gift for my wife’s birthday. The Dermalogica products were fine but I paid £11 for next working day delivery and I did not receive my parcel until the Wednesday having ordered it on the Saturday. This missed my wife’s birthday on the Tuesday which was very disappointing. I then contacted you asking for a refund for my £11 delivery charge given it had not been delivered on time and I received no response. Overall very disappointing service.”

Posted 1 year ago

Dear Customer, we're really sorry about Royal Mail’s delay of one working day. You placed your order on Saturday, we show on our T&C that we post items only on normal working days Monday to Friday. We posted your parcel the first working day after you’ve placed your order. We sent it by Special Delivery for Tuesday, however, Royal Mail couldn’t deliver it the next day as they had problems with their staff around your area. This doesn’t happen often, but it did this time and we’re very sorry. Royal Mail and we apologise for the inconvenience caused to you. Royal Mail’s response was “It was the Jubilee’s week, and many companies like us were short of staff”. We refunded your card the next working day after the Jubilee’s weekend was ended, it might take after 3 working days to show on your statement. We also contacted you by email on a working day, but please remember we were closed during the long bank holiday. Once again, we’re really sorry about the gift not getting there on Tuesday for your wife’s birthday. We did everything we could to do so. We hope you understand and appreciate it was an extraordinary week. Thank you for your understanding and feedback. Kind regards, John And Ginger

Posted 1 year ago

“Living in ROI I had to pay an additional £14 in customs duty. Will purchase from an EU country next time.”

Posted 2 years ago

Dear International Customer, we're really sorry that you had to pay customs duty to the goverment of your own country. Please note that we can't do anything about these policies. We're offering either extra benefits, or bonus points, or gift with purchase and or sometimes vouchers to our international customers, so they get extra value when buying from us. They get access to this by signing in to their account. We appreacite your feedback and encourage you to sign in to your account next time you buy from us. Many thanks.

Posted 2 years ago

“Order Number: 218708 Order Date: 13/10/2021 has not yet arrived. I understand I am out of the UK, but an "update" would have been nice?”

Posted 2 years ago

Dear Lydia, Our delivery partner tried to deliver your parcel on 26-10-2021 but there didn't seem to be anyone in. Your parcel has been waiting at your local post office since then. Customer care will contact you by email with your tracking number. We didn't contact you before because we sent the parcel straight away, we sent you the shipment confirmation email and assumed that your parcel had arrived as normal. We're sorry you missed your delivery and thank you for your feedback.

Posted 2 years ago

“Well I could not negotiate your offer of 3 free samples and ended up paying additional money for items I really did not want and no free samples ! So not good really !”

Posted 2 years ago

Dear Customer, our system give 3 free samples to customers that Sign In to their accounts before they place their order and then charges for any extra samples added after 3. Customers who sign in also get free UK delivery on any amount spent on Kure Bazaar and other brands. Also, free UK delivery across the whole range if you spend £30 or more on any brand anyway. When you sign in you get bonus points added to your account that you can redeem in vouchers afterwards, you get a lot of benefits by signing in to your account with us. All of this is done automatically, if you're having any problems, please contact us before placing your order by phone, email or live chat. We can help you to get all your benefits straight away, when you let us know. We can see that you have an account with us, so we've refunded the cost of your samples. Please sign in before placing any orders in the future and if something is not quite right, please contact us, so we can help you. Many thanks for your feedback.

Posted 2 years ago

“I orders 3 items - 2 of which I am happy with - hence the 2 stars. The third item was obviously not up to standard and I got fobbed off with a reply to my email telling me that the manufacturer has yet to update their product details. Really poor customer service.”

Posted 3 years ago

Dear Customer, we're an official stockist of all our brands, all the information, ingredients and product updates come directly from the brands themselves. We cannot create, add, change or update any product details or ingredients ourselves as you might appreciate. We've already given you an answer by email, the product has changed from clear to white and apart from that it's the "same" and it's as safe to use as it's always been. This was also the answer from the brand. That's all the info we could have, if you'd prefer to send the product back to us, please contact customer care and we will help you further. Many thanks.

