Name: Joe & Seph's
Address: 3 Willen Field Road, LONDON, London Borough of Brent
Rating: 4.58

“Very nice popcorn most flavours okay but the cheese one not nice”

Posted 1 month ago

$Read Joe & Seph\'s Reviews$

Hi Mrs. Stephanie, Thank you for your feedback! We’re sorry to hear the cheese flavour wasn’t to your liking, but we’re glad you enjoyed the other flavours. We really appreciate you trying our popcorn and hope your next order has even more favourites! 🍿💛 J&S

Posted 4 weeks ago

“Tasted very good, they only criticism I thought I was you give the impression the slab is shaped like a Christmas tree but it is only the shape of the packaging . Plus as it was a Christmas present for my son who lives with us the item was in a box with popcorn and Joe and sephs plain to see if my sob had answered the door to the postman he would of seen what it was. Surely the packaging could of been covered especially at Christmas.”

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Posted 1 month ago

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Hi Melvin, Thank you so much for your feedback! We’re glad to hear you enjoyed the taste of the slab. We really appreciate your comments about the packaging and presentation — we’ll take this on board as we continue to improve, especially for gifts during the festive season. Your input helps us make our treats even better, and we truly value you taking the time to share your experience. 🎄🍿✨ J&S

Posted 1 month ago

“Found some of the popcorn soggy and soft, especially the old burgundy packaging ones. Dissapointed”

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Posted 1 month ago

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Hi Lynn, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 1 month ago

“First time buyer. Quick delivery of the popcorn. Good range of flavours. Extremely disappointed in the advent calendar purchased.”

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Posted 2 months ago

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Hi, Apologies for the inconvenience. We want to make things right for you and resolve your concern. Please contact support@joeandsephspopcorn.freshdesk.com. Again, we are sorry for the inconvenience caused. J&S 🍿🎩

Posted 2 months ago

“I bought x 4 via Groupon, only to find I had to pay x 4 lots of postage in order for you to send x 4 packages to the same address. I bought them as Christmas gifts to find that one of the items in each of the packages has a Best Before date of 31th Dec 2025 :(”

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Posted 4 months ago

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Hi Pam, We’re really sorry to hear that one of the items in each of the packages has an early Best Before Date. Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 4 months ago

“Popcorn was rather dry. Not as good as the popcorn I had before.”

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Posted 8 months ago

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Hi John, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 8 months ago

“Bought the snack pack bundle and knew I would have a variety of flavours. Unfortunately 80% of the 10 packets were cheese flavour of some variation. A little disappointed.”

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Posted 10 months ago

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Hi Maria, We understand that you are looking for variety of flavours. Did you know that we have over 100 different popcorn flavours? We’re confident that we can help you find a flavour you will love! You can send your suggested bundles or flavours to our customer care team at support@joeandsephspopcorn.freshdesk.com for future bundles we will offer. J&S 🍿🎩

Posted 10 months ago

“The bags were rather small, Joe and Seph's used to do sharing bags sizes for reasonable money, however, these were not those. I was very disappointed. Please bring back the bigger bags. Despite this, the flavours, of this popcorn have always been great and still remain so.”

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Posted 10 months ago

$Read Joe & Seph\'s Reviews$

Hi Penny, Thank you for your feedback. We always try to ensure that our products reach customers in the best possible condition and this requires a certain amount of packaging. We will take note of this feedback of yours. You can also let us know if there are still issues you want to be addressed by contacting our support: support@joeandsephspopcorn.freshdesk.com J&S 🍿🎩

Posted 10 months ago

“The product was tasty, although I felt it was very much overpriced on both the product and the postage. It took 7 days to arrive, so I’m unsure why postage was so high. It was only 48hour tracked and very light. Communication was good, nice style and tracking details provided. Overall verdict: delicious but wouldn’t buy again unless 50-60% cheaper.”

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Posted 11 months ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you very much for your feedback. The price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating. We hope this helps to explains the price point. J&S 🍿🎩

Posted 11 months ago

“I ordered early December. I know it's a busy time, but it's not unexpected. My order took too long to arrive so missed the event that I wanted it for. However, the treats were tasty. Just remember to order very very early.”

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Posted 1 year ago

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Hi Deborah, We’re so sorry that your popcorn didn’t arrive on time. We do our best to dispatch all orders promptly but once your order leaves our warehouse, unfortunately, we don’t have control over how quickly our couriers and delivery partners get this to you. Nonetheless, we're glad that you enjoyed the popcorn. J&S 🍿🎩

Posted 1 year ago

“Delicious products though the price is too expensive for the average Joe!”

