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Joe & Seph's Reviews

4.6 Rating 5,834 Reviews
88 %
of reviewers recommend Joe & Seph's
4.6
Based on 5,834 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 80%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Joe & Seph\'s Reviews
Anonymous
Anonymous  // 01/01/2019
Not yet received my order which is disappointing as it was for halloween
Helpful Report
Posted 2 years ago
Hi Nicola, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩
Posted 2 years ago
I've not received my order yet
Helpful Report
Posted 2 years ago
Hi, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩
Posted 2 years ago
I am still waiting on my delivery
Helpful Report
Posted 2 years ago
Hi Louise, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩
Posted 2 years ago
Still waiting on parcel to come
Helpful Report
Posted 2 years ago
Hi Caron, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩
Posted 2 years ago
I did not recieve the items
Helpful Report
Posted 2 years ago
Hi Sara, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩
Posted 2 years ago
Packet was half empty but was very tasty
Helpful Report
Posted 2 years ago
Hi Ozan, We’re so sorry to hear that you received the pack half empty. It sounds like we’ve made a mistake. Please could you contact support@joeandsephspopcorn.freshdesk.com, quote your order number and attach photos and our customer care team will make this right for you. J&S 🍿🎩
Posted 2 years ago
When I get my order I'll let you know, been over a week so far.
Helpful Report
Posted 2 years ago
Hi Ian, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩
Posted 2 years ago
Haven’t received them yet
Helpful Report
Posted 2 years ago
Hi Sharon, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩
Posted 2 years ago
Not received yet
Helpful Report
Posted 2 years ago
Hi Julie, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩
Posted 2 years ago
Disappointed with my bundle. The pumpkin packet was half empty.
Helpful Report
Posted 2 years ago
Hi Patricia, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com, quote your order number and attach photos and our customer care team will make this right for you. J&S 🍿🎩
Posted 2 years ago
I loved the Caramel and White Chocolate but the spiced Pumpkin was just wrong- sorry, but all I could taste was Cinnamon, which I don't like. (The pumpkin flavour was part of an offer and I didn't realise it had Cinnamon in.)
Helpful Report
Posted 2 years ago
Hi, Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you! J&S 🍿🎩
Posted 2 years ago
I haven’t received my order yet
Helpful Report
Posted 2 years ago
Hi Glenn, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩
Posted 2 years ago
I haven’t receive my orders yet
Helpful Report
Posted 2 years ago
Hi, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩
Posted 2 years ago
Package hasn't arrived yet..
Helpful Report
Posted 2 years ago
Hi William, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩
Posted 2 years ago
Nice popcorn. Also ordered the chocolate bites but they came melted into a solid block due to the heat so can’t really give an opinion on these.
Helpful Report
Posted 2 years ago
Hi N Donnelly, We’re so sorry that our popcorn didn’t arrive in perfect condition. Due to the heatwave here in the UK, we had to temporarily pause dispatching orders to avoid our products melting. Even though we took these extreme steps, our products can still be affected by heat during transit, which is unfortunately outside of our control. Please get in touch with our customer care team for more help on this matter: joe@joeandsephs.com. J&S 🍿🎩
Posted 2 years ago
Arrived totally melted because of the heat 🥲gutted!
Helpful Report
Posted 2 years ago
One bag had a tiny air hole in so the popcorn was stale 😞 Not great
Helpful Report
Posted 2 years ago
Got my delievery all melted due to heat
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Posted 2 years ago
Nice but too light/expensive
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Posted 3 years ago
I loved the chocolate popcorn bites, absolutely delicious however really disliked the mince pie popcorn. So overall 3 stars.
Helpful Report
Posted 3 years ago
Joe & Seph's is rated 4.6 based on 5,834 reviews