John And Ginger Reviews

Name: John And Ginger
Address: 2 Highdown House, 11 Cecil Pashley Way, Shoreham-by-sea
Rating: 4.80

4.8 Rating 1,813 Reviews

95 %

of reviewers recommend John And Ginger

4.8

Based on 1,813 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About John And Ginger:

We are a beauty salon with an online store. A family run business that has been established for over 20 years, and we have a wealth of experience within the beauty industry, making us the best at what we do.

Our passion for beauty means that our staff are all trained to a high standard. Authorised stockists of all the brands within our collection and our skin care experts are always on hand to give you advise, making sure you are selecting products that are right for you.

Our beauty buyer Alex carefully selects brands from all over the world, making sure that they deliver the best results, from cosmeceuticals and aromatherapy products to organic beauty ranges.

Visit Website

Phone:

01273 249466

Email:

customercare@johnandginger.co.uk

Location:

2 Highdown House, 11 Cecil Pashley Way
Shoreham-by-sea
BN43 5PB

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff extremely helpful. Have used this service four times”

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Posted 5 years ago

“Amazing people always giving professional advice on products”

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Posted 5 years ago

“This company delivers much faster compared to the other companies l have ordered from, Very good customer service”

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Posted 5 years ago

“Great and convenient service”

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Posted 5 years ago

“Poor seller! Won’t use these again !Wasn’t happy with scissors, not worth the money and we’re marked on the metal part !”

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Posted 5 years ago

Dear customer we noticed that you have already left a review for the product so,we are taking action by passing the product review to our suppliers. For this service review we are asking you kindly what the reason is for your feedback just for our service as we posted your order on the same day it was placed and we added free samples as well. The order also arrived on time even during this pandemic, we would appreciate you give us some constructive feedback regarding our service please as even though we think we have provided a great service to you maybe we missed something. Kind regards The John & Ginger Team.

Posted 5 years ago

“Very good service excellent choice of goods”

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Posted 5 years ago

“Great products and excellent service. Thank you.”

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Posted 5 years ago

“Had the product I wanted . Arrived quickly. Well wrapped. Sample size free gifts. Good prices.”

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Posted 5 years ago

“I will certainly use John and Ginger again. Their prices and customer service are excellent. Inspite of the Coronavirus shut down my order arrived swiftly and is the cheapest I have seen anywhere. I ordered 2 Monu eye gels and they only had one in stock but promised the second when they are restocked. Delighted with this company and would certainly recommend them.”

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Posted 5 years ago

“Excellent customer service and speedy delivery.”

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Posted 5 years ago

“Good customer service after chasing order. Can only assume delay was due to this awful pandemic. Thank you very much to all at John & Ginger!”

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Posted 5 years ago

“Easy website to use, quick service, no complaints.”

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Posted 5 years ago

“Always delivered quickly in excellent condition, good range of products.”

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Posted 5 years ago

“I now always order my face wash from John and Ginger, they seem to be the best price I can get them online, arrive promptly and they add in free samples with my order”

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Posted 5 years ago

“I love my trainers, very comfy, great service, all good.”

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Posted 5 years ago

“Efficient, well packaged Swift delivery”

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Posted 5 years ago

“Good prices and great delivery”

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Posted 5 years ago

“Prices good. Delivery excellent. Very satisfied.”

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Posted 5 years ago

“Excellent service and excellent products”

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Posted 5 years ago

“I purchased the Medik8 CSA Philosophy Kit Discovery Edition for myself (female edition) I received the product for men. I sent an email to inform and was told that the men and ladies product was the same. This has put me off as I'm not fully convinced. I cannot find anything that says it is suitable form both men and women.”

Helpful Report

Posted 5 years ago

Dear customer, we're sorry about sending the men's gift instead of the normal gift, they are so similar, and that's why we made a human error, Apologies for that. We informed you about our mistake and confirmed that the products are exactly the same, the outside packaging of the gift set is different but the products are the same with the same sizes and ingredients and price. We misunderstood the communication that we have with you, and we believed that you were happy keeping them. You won't find any info about those Medik8 products being just for men or just for women because they are unisex as mentioned in our conversations. Please contact customer care again and we'll be happy doing an exchange. Please remember that we only did this as we wrongly believed by your response, that you were going to be happy with the order. Our aim is to make all our customers 100% satisfied with our service. Thank you for your feedback and we hope to resolve this matter as quick as possible for you to feel 100% sure about using our products. Many thanks!

Posted 5 years ago

John And Ginger is rated 4.8 based on 1,813 reviews