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Posted 1 year ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you very much for your feedback. The price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating. We hope this helps to explains the price point. J&S 🍿🎩

Posted 1 year ago

“We used the chocolate fountain for the first time today. We put in the 600g chocolate as per the box instructions, a bit at a time and let it melt fully before turning on the motor. The chocolate didn't drip very freely at all and it didn't seem to be enough to create a continuous flow. At one point before we had even tried putting in the first item, the top stand become loose (I don't know why as no one was near it at that point) and then the machine span chocolate over hte entire kitchen and those nearest to it. Not very impressed.”

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Posted 1 year ago

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Hi, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com, quote your order number and our customer care team will make this right for you. J&S 🍿🎩

Posted 1 year ago

“Ordered late in December but received some replacements which were not similar. A bit disappointed even though the replacements looked nice they did not have the Christmas theme. If items are not in stock do not advertise them.”

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Posted 1 year ago

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Hi R.W, We’re so sorry to hear this. Your feedback is well noted. If you still need further assistance, do not hesitate to contact support@joeandsephspopcorn.freshdesk.com and our customer care team will always help you. J&S 🍿🎩

Posted 1 year ago

“I really like this Company however my last 2 deliveries which were gifts were substituted and the delivery is way too long. Sadly I didn't see the change on my last delivery to chocolate orange so neither people like this so it will end up in the bin. I think next time I will just go back to Selfridges as I dont have the stress of delayed deliveries etc. Sorry.”

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Posted 1 year ago

$Read Joe & Seph\'s Reviews$

Hi, We’re so sorry that your popcorn didn’t arrive on time. We do our best to dispatch all orders promptly but once your order leaves our warehouse, we don’t have control over how quickly our couriers and delivery partners get this to you. You may contact support@joeandsephspopcorn.freshdesk.com and quote your order number so our customer care team can look into this for you. J&S 🍿🎩

Posted 1 year ago

“A little too sweet for me”

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Posted 1 year ago

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Hi Laura, Thank you for your feedback. Did you know that we have over 100+ different popcorn flavours? We’re confident that we can help you find a flavour you will love! Please get in touch with our customer care team who can help with this: support@joeandsephspopcorn.freshdesk.com. J&S 🍿🎩

Posted 1 year ago

“Honestly quite a lot of it all just tastes like caramel which is disappointing it was very expensive. It’s absolutely edible just not as good as I had hoped.”

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Posted 1 year ago

$Read Joe & Seph\'s Reviews$

Hi Gina, We’re really sorry that our popcorn was not to your liking! Did you know that we have over 100+ different popcorn flavours? We’re confident that we can help you find a flavour you will love! Please get in touch with our customer care team who can help with this: support@joeandsephspopcorn.freshdesk.com. The price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating. We hope this helps to explains the price point. J&S 🍿🎩

Posted 1 year ago

“The popcorn is gorgeous unfortunately I was given a code that didnt work I did email them I got a reply to say they forgot to make it live but I had already made a purchase by then.”

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Posted 1 year ago

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Hi Teresa, We apologise for the inconvenience caused. Is it okay if we ask you to respond to your previous email with us? Please inform our customer support via email that you already made the purchase. I believe they tried to make the code live but since you already placed the order, it's no longer ok for you to grab the chance to get the discount expected. For sure, if you will inform the support, they will make things right for you and resolve your concern as best as possible. Thanks J&S 🍿🎩

Posted 1 year ago

“Very small and cheap cardboard packaging. Advent calendar so can’t comment on content although not expecting much as 24 packets will be tiny!! Paid £28 through HSBC “special 20% discount” so very very dissatisfied as could have got for £22 from Ocado !!”

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Posted 1 year ago

$Read Joe & Seph\'s Reviews$

Hi Natasha, Thank you very much for your feedback. The price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating. We hope this helps to explains the price point. You can also contact our customer support team on support@joeandsephspopcorn.freshdesk.com in case you need anything else. J&S 🍿🎩

Posted 1 year ago

“Disappointed with this order. The flavours were hardly discernable apart from the salted caramel, which was too salt, and the kernels had not all beem popped. A great risk to one's teeth and not pleasant to keep removing items from your mouth. Not up to usual standard”

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Posted 1 year ago

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Hi Sheila, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 1 year ago

“Purchased large bags (boxed) of assorted. and cheese (also bored) which were delivered approx 3 weeks ago, purchased via QVC. Assorted being kept for Christmas but cheese as my treat to me. Bought previously and very happy but the amount of 'husks' which are in your mouth is really unpleasant and does not make it enjoyable as they are impossible to chew and have to removed from your mouth. This doesn't occur with each piece but is of sufficient unpleasantness to be off-putting. So sorry about this comment. Mrs P Matthews. 26.09.24”

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Posted 1 year ago

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Hi Pauline, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Joe & Seph's Reviews