John And Ginger Reviews

Name: John And Ginger
Address: Unit D, 132-134 Albion Street, Southwick, West Sussex
Rating: 4.82

4.8 Rating 2,025 Reviews

96 %

of reviewers recommend John And Ginger

4.8

Based on 2,025 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About John And Ginger:

We are a beauty salon with an online store. A family run business that has been established for over 20 years, and we have a wealth of experience within the beauty industry, making us the best at what we do.

Our passion for beauty means that our staff are all trained to a high standard. Authorised stockists of all the brands within our collection and our skin care experts are always on hand to give you advise, making sure you are selecting products that are right for you.

Our beauty buyer Alex carefully selects brands from all over the world, making sure that they deliver the best results, from cosmeceuticals and aromatherapy products to organic beauty ranges.

Visit Website

Phone:

01273249466

Email:

customercare@johnandginger.co.uk

Location:

Unit D, 132-134 Albion Street,
Southwick
West Sussex
BN42 4DP

John And Ginger 5 star review on 23rd July 2024

Karen Catania

John And Ginger 5 star review on 4th November 2021

Izolda Novicka

John And Ginger 5 star review on 11th February 2021

Rachel Chung

Anonymous

Anonymous // 01/01/2019

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“The five star rating says it all .thank you”

Helpful Report

Posted 6 years ago

“Great selection of products and brilliant service, arrived very quickly!”

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Posted 6 years ago

“It is now 8 days since you said that my order was despatched, and I have neither heard nor received anything from you”

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Posted 6 years ago

Dear Customer, we're sorry that your item that you placed on WED night hasn't arrived yet. We despatched it the next working day (Thursday), then it was Easter. You used our free delivery service and not Premium delivery, the time for the parcel to arrive with standard delivery is 3-5 Working days, so your parcel is not even late for a normal situation. However, it will take a bit longer than usual these days to arrive. We couldn't do anything about your feedback before as we haven't received any communication from you about your parcel until now. We will contact you today with more info. Thank you for your feedback and we hope you understand that all the deliveries in the country or even in the planet are taking a bit longer than usual these days. Many thanks.

Posted 6 years ago

“Great service. Didn't have what I ordered ins tock for my required delivery so swapped with a similar product and threw in a free gift set worth £25”

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Posted 6 years ago

“Unfortunately the product I ordered was not available. I was emailed with the offer of a similar product and extra samples, which I accepted. I also in my reply email asked for some recommendations for some skin concerns. I was disappointed to not receive a reply with any recommendations and although the alternative product was delivered in a timely manner, the 3 different sachet samples are futile as trying something once really does not allow for the skin to react. Overall it was a disappointing experience but let’s see how the alternative product performs.”

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Posted 6 years ago

Dear Customer, unfortunately we give the samples that our suppliers provide to us, we don't have any say on the amount of product that goes into the sample sachets. We give 3 free samples per order to be fair to all our customers. We did reply to your questions, please check your junk mail, we will resend it again with a read receipt. we're happy that you received the parcel on time and hope the product helps your skin needs. Please note last week was Easter and there were a couple of bank holidays, so our customer care emails couldn't be sent as quick as usual. If you need any more help, please contact us by email, live chat or by phone.Many thanks for your feedback.

Posted 6 years ago

“This is an update to the review I made yesterday. The items arrived this morning and I'm completely happy with them. I would definitely recommend John And Ginger and I hope to be ordering with them again in the near future.”

Helpful Report

Posted 6 years ago

Dear Customer, we're sorry that your hand cream hasn't arrived yet. We dispatching our orders ASAP and Royal Mail is delivering our items as soon as they can. Please remember that you asked for a Standard delivery service, which in normal circumstances is absolutely OK, however, we recommend to pay for premium delivery if you're in a hurry. The virus has made everything to slow down, as we are all working with less people and the delivery companies are extremely busy, busier than ever before. We couldn't do anything about your feedback before as we haven't received any communication from you about your hand cream until now. We will contact you today with more info. Thank you for your feedback and we hope you understand that all the deliveries in the country or even in the planet are taking a bit longer than usual these days. Many thanks.

Posted 6 years ago

“Goods arrived swiftly and included a gift!”

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Posted 6 years ago

“My order was dealt with very efficiently as it arrived very quickly. Many thanks.”

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Posted 6 years ago

“found everything I needed within seconds, and am now on my way to healthy nails again. Thanks very much for providing such a good product!”

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Posted 6 years ago

“Only came across this website when trying to find Dr Dennis Gross daily peels that were out of stock from my usual supplier and I am so glad I found it. They supply loads of high end products and I received a great free gift of which I will be buying the full size products soon, great delivery times as well, will stick with this supplier”

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Posted 6 years ago

“I received the wrong item and have had to return it to wait for the correct item to be sent . Not a great start but the customer service on phone was very easy and have they assured me that it’s on its way !”

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Posted 6 years ago

Dear Customer, we're sorry that we packed the wrong item, we're extremely busy right now and even being this busy, and as you could see by our reviews, this happens very rarely, but we're still humans and make mistakes sometimes. We've already shipped the right product to you. Many thanks for your feedback, we're taking even more care than before. We hope you found our customer service easy to contact and responsive. Many thanks!

Posted 6 years ago

“Ordered and arrived timeously and beautifully packaged. Thank you.”

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Posted 6 years ago

“I’ve used John & Ginger twice and both times I’ve found their service, pricing and speed of delivery to be of a high standard. I’m particularly impressed with the 3 samples I can choose. I highly recommend this Company!”

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Posted 6 years ago

“A very efficent business. Website works well! A full range of products. Quick response and delivery.”

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Posted 6 years ago

“Easy to place order and delivery by Royal Mail arrived 8 working days later which is OK in the present circumstances”

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Posted 6 years ago

“John and Ginger dealt with my order very quickly and it arrived safely and considering these difficult times with Covid-19 promptly. Many thanks for your super service.”

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Posted 6 years ago

“First time using and will return. Lovely customer service on their online chat option aswell as super fast delivery. Did not ask for next day but still received the following day even during this pandemic! Brilliant! Thank you xx”

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Posted 6 years ago

“Very pleased with products, quick delivery”

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Posted 6 years ago

“Great service during the Coronavirus. Package arrived super fast. Thank you so much. Will order again with you. Thanks Emilie”

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Posted 6 years ago

“First time I have ordered from this Company best price and quick delivery ! I will definitely be ordering from them again great experience”

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Posted 6 years ago

John And Ginger is rated 4.8 based on 2,025 reviews