Name: Joe & Seph's
Address: 3 Willen Field Road, LONDON, London Borough of Brent
Rating: 4.58

“Could not tast the other flavors everything just tasted of carmel. Plus there was unpoped corn., would not buy again”

Posted 1 year ago

$Read Joe & Seph\'s Reviews$

Hi, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 1 year ago

“Expensive snack”

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Posted 1 year ago

$Read Joe & Seph\'s Reviews$

Hi Susan, Thank you very much for your feedback. The price of our products reflects the quality of the ingredients and the process we use to make them. All our popcorn is made by hand using the finest quality, all natural ingredients. We take care to source premium ingredients, including extra-large mushroom corn kernels because we believe that they produce the best-tasting popcorn. Our popcorn is then coated by hand to guarantee a thick, even coating. We hope this helps to explains the price point. J&S 🍿🎩

Posted 1 year ago

“Stop emailing me when I never sighned up”

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Posted 1 year ago

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Hi Nicola, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and provide your email address where you are receiving the email from us so they can opt out your email. J&S 🍿🎩

Posted 1 year ago

“Everything went wrong. What do you want me to start with? Your popcorn machine- a desaster popping corn allover my kitchen. That wouldn't be a problem, but the product it made was soft and stale, with a horrible taste. I returned the machine, paid p&p £12.75 on top and it took me nearly 2 months to recover my money. Your answers to my phone calls and emails were standard, exactly like here on reviews: will follow up with care team. I ordered the popcorn you highly recommended too. Fancy names, no taste, stale and unedible. Like something you forgot in the cupboard for months. I didn't bother to send them back, knowing how hard it is the refund process: around 6-7 weeks! Well, I gave you a try. Didn't work well. I hope I'll never hear about you ever again.”

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Posted 1 year ago

$Read Joe & Seph\'s Reviews$

Hi Angela, Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the inconvenience you experienced. We understand your frustration and regret that our product and service did not meet your expectations. Please know that your feedback is taken seriously, and we strive to improve our products and services continuously. We have reviewed your case and are pleased to confirm that we have taken steps to address the issues you faced to prevent similar situations. We regret that this experience has caused you to lose trust in our company. While we may not be able to change your recent experience, we hope you will consider giving us another opportunity. If you have any further questions or need additional assistance, please do not hesitate to contact us. Thank you for your understanding. J&S 🍿🎩

Posted 1 year ago

“Sorry, but not for us. We found them very sweet, anyone with a really sweet tooth will like them I am sure, Bought tins and boxs and no one at them. Didn't realise how sweet they would be perhaps it would have been best to try just one set. Popular with many others though and we can't all like the same taste.”

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Posted 2 years ago

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Hi Richard, We’re sorry that our popcorn was not to your liking! You might have purchased one of our more unusual flavours. Did you know that we have over 90 different popcorn flavours? We’re confident we can help you find a flavour you will love! Please contact our customer care team who can help with this: support@joeandsephspopcorn.freshdesk.com. J&S 🍿🎩

Posted 2 years ago

“we were given the mini gourmet popcorn bars coconut and peanut.which is a flavour that we both enjoy.Unfortunately these are terrible .very dry stale taste..Had to throw them out.So very disappointed as this is the first product we have had of your ranges.”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 2 years ago

“I purchased this Advent calendar from Harrods at the start of December, it's now the 22nd and Every.Single.Packet has been stale so far. The flavours are good, but the texture is terrible.”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 2 years ago

“"if you don't love this popcorn...i'll eat my hat," it says on the packaging. well, be prepared to eat your hat then. i got the advent calendar box from a supermarket in singapore. the first packet i opened was salted caramel. the taste of the popcorn was ok, but the texture was very soft - like garrett popcorn left in the open for a week. it's completely stale. hope the packets will be better.”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi Jason, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 2 years ago

“I bought the advent calendar for my husband but all the popcorn is too soft, the texture is poor”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi Teresa, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 2 years ago

