John And Ginger Reviews

Name: John And Ginger
Address: Unit D, 132-134 Albion Street, Southwick, West Sussex
Rating: 4.81

4.8 Rating 1,902 Reviews

95 %

of reviewers recommend John And Ginger

4.8

Based on 1,902 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About John And Ginger:

We are a beauty salon with an online store. A family run business that has been established for over 20 years, and we have a wealth of experience within the beauty industry, making us the best at what we do.

Our passion for beauty means that our staff are all trained to a high standard. Authorised stockists of all the brands within our collection and our skin care experts are always on hand to give you advise, making sure you are selecting products that are right for you.

Our beauty buyer Alex carefully selects brands from all over the world, making sure that they deliver the best results, from cosmeceuticals and aromatherapy products to organic beauty ranges.

Visit Website

Phone:

01273249466

Email:

customercare@johnandginger.co.uk

Location:

Unit D, 132-134 Albion Street,
Southwick
West Sussex
BN42 4DP

John And Ginger 5 star review on 23rd July 2024

Karen Catania

John And Ginger 5 star review on 4th November 2021

Izolda Novicka

John And Ginger 5 star review on 11th February 2021

Rachel Chung

Anonymous

Anonymous // 01/01/2019

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“Fast delivery, excellent service”

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Posted 5 years ago

“Brilliant! Good delivery time, good price and very happy with my purchase. My daughter in Cornwall put me on to you! Xxx”

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Posted 5 years ago

“Items were of good quality , and delivered very promptly. A great selection of good quality products, thank you.”

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Posted 5 years ago

“Considering the difficulties we are all facing currently, the service from John and Ginger has been excellent. Thank you 😊”

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Posted 5 years ago

“Good service & price.”

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Posted 5 years ago

“I am happy with my purchase and the time it took to deliver the item. I chose to order from John and Ginger because of the reviews, even though the item I purchased was slightly more expensive from them.”

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Posted 5 years ago

“Maybe not best time to order Easter Saturday ....... then COVID post but took 11. Days to arrive Not best experience however I emailed and did receive prompt reply Thank you”

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Posted 5 years ago

Dear Customer, we are sorry that the standard delivery service that you chose didn't deliver your nail polish as quick as you expected, as you mentioned, it was Easter, so there were Bank Holidays and the 11 days were not all working days, We despatched your order the next available working day after the Easter weekend, however Royal Mail have adhere to social distancing in their depots and sorting offices with less staff as some of them are in quarantine during this pandemic. As we explained on the phone and via email, Royal Mail are taking longer than normal to process parcels, due to covid-19. We really hope you can understand the situation right now, we are working very hard to send all our items on the same or next working day, and we hope you appreciate that this virus is making it harder for us to deliver in just a couple of days. Thank you for your feedback and we are happy you now have your nail polish.

Posted 5 years ago

“Excellent service, free samples were a nice touch. Thanks”

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Posted 5 years ago

“Always great service and good prices. Have purchased many items over a number of years & never disappointed.”

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Posted 5 years ago

“Thank you very much and im very happy with my order and the way come 👍🏻👍🏻”

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Posted 5 years ago

“Quick and easy to order. Good pricing”

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Posted 5 years ago

“Very competitive prices. Well package and I love that you get to pick free samples!”

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Posted 5 years ago

“I would highly recommend John and Ginger, the products were a great price and arrived quickly”

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Posted 5 years ago

“Excellent service as usual 👍”

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Posted 5 years ago

“Still not received the item!”

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Posted 5 years ago

Dear Customer, we're sorry that your item hasn't arrived yet. We despatched it the next working day after Easter Bank Holiday. All the orders will take a bit longer than usual these days to arrive. We will contact you today with more info. Thank you for your feedback and we hope you understand that all the deliveries in the country or even in the planet are taking a bit longer than usual these days. Many thanks.

Posted 5 years ago

“I found the staff very helpful, with good information and uses about the various Essential Oils. The packaging was great, all arrived safe and sound. I liked the free surprise sachets of Sun Screen. I would highly recommend this Company and the lovely products .......... that really do work. 💯% Deborah Reid🕊”

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Posted 5 years ago

“Super quick service, great packaging and product delivered as stated.”

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Posted 5 years ago

“The five star rating says it all .thank you”

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Posted 5 years ago

“Great selection of products and brilliant service, arrived very quickly!”

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Posted 5 years ago

“It is now 8 days since you said that my order was despatched, and I have neither heard nor received anything from you”

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Posted 5 years ago

Dear Customer, we're sorry that your item that you placed on WED night hasn't arrived yet. We despatched it the next working day (Thursday), then it was Easter. You used our free delivery service and not Premium delivery, the time for the parcel to arrive with standard delivery is 3-5 Working days, so your parcel is not even late for a normal situation. However, it will take a bit longer than usual these days to arrive. We couldn't do anything about your feedback before as we haven't received any communication from you about your parcel until now. We will contact you today with more info. Thank you for your feedback and we hope you understand that all the deliveries in the country or even in the planet are taking a bit longer than usual these days. Many thanks.

Posted 5 years ago

John And Ginger is rated 4.8 based on 1,902 reviews