Joe & Seph's Reviews

Name: Joe & Seph's
Address: 3 Willen Field Road, LONDON, London Borough of Brent
Rating: 4.57

4.6 Rating 5,834 Reviews

88 %

of reviewers recommend Joe & Seph's

4.6

Based on 5,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

$Read Joe & Seph\'s Reviews$

Joe & Seph's 5 star review on 15th May 2025

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“always popular , the family all appears to watch films and scoff - except the caramelised sea salt and black pepper . Sadly , most of the bag is still here , we all pop it in our mouths , say odd but quite nice and then the black pepper burns your mouth off . It was disappointing because we all love black pepper ! Otherwise , everything was lovely”

Helpful Report

Posted 2 weeks ago

$Read Joe & Seph\'s Reviews$

Hi Helen, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. We will take note of your feedback regarding the Black Pepper flavour. Please get in touch with our customer care team in case you needed: support@joeandsephspopcorn.freshdesk.com J&S 🍿🎩

Posted 2 weeks ago

“The selection of flavours is very impressive. But for many things, some recipes are more successful than others. Given the fact that aside a few flavours, the sweetness is predominant, some recipes need a touch more of definitions. Which doesn’t diminish the effort made but maybe less is more. The huge variety is certainly a big seller for the mixed boxes but they have increased well beyond the expected increase of flavours. Maybe there are takers for all but as individuality, some are winners for sure. The slabs have excellent chocolate quality no matter the flavour. However, Joe&Sephs products have such a large distribution now that the volume of the sales speaks for itself. A reward for anyone who creates a product never made before.”

Helpful Report

Posted 3 weeks ago

$Read Joe & Seph\'s Reviews$

Hi Donatella, Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you! J&S 🍿🎩

Posted 2 weeks ago

“Taste is very nice and interesting flavours too. Packing was well done too. But opening isn't too good”

Helpful Report

Posted 3 weeks ago

$Read Joe & Seph\'s Reviews$

Hi Alan, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. We will take note of making it easier to open. J&S 🍿🎩

Posted 3 weeks ago

“Unfortunately there were kernels that were not fully popped resulting in inedible bits. Very unusual for you As I know this is something you are very particular about. It didn't stop me from polishing the bags off I just put these bits in the bin”

Helpful Report

Posted 1 month ago

$Read Joe & Seph\'s Reviews$

Hi, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 1 month ago

“It's ok but nothing special.8”

Helpful Report

Posted 2 months ago

$Read Joe & Seph\'s Reviews$

Hi Tony, Thank you very much for leaving us a high rating, though you find nothing special about our popcorn! We still appreciate it but hopefully we can get a chance to make it special for you. J&S 🍿🎩

Posted 2 months ago

“Nice product but postage costs are ridiculous. £4 to deliver 3 small bags of popcorn is insane.”

Helpful Report

Posted 3 months ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 3 months ago

“Lovely flavours I wanted this order to replace my Christmas Jar but they went soft in the jar quite quickly”

Helpful Report

Posted 3 months ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you for your feedback. Please get in touch with our customer care team for more help should we need to address anything further: support@joeandsephspopcorn.freshdesk.com. J&S 🍿🎩

Posted 3 months ago

“Excellent customer service prompt delivery”

Helpful Report

Posted 3 months ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you! J&S 🍿🎩

Posted 3 months ago

“Delicious flavours, crunchy texture and prompt delivery - all wonderful. My only concern and the reason I give 4 stars not 5 is that my partner and I dearly wish Joe & Seph's would develop recycleable packaging - the thick plastic packets the gorgeous popcorn is packaged in is the reason why we don't order more often.”

Helpful Report

Posted 4 months ago

$Read Joe & Seph\'s Reviews$

Hi Amanda, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. We respect your feedback on suggesting us in using recyclable packaging. J&S 🍿🎩

Posted 4 months ago

“Lovely products, well described on the website which is easy to navigate. Prompt delivery with good communication throughout. Securely and sustainably packaged. Would recommend.”

Helpful Report

Posted 4 months ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 4 months ago

“Good products and shopping experience. The only down-side was the shipping charge.”

Helpful Report

Posted 4 months ago

$Read Joe & Seph\'s Reviews$

Hi Russ, Thank you so much for taking the time to leave us a review. We’re thrilled that you love our popcorn. We will take note of the shipping cost. Thank you. J&S 🍿🎩

Posted 4 months ago

“Loved my recent order, in particular the cheese flavoured popcorn! Only one minor disappointment (out of six bags!) the truffle flavoured popcorn smelled great, but lacked any real flavour of truffle. Otherwise a happy customer!”

Helpful Report

Posted 4 months ago

$Read Joe & Seph\'s Reviews$

Hi Ian, Thank you very much for leaving us a review! We appreciate your feedback and do not hesitate to contact us in case you want us to address anything further: support@joeandsephspopcorn.freshdesk.com. J&S 🍿🎩

Posted 4 months ago

“Overall pretty good we had one problem with the salted caramel and that was the number of hard colonels in the pack and the salt seem to be concentrated onto three or four pieces of popcorn.”

Helpful Report

Posted 5 months ago

$Read Joe & Seph\'s Reviews$

Hi Darren, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 5 months ago

“Sent out the items reasonably quickly”

Helpful Report

Posted 5 months ago

$Read Joe & Seph\'s Reviews$

Hi Mark, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 5 months ago

“Products are excellent, especially the cheesey popcorns and salted caramel sauce which are my favourites. I just wish they would ship out quicker.”

Helpful Report

Posted 6 months ago

$Read Joe & Seph\'s Reviews$

Hi Ros, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 6 months ago

“Good selection and good value”

Helpful Report

Posted 6 months ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 6 months ago

“Delicious but a real treat as pricy to buy”

Helpful Report

Posted 6 months ago

$Read Joe & Seph\'s Reviews$

Hi Patricia, Thank you very much for your feedback. The price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating. We hope this helps to explains the price point. On the other note, we appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 6 months ago

“The perfect Christmas treat or for a film night in”

Helpful Report

Posted 7 months ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 6 months ago

“My order is for a Christmas present so I can't review the cheesy popcorn but I'm sure it's delicious. I had to knock a star off because it disappointingly didn't come in discreet packaging as I requested.”

Helpful Report

Posted 7 months ago

$Read Joe & Seph\'s Reviews$

Hi Mrs Carol, Thank you for your feedback. We apologise for any inconvenience caused if it didn't come in discreet packaging per your request. Don't hesitate to contact support@joeandsephspopcorn.freshdesk.com and quote your order number so our customer care team can look into this. J&S 🍿🎩

Posted 7 months ago

“I like Joe & Sephs popcorn, really tasty if a bit expensive.”

Helpful Report

Posted 7 months ago

$Read Joe & Seph\'s Reviews$

Hi David, Thank you very much for your feedback. The price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating. We hope this helps to explains the price point. J&S 🍿🎩

Posted 7 months ago

Joe & Seph's is rated 4.6 based on 5,834 reviews