“Stale popcorn”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 2 years ago

“Purchase on Joe&seph’s, website 20 packets variety popcorn on your site Could not fault it really nice to eat just purchased it on qvc 2boxes of six packets It was terrible hard bits in most of the packets Just can’t understand why this has happened On this occasion very disappointed probably this may be the last time for me”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi Bernard, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 2 years ago

“I am here from Australia and braught Caramel and White Chocolate popcorn when I was in Wales just opened it and it is stale, I am so disappointed as I had heard how yummy it was, I am sorry but I think you need to know thank you maggiecooper888@gmail.com”

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Posted 2 years ago

$Read Joe & Seph\'s Reviews$

Hi Maggie, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 2 years ago

“Dreadful, my delivery of Easter chocolates took ages to arrive, the chocolates were all smashed up, as was the packaging - the box these had been delivered in was in tact, showing these items were knowingly sent in a dreadful damaged state.”

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Posted 2 years ago

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Hi David, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com, quote your order number and attach photos and our customer care team will make this right for you? J&S 🍿🎩

Posted 2 years ago

“Never received my parcel...”

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Posted 2 years ago

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Hi David, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. It is important for us to resolve this so hopefully, we can hear from you. Thank you. J&S 🍿🎩

Posted 2 years ago

“They never came. It’s been a few months now so guessing I’m never going to have them or my money back 😂”

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Posted 2 years ago

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Hi Jessica, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“Hi I am sooooo very disappointed in your lack of customer service. I love your popcorn but I am still waiting for your response from 20th December 2022. I did not receive my order! I have emailed you numerous times, even written a letter but still, no word at all from you, just auto responses. Please can someone respond. Fresh desk will not let me access it to see what the ticket numbers say, so any response through that I cannot see.”

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Posted 2 years ago

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Hi Dawn, We apologise for any inconvenience caused if you are having a problem accessing Freshdesk to see the response made. There was a response on ticket 33056. For the latest email you sent, the new ticket for that is 33089. In this case, we have replied again. We have copied one of our support's email just in case so we can follow up directly with your email. Thank you. J&S 🍿🎩

Posted 2 years ago

“Hi there Firstly, I just wanted to say that I have always been really impressed with your popcorn. Unfortunately this time it is a lack of delivery and lack of response issue. I ordered your popcorn festive slab for Christmas, due to royal mail strikes you sent it by evri instead... I never received it. I emailed you on 21st Dec to report this, no response, I emailed again on 21st Jan, no response other than auto reply. then on 21st Feb I posted you a letter with my details on it, still no rep!y. I was given two ticket numbers in the Dec and Jan auto response but unable to access this freshdesk thing. Very disappointed. Can you help please.”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi, We’re so sorry to hear this. I believe that you have already received a response to your query. Kindly reply to the email sent to you to resolve the concern. Please get in touch with support@joeandsephspopcorn.freshdesk.com and quote your order number; our customer care team will investigate this for you. J&S 🍿🎩

Posted 2 years ago

“Hello I wrote a review about the poor quality of your popcorn in the advent calendar I have sent 2 emails via your website ticket numbers 32200 and yesterday on ticket number 32383 Please check your emails poor customer service Julie Wilson”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi Julie, We’re so sorry to hear this. We do receive a large volume of emails daily and we are trying our best to respond with 24hrs to all queries. Upon checking with the team, they have responded to your ticket inquiry and resolved your concern. Should you have any concerns, you can always reply to the ticket submitted. Thank you and have a nice day ahead. J&S 🍿🎩

Posted 3 years ago

“Brought the advent calendar big mistake, popcorn stale and soft Paid £30.00 popcorn went in the bin seen similar review on here Contacted Joe and Seph’s had no reply to email Poor customer service as well as poor popcorn”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi Julie, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 3 years ago

“I bought the holiday calendar with the different kinds of popcorn. All the popcorn was terribly stale and I had to throw all the bags away. Very disappointed, this calendar was 30.00 at Barnes and Noble.”

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Posted 3 years ago

$Read Joe & Seph\'s Reviews$

Hi Sandy, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Joe & Seph's Reviews