Posted 3 years ago

“I still have not recived my item yet... 3 weeks now”

Posted 3 years ago

Hello, thank you for your review. Your order was shipped to you in Sweden with 48 hours of it being placed. I can see with your tracking number that an attempted delivery has been made by Postnord on 03-03-2021 but there didn't seem to be anyone in. They’ve left a note about how to make further arrangements but a member of our customer services will email you now with your tracking details so you can contact postnord. Kindest regards Alex.

Posted 3 years ago

“Not impressed I was expecting 3 free samples with my purchase, but they were not included...disappointing”

Posted 3 years ago

Dear customer, sorry you didn't find the samples in the box. Please double check the box again, maybe they are at the bottom of it. We're a family run business, our daughter ticks and packs each box with samples. Some people throw them away by mistake with the eco filling chips inside and they find them afterwards. Please send us your details to customer care and we can send them again. Many thanks for your feedback. If you find them, would you reconsider this review, please?

Posted 3 years ago

Dear customer, we've double checked our CCTV on the packing area and it shows the samples went in, please double check the packaging again and if you can find them, we can send you them again. We always give 3 free samples to all orders even if the customer doesn't ask for them. The free 3 samples is our way to say thank you for shopping with us. Please remember, we're here to help, next time contact customer care and we will make sure you're happy with your shopping experience with us. Many thanks!

Posted 3 years ago

“Frequent costumer and orders always arrived well and in time, this time I ordered on the 29th Sep. and today, the 19th, I haven´t received the order yet!”

Posted 3 years ago

Dear customer, we're sorry that this international order didn't arrive as quick as all the other times before. In the last couple of weeks our delivery company had to take more precautions, they have less staff because of the social distancing, so the international parcels are taking a bit longer than usual, unfortunately. We've upgraded all our international orders to our highest service without any extra charges to our customers to make sure the parcels arrive on time and safely to their destinations. Thank you for your feedback and we'd tracked your parcel and emailed you with more details. Kind regards, The John & Ginger Team.

Posted 3 years ago

“Waited 3 weeks for a cream”

Posted 3 years ago

Dear Customer, you chose free standard delivery & not premium, your city has been in lock-down, the tracking says that it took only 5 working days from placing your order until the parcel got to your address, not 3 weeks. Our free delivery service says it could take up to 5 working days. We can't really understand your feedback, so please contact us with more details, so we can help you further. Many thanks.

Posted 3 years ago

“Whilst I was happy with the delivery service, I’m sorry to say that my direct message querying the significant increase in cost of the Dermo28 product range has been ignored ☹️ I would be happy to receive a response.”

Posted 3 years ago

Dear Customer, we check our emails and we definitely sent you a response on the 4th of MAY 2020 - Please check your junk mail folder, we'll resend it again. Also, we didn't increased the price of Dermo28, in fact, it was discounted before for a promotion, then that offer expired and the price went back to the normal RRP. We hope you understand that offer and voucher expiry, but we constantly change them to keep our customers happy and excited about shopping with us. Thank you for your feedback, customer care will contact you very soon. Many thanks!

Posted 3 years ago

“I have used this service before and been very happy with it. But on the last occasion I only received part of the order. I was informed theY are waiting for the rest of the order to arrive from Switzerland. Whilst I appreciate these are difficult times as we All navigate through COVID19. I don't think this company should hold your money if they do not have your item in stock and they are awaiting for the item to be shipped from abroard.”

Posted 3 years ago

Dear Customer, We are sorry that you have had to wait longer than expected for one of your items, I know that we informed you via email about the delay and we appreciate your kind understanding and patience. We believed that you were happy to wait for the product to arrive as our delivery is already on its way from Switzerland. We have deliveries weekly and always have stock, however on this occasion due to COVID19 it has delayed our delivery by a few days. Your card is charged at the point of placing your order, we do not store the card details of our customers on our system, so would be unable to process any additional payment after your order has been placed. We only have authorisation to issue refunds. As you can see from our reviews our customers are very satisfied with our service. We decided to have this method of payment as we know it is the most secure payment system for our customers and for us. Customer care will contact you shortly to confirm as to whether you would like an immediate refund or wait for the product. Apologies once again and we appreciate your patience and understanding during these times.

