Login
Start Free Trial Are you a business? Click Here

Joe & Seph's Reviews

4.6 Rating 5,834 Reviews
88 %
of reviewers recommend Joe & Seph's
4.6
Based on 5,834 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 80%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Joe & Seph\'s Reviews
Anonymous
Anonymous  // 01/01/2019
I purchased this Advent calendar from Harrods at the start of December, it's now the 22nd and Every.Single.Packet has been stale so far. The flavours are good, but the texture is terrible.
Helpful Report
Posted 1 year ago
Hi, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩
Posted 1 year ago
"if you don't love this popcorn...i'll eat my hat," it says on the packaging. well, be prepared to eat your hat then. i got the advent calendar box from a supermarket in singapore. the first packet i opened was salted caramel. the taste of the popcorn was ok, but the texture was very soft - like garrett popcorn left in the open for a week. it's completely stale. hope the packets will be better.
Helpful Report
Posted 1 year ago
Hi Jason