John And Ginger Reviews

Name: John And Ginger
Address: Unit D, 132-134 Albion Street, Southwick, West Sussex
Rating: 4.81

4.8 Rating 1,902 Reviews

95 %

of reviewers recommend John And Ginger

4.8

Based on 1,902 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About John And Ginger:

We are a beauty salon with an online store. A family run business that has been established for over 20 years, and we have a wealth of experience within the beauty industry, making us the best at what we do.

Our passion for beauty means that our staff are all trained to a high standard. Authorised stockists of all the brands within our collection and our skin care experts are always on hand to give you advise, making sure you are selecting products that are right for you.

Our beauty buyer Alex carefully selects brands from all over the world, making sure that they deliver the best results, from cosmeceuticals and aromatherapy products to organic beauty ranges.

Visit Website

Phone:

01273249466

Email:

customercare@johnandginger.co.uk

Location:

Unit D, 132-134 Albion Street,
Southwick
West Sussex
BN42 4DP

John And Ginger 5 star review on 23rd July 2024

Karen Catania

John And Ginger 5 star review on 4th November 2021

Izolda Novicka

John And Ginger 5 star review on 11th February 2021

Rachel Chung

Anonymous

Anonymous // 01/01/2019

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“A good enough delivery service.”

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Posted 5 years ago

“Great service - speedy delivery and product well priced”

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Posted 5 years ago

“I have used this service before and been very happy with it. But on the last occasion I only received part of the order. I was informed theY are waiting for the rest of the order to arrive from Switzerland. Whilst I appreciate these are difficult times as we All navigate through COVID19. I don't think this company should hold your money if they do not have your item in stock and they are awaiting for the item to be shipped from abroard.”

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Posted 5 years ago

Dear Customer, We are sorry that you have had to wait longer than expected for one of your items, I know that we informed you via email about the delay and we appreciate your kind understanding and patience. We believed that you were happy to wait for the product to arrive as our delivery is already on its way from Switzerland. We have deliveries weekly and always have stock, however on this occasion due to COVID19 it has delayed our delivery by a few days. Your card is charged at the point of placing your order, we do not store the card details of our customers on our system, so would be unable to process any additional payment after your order has been placed. We only have authorisation to issue refunds. As you can see from our reviews our customers are very satisfied with our service. We decided to have this method of payment as we know it is the most secure payment system for our customers and for us. Customer care will contact you shortly to confirm as to whether you would like an immediate refund or wait for the product. Apologies once again and we appreciate your patience and understanding during these times.

Posted 5 years ago

“Fast efficient service and delivery”

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Posted 5 years ago

“Good communication re order and delivery and item well- packed and corrrect. I would order again and can highly recommend.”

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Posted 5 years ago

“Excellent service, received my dermalogica package within 2 days. I thought it might take longer due to the lockdown. Thank you John and Ginger.”

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Posted 5 years ago

“I received my order within the time stated. Everything I wanted was in stock and I got the samples I wanted too. All in all, a great company and I will definitely be buying from them again 😀😀”

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Posted 5 years ago

“I order hair products for my husband and a bit of everything for me (hair, make up, face, body..) I still occasionally go on other websites and do price comparisons, have little looks wondering if I should try another supplier but... nope, always regret it and go right back to John&Ginger. Prices are always competitive, delivery is spot on and whenever I’ve had to call they’ve answer clearly and with lots of knowledge on their products. I especially like how detailed their filters are so I don’t gave to scroll through hundreds of options. The only improvement needed is probably on the mobile view... the website works a lot better on a desktop.”

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Posted 5 years ago

“Very happy with it all.Part of order not available,they let me know and offered helpful options.So all good for me thanks. Janet”

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Posted 5 years ago

“Excellent service. Received great advice on products and fast delivery. Thank you”

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Posted 5 years ago

“Quality high end products. Website is easy to manoeuvre. Well packaged & quick delivery. Highly recommend & will definitely use John & Ginger again.”

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Posted 5 years ago

“Bought L’0real Steampod 3 for my Daughter’s 16th Birthday from John & Ginger. Very helpful with service.”

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Posted 5 years ago

“The telephone help line was extremely efficient as my ipad was too old to do an online order. Competitive prices! The gift arrived promptly. Thank you.”

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Posted 5 years ago

“I ❤️ John And Ginger”

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Posted 5 years ago

“Quick delivery and found exactly what I needed”

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Posted 5 years ago

“Excellent service and packaging. Would highly recommend John and Ginger.”

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Posted 5 years ago

“Everything I ordered was of the highest quality whereby J&G were able to deliver the goods in next to no time even through the covid crisis. The added complimentary samples were a very welcomed bonus, thankyou. Highly recommend John & Ginger x”

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Posted 5 years ago

“Pleased with the product I received”

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Posted 5 years ago

“Great quick service items got delivered quickly”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

John And Ginger is rated 4.8 based on 1,902 reviews