Joe & Seph's Reviews

Name: Joe & Seph's
Address: 3 Willen Field Road, LONDON, London Borough of Brent
Rating: 4.57

4.6 Rating 5,834 Reviews

88 %

of reviewers recommend Joe & Seph's

4.6

Based on 5,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Joe & Seph's 5 star review on 15th May 2025

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Packaging excellent fast delivery. obviously we have not opened yet but I am sure it won't disappoint my Grand daughter will love it something different.”

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Posted 7 months ago

$Read Joe & Seph\'s Reviews$

Hi Jill, Thank you very much for leaving us a review! We appreciate it. Looking forward to your wonderful feedback once you've opened the product and tried it. J&S 🍿🎩

Posted 7 months ago

“I bought a savoury & sweet selection for Christmas gifts, putting a caramel & belgium chocolate aside. Lovely flavour but would only buy as a treat due to value vs weight.”

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Posted 8 months ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you very much for leaving us a review! We appreciate your feedback. The price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating. We hope this helps to explains the price point. J&S 🍿🎩

Posted 8 months ago

“Unfortunately I still haven't received it due to UPS customs clearance. Because of the shipping address, they thought I was ordering as a company, they didn't notify me, but sent it to a non-functional email address without any chance of my asking and changing it and waiting for the import order, luckily I had someone in my circle of friends who is more experienced in this matter and came to my rescue, the package is supposedly on its way somewhere and I am still waiting for the goodies with great curiosity. I phoned them two times (they are very difficult to reach in general, the website and emails are not helpful) to get the process straight and they were not helpful at all to get me the package as soon as possible. And I swear I wasn't grumpy. :D Approximately when can the expiry date be? Sorry for the 4 stars, when it arrives I will definitely review the product as I can see You are doing a good job and I am really rooting for your continued success.”

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Posted 8 months ago

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Hi Polák, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. Unfortunately, we don’t have control over how quickly our couriers and delivery partners get this to you. We can assure you that once you update us on the previous conversation you had with us via email, our support team will address this matter as soon as possible. Do not hesitate to chase this occasionally until you get your order. We have best before date of products from the date of production. We make sure that it has enough time frame to consume. Hopefully, you'll get the order soon. Looking forward to hearing from you and help you resolve your concern. J&S 🍿🎩

Posted 8 months ago

“I have given 4stars as I have not tried the products myself., they are Christmas gifts. The popcorn is for my son-in-law who raves about the apple and cinnamon flavor and the chocolate fountain for my grandson. Do I need to use oil with the chocolate fountain and can any chocolate be used please? All in all the parcel arrived within a few days of ordering and I know they will be excited when they open them on Christmas morning.”

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Posted 8 months ago

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Hi Glenys, Thank you very much for leaving us a review! Looking forward to your wonderful feedback once you've opened the product and tried it. Regarding your question, please check the manual here: https://www.joeandsephs.co.uk/downloads/Chocolate_Caramel_Fountain_User_Manual.pdf It should provide you with a guide to ingredients, hints, and tips. J&S 🍿🎩

Posted 8 months ago

“excellent , quality product, don't think there is anything like it in the states”

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Posted 8 months ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you! J&S 🍿🎩

Posted 8 months ago

“Always tasty, arrived promptly.”

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Posted 8 months ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 8 months ago

“All products were as stated, flavour as stated.all tasted great”

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Posted 9 months ago

$Read Joe & Seph\'s Reviews$

Hi Lornette, Thank you so much for taking the time to leave us a review. We’re thrilled that you love our popcorn. Reviews like this make our day! J&S 🍿🎩

Posted 9 months ago

“Lovely popcorn, but the flavours were not for me. Personal preference I prefer the more savoury flavours.”

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Posted 9 months ago

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Hi Chris, Thank you for your feedback. It is definitely one of our more unusual flavours. Did you know that we have over 100 different popcorn flavours? We’re confident that we can help you find a flavour you will love! Please get in touch with our customer care team who can help with this: support@joeandsephspopcorn.freshdesk.com. J&S 🍿🎩

Posted 9 months ago

“Ordered the cheese selection which was good loved the camabert and the cheddar cheese”

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Posted 9 months ago

$Read Joe & Seph\'s Reviews$

Hi Suzanne, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 9 months ago

“I enjoyed all the flavours in this collection except the coffee and walnut flavoured one.It could just be my taste buds but it wasn't as enjoyable as all the other flavours I go completely mad over and certainly won't put me off buying this favourite brand of popcorn.”

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Posted 9 months ago

$Read Joe & Seph\'s Reviews$

Hi Sandra, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 9 months ago

“Absolutely delicious, will certainly can't wait for more.”

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Posted 9 months ago

$Read Joe & Seph\'s Reviews$

Hi S, Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you! J&S 🍿🎩

Posted 9 months ago

“As you know I purchase a lot from Joe and Sephs but I was a bit disappointed with my last purchase too many hard kernels in each pack never had this problem before an odd one maybe but to be honest at least about 8 or 9 in each so that's my issue but hopefully if others have had a problem it will be resolved as I really enjoyed them before hope to purchase again soon regards Liz Murray”

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Posted 9 months ago

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Hi Liz, Thank you for letting us know. It certainly doesn’t sound like the normal Joe & Seph’s experience! If in any case you experience again the same issue, kindly contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you. J&S 🍿🎩

Posted 9 months ago

“I probably should have given you 5 stars but I didn't like the poppy seeds in one packet. Kept getting stuck in my teeth. ( but I am rather old)”

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Posted 9 months ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you very much for leaving us a review! We appreciate your feedback. J&S 🍿🎩

Posted 9 months ago

“Very tasty popcorns. Different flavours made them more interesting”

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Posted 9 months ago

$Read Joe & Seph\'s Reviews$

Hi Sandra, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 9 months ago

“Great popcorn machine! The only drawback was the lack of ease getting a VAT receipt, which we need as we're purchasing for our business.”

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Posted 9 months ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 9 months ago

“Love the salted caramel and double salted caramel. Very prompt response and delivery. Disappointed to have to eat popcorn very carefully. At least one piece in each bag so far has had a centre which is like rock and could damage teeth. I know that’s a very, very small amount but it removes the carefree spontaneity of eating the popcorn. I have never noticed this in the past when I’ve bought through QVC. I will give it another chance after I have got through my present stock and hope this has been a temporary blip.”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that you loved the salted caramel and double salted caramel. We are sorry to hear that there was a piece in each bag that has hard popcorn and we definitely understand that spontaneity is important. Rest assured we will deliver the best quality popcorn and in any case you want to raise any concern or issue that you think we need to check further, do not hesitate to let us know. You can email us at support@joeandsephspopcorn.freshdesk.com and we will assist you any time. J&S 🍿🎩

Posted 2 years ago

“Tastes are generally pretty nice. Packaging seems a little ott but the product just about justifies it.”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi Mat, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 2 years ago

“Thanks for the email but I’m yet to receive the item ,I got an email stating it was dispatched on the 27th but nothing as of yet .”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi Latoya, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“I haven't received my order yet but it is possibly down to Royal mail strikes so l will wait a while😊”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi Diane, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“I ordered the Halloween Bundle I loved the Salted Caramel, went down very well, and would be my main purchase. The Pumpkin spice was nice, too much Cinnamon for our taste The Caramel and White Chocolate was nice, only as a treat”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi Juweriyah, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. J&S 🍿🎩

Posted 2 years ago

Joe & Seph's is rated 4.6 based on 5,834 reviews