Joe & Seph's Reviews

Name: Joe & Seph's
Address: 3 Willen Field Road, LONDON, London Borough of Brent
Rating: 4.58

4.6 Rating 6,096 Reviews

89 %

of reviewers recommend Joe & Seph's

4.6

Based on 6,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

$Read Joe & Seph\'s Reviews$

Joe & Seph's 5 star review on 2nd September 2025

161

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a 16 pack different flavoured popcorn but unfortunately a lot more alcoholic flavoured packets were and 5 packets of same alcoholic flavours. It would have been helpful if it mentioned what flavours were in the package which wasn’t the case. We don’t drink alcohol so we had to bin half of them.”

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Posted 3 weeks ago

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Hi Ram! Thank you for taking the time to share your feedback. We’re really sorry to hear that the flavour mix wasn’t what you expected .We completely understand how disappointing that must have been, especially if you don’t drink alcohol. Your comments are very helpful, and we’ll be sure to pass them on to the team as we continue to review how flavour information is displayed on our selection packs. Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S

Posted 3 weeks ago

“Stuff missing”

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Posted 1 month ago

$Read Joe & Seph\'s Reviews$

Hi, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 1 month ago

“Bought the advent calendar. Absolutely dreadful. Every packet is stale a chewy. Their popcorn is normally good, but the mini bags in the calendars are terrible. Avoid.”

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Posted 2 months ago

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Hi Tom, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 2 months ago

“Order confirmed but never sent and i had two orders so maybe something got confused I will not be ordering again waste of my time”

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Posted 2 months ago

$Read Joe & Seph\'s Reviews$

Hi Daniel, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 months ago

“I searched the Internet for J&S Black Friday deals and they had sets of mini popcorn bar pouches. I bought 2 and they sent me some popcorn bars instead. Turns out this offer was from 2020 but they were still advertising these products and accepting money for them. Instead of informing me they do not have the pouches & asking me what I wanted to do, they just substituted the items. I then had to return the items for a refund. Waste of time and unnecessary hassle.”

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Posted 2 months ago

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Hi, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com, quote your order number and attach photos and our customer care team will make this right for you. J&S 🍿🎩

Posted 2 months ago

“Products are good but why do you have your name printed on the label. This is no good for a Christmas gift with someone you live with. Not impressed”

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Posted 2 months ago

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Hi, Apologies for the inconvenience. We want to make things right for you and resolve your concern. Please contact support@joeandsephspopcorn.freshdesk.com. Again, we are sorry for the inconvenience caused. J&S 🍿🎩

Posted 2 months ago

“I bought a small bag of raspberry & white chocolate popcorn. I loved it so much I ordered 2 larger bags. However the size I ordered wasn’t available so I was sent a larger bag which more than covered my order. Unfortunately there wasn’t any white chocolate on the popcorn. So very disappointed & wont be ordering again”

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Posted 8 months ago

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Hi Helen, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 8 months ago

“We have never tried this brand before so we bought a few items. We bought 6 bags of popcorn, 2 slabs of popcorn, a flapjack and 3 sauces. The only popcorn which one of us liked was the Banoffee and everything else, apart from the sauces which have not been tried yet ended up in the bin. I think it's expensive and I think it's only average as I've certainly had better. We were very disappointed, especially considering most of the items were binned. We wouldn't buy again and we wouldn't recommend them. I might as well have thrown the money down the toilet.”

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Posted 8 months ago

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Hi Donna, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 8 months ago

“Takes an absolute age to deliver. Very costly for what it is and packets very small. Wbiste is poor if you have vouchers and kept glitching.”

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Posted 1 year ago

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Hi Rachel, We’re so sorry that your popcorn didn’t arrive on time. We do our best to dispatch all orders promptly but once your order leaves our warehouse, unfortunately, we don’t have control over how quickly our couriers and delivery partners get this to you. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number so our customer care team can look into this for you. J&S 🍿🎩

Posted 1 year ago

“Delicious I have no other words”

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Posted 1 year ago

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Hi Phoebe, Thank you very much for leaving us a review! We appreciate your feedback and are delighted that we hit the mark for you. However, may we kindly clarify the 1 star-rating? Is there any concern you want us to help you with? Let us know. J&S 🍿🎩

Posted 1 year ago

“Haven't received delivery so can't try products. Tried emailing with no response as yet.”

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Posted 1 year ago

$Read Joe & Seph\'s Reviews$

Hi, We’re so sorry that your popcorn didn’t arrive on time. We do our best to dispatch all orders promptly but once your order leaves our warehouse, unfortunately, we don’t have control over how quickly our couriers and delivery partners get this to you. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number so our customer care team can look into this for you. We apologise for the inconvenience if no one responded to you yet. Our customer support team is dong their best to respond to all queries within 24-48 hours. J&S 🍿🎩

Posted 1 year ago

“Very disappointed. Quite a lot of corn in bits at bottom of bags including unpopped corn. Not a fan of most of flavours too. Will definitely not be buying again.”

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Posted 1 year ago

$Read Joe & Seph\'s Reviews$

Hi Colin, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 1 year ago

“I have not received my order. Please advise”

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Posted 1 year ago

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Hi Julie, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 1 year ago

“Very disappointed with cheese selection- very hard kernels in the vast majority of pieces. Had the sweet Christmas selection last year and they were wonderful. Also disappointed they were not in the display box as demonstrated on QVC. A tale of 2 selections, such a shame.”

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Posted 1 year ago

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Hi H, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact our customer care team who can help with this: support@joeandsephspopcorn.freshdesk.com J&S 🍿🎩

Posted 1 year ago

“Cannot review product as it was never received. Ryal Mail tracker showed it as being sent to them but still not received by them nine days later. I contacted QVC and cancelled”

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Posted 1 year ago

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Hi Audrie, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote the order details and our customer care team will investigate this for you or at least make it up to you. J&S 🍿🎩

Posted 1 year ago

“Didn't like the flavour very much and they weren't crunchy - fairly soft as though they were stale!”

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Posted 1 year ago

$Read Joe & Seph\'s Reviews$

Hi Linda, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 1 year ago

“Very dissapointed. Never arrived!! Ordered with qvc. Did get money refunded.”

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Posted 1 year ago

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Hi Pauline, We’re so sorry to hear this. Please contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will help you if further assistance is needed. J&S 🍿🎩

Posted 1 year ago

“I wasvery disappointed with the texture it was. Sort of dry soggy flavours were not too bad but I wouldn't buy or recommend them shame because I was so pleased with the idea of having savoury popcorn”

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Posted 1 year ago

$Read Joe & Seph\'s Reviews$

Hi Christine, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 1 year ago

“I ordered this popcorn and it was not good. I found the popcorn was in small hard pieces … the coffee and walnut flavour was inedible and binned. Eaton mess, shortbread and other flavours were very artificial. I would not purchase again.”

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Posted 1 year ago

$Read Joe & Seph\'s Reviews$

Hi, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 1 year ago

“At first I thought it was a great idea but after sampling the pack that we got I was not impressed. Maybe it’s just popcorn in general that has been flavoured and packaged. It just has a stale texture to it and is not enjoyable regardless of the flavour that is added”

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Posted 1 year ago

$Read Joe & Seph\'s Reviews$

Hi Scott, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 1 year ago

Joe & Seph's is rated 4.6 based on 6,096 reviews