Joe & Seph's Reviews

Name: Joe & Seph's
Address: 3 Willen Field Road, LONDON, London Borough of Brent
Rating: 4.58

4.6 Rating 6,107 Reviews

89 %

of reviewers recommend Joe & Seph's

4.6

Based on 6,107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

$Read Joe & Seph\'s Reviews$

Joe & Seph's 5 star review on 2nd September 2025

161

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter gave me the advent calendar, I would never tell her this but I think it would be helpful for you to know, it was very stale and every flavor I tried pretty much tasted like all the others. I tried to find a date on the box somewhere, it tasted like it could have been from years past, but no luck. I’m not blaming anyone or judging your brand harshly, I just know that customer feedback can be very helpful. If it helps I’m pretty sure she bought it at a World Market here in Panama City Beach Florida.”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 3 years ago

“I can't write a review as the order was never received”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi Maxine, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 3 years ago

“I would love to say I enjoyed the popcorn but it never arrived. Supposedly it was delivered to my home but I have never been able to try it. I just hope whoever has had my popcorn enjoyed it.”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi James, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 3 years ago

“I have ordered from you on many an occasion and love your popcorn. I have to say in comparison this advent calender is very hard and stale. Not your usual standard and not as good as the one last year. Very disappointing. Sorry guys.”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi Mrs Karen, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 3 years ago

“My order never arrived :( its been 2 months”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi Jaxx, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 3 years ago

“Having just received my, badly named, festive popcorn slab , ( I use the term slab loosely) I can only say, WOW, what an utter disappointment. £12 for 1/4 of a bag of popcorn, drizzled, sparingly, in chocolate. And all broken in bits, so not a “slab” at all!!Definitely not worth the money. I expected a proper slab of chocolate with popcorn on it. Absolutely won’t be buying it again,. What a shame that such a poor, overpriced product comes from, what I know to be a great company with an amazing product”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi Marlyn, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com, quote your order number and attach photos and our customer care team will make this right for you. J&S 🍿🎩

Posted 3 years ago

“Have been looking forward to opening my popcorn advent calendar only to be so disappointed as I opened no 1 nothing no popcorn inside absolutely nothing so so disappointed”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi Elizabeth, We’re so sorry to hear this. It sounds like we’ve made a mistake. Please could you contact support@joeandsephspopcorn.freshdesk.com, quote your order number and our customer care team will make this right for you. J&S 🍿🎩

Posted 3 years ago

“I didn’t receive my order …”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi Kirstie, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 3 years ago

“Lovely popcorn, awful customer service. I had an email saying my order had been dispatched, then had an email from the delivery company saying a set date it was coming I booked off work to be in as anytime that day it could come, however I then had another email from Joe seph to say my order had been dispatched(same ref number) Called them to find out what was going on, the lady was so rude 'oh what do you want me to do, you will just have to wait in won't you', really???? Is this your customer service, if so I will take my custom else where, so rude. Now I don't know when my order is coming, and nither does Joe sephs , People do have to work I can't keep staying in waiting as you send incorrect emails when my order has been dispatched.”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi, We’re so sorry for the experience and sorry that your popcorn didn’t arrive on time. We do our best to dispatch all orders promptly but once your order leaves our warehouse, we have no control over how quickly our couriers and delivery partners get this to you. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number so our customer care team can look into this for you. J&S 🍿🎩

Posted 3 years ago

“The bundle never arrived so difficult to write a review of the product but I was charged the postage”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi Gail, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 3 years ago

“I never recieved my order!”

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Posted 3 years ago

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Hi Menna, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 3 years ago

“Hi Very unhelpful Got a packet of popcorn hardly anything inside & did not do anything to help in regards to it Definitely not coming back”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi Amina, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 3 years ago

“Still waiting for item to arrive seems it was a waste of money ordering.”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi Mrs B, We’re so sorry that your popcorn didn’t arrive on time. We do our best to dispatch all orders promptly but once your order leaves our warehouse, we have no control over how quickly our couriers and delivery partners get this to you. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number so our customer care team can look into this for you. J&S 🍿🎩

Posted 3 years ago

“I’ve never received the items”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi Martina, We’re so sorry that your popcorn didn’t arrive on time. We do our best to dispatch all orders promptly but once your order leaves our warehouse, we have no control over how quickly our couriers and delivery partners get this to you. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number so our customer care team can look into this for you. J&S 🍿🎩

Posted 3 years ago

“Never received this order. Never had a problem before.”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi Michelle, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 3 years ago

“was really excited to receive halloween bundle but it never turned up”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi Zoe, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 3 years ago

“I never received my parcel. Could this please be looked into. Ordered 25th October and never received”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi Sarah, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 3 years ago

“Never received my order and had no reply from email”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi Emma, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. The email I provided should work and you should receive a response. J&S 🍿🎩

Posted 3 years ago

“Ref order 872027 21Oct 2022 has still not been delivered”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi Stephen, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 3 years ago

“Never received the order”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi J, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 3 years ago

Joe & Seph's is rated 4.6 based on 6,107 reviews