Posted 3 years ago

“Maybe not best time to order Easter Saturday ....... then COVID post but took 11. Days to arrive Not best experience however I emailed and did receive prompt reply Thank you”

Posted 4 years ago

Dear Customer, we are sorry that the standard delivery service that you chose didn't deliver your nail polish as quick as you expected, as you mentioned, it was Easter, so there were Bank Holidays and the 11 days were not all working days, We despatched your order the next available working day after the Easter weekend, however Royal Mail have adhere to social distancing in their depots and sorting offices with less staff as some of them are in quarantine during this pandemic. As we explained on the phone and via email, Royal Mail are taking longer than normal to process parcels, due to covid-19. We really hope you can understand the situation right now, we are working very hard to send all our items on the same or next working day, and we hope you appreciate that this virus is making it harder for us to deliver in just a couple of days. Thank you for your feedback and we are happy you now have your nail polish.

Posted 4 years ago

“Poor seller! Won’t use these again !Wasn’t happy with scissors, not worth the money and we’re marked on the metal part !”

Posted 4 years ago

Dear customer we noticed that you have already left a review for the product so,we are taking action by passing the product review to our suppliers. For this service review we are asking you kindly what the reason is for your feedback just for our service as we posted your order on the same day it was placed and we added free samples as well. The order also arrived on time even during this pandemic, we would appreciate you give us some constructive feedback regarding our service please as even though we think we have provided a great service to you maybe we missed something. Kind regards The John & Ginger Team.

Posted 4 years ago

“My parcel arrived but an item was missing.Said on invoice to follow and I am still waiting! There was no email from the company to say that there was a problem with the order or that the item was out of stock.I have emailed them twice and still no rely.I will have to phone them.What a pain”

Posted 4 years ago

Thank you for your feedback. Customer care sent you an email to let you know that there was a delay with one of the items that your purchased. Even though it was only for a few days before it arrived, we didn't want to hold up the shipment of your your order so it was sent straight away with the delayed item to follow in another parcel. An email was sent explaining this so please check your junk email folders. Thank you for shopping at John And Ginger.

Posted 4 years ago

“I had bought this as a gift for someone because of the products name. When it arrived, the sticker on the bottom has been cut in to pieces and put back together, eliminating the name of the colour all together which not only defeated the purpose of the gift, but caused unsettlement that it was even the right colour at all. Quite disappointing”

Posted 4 years ago

Dear Customer, we're sorry that you received your nail polish without the sticker at the bottom. We can reassure you that our warehouse wouldn't have the time to cut stickers, especially at this time of the year. We can replace your nail polish like to like making sure that it has the sticker underneath the bottle. The stickers are small and can sometimes come off in transit. Apologies for this. Please contact us to make sure you're happy with your order. Many thanks for the feedback.

Posted 4 years ago

“Product was the real thing and well priced but the customer service is next to useless. I asked for a change of delivery address within seconds of ordering - reply: no can do. I asked for a cancellation - reply: can do (but didn't). The item eventually turned up days later but it was just by sheer luck I'd not re-ordered the item from elsewhere.”

Posted 4 years ago

Dear Customer, we don't understand as we have looked through every single contact us facility, from live chat to customer care emails and phone messages, and we cannot find any correspondence from you. We are very responsive to our customers, and can change our customers addresses and delivery services very easily. Are you sure it was our company that you spoke to? As a family run business we pride ourselves on being very efficient, friendly and we are always here to help. You just need to call, or use our live chat during working hours to receive an immediate response.

Posted 4 years ago

“I did not receive the St Tropez Instant Tan. The Delivery note had a hand written note saying "To Follow and I haven't received it yet so my review is not exactly going to be great at the moment. Please complete my order as soon as possible.”

Posted 4 years ago

Dear Customer, we aim to ship all orders the same working day that they are placed to keep our customers happy with our quick delivery service. For that reason occasionally we send two parcels instead of one. Your other item was shipped within 24 hours of each other. If you email customercare@johnandginger.co.uk then they will be able to track your parcel for you and see if is waiting for collection at your local delivery office. Thank you for your feedback.

Posted 4 years ago

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John And Ginger is rated 4.8 based on 1,609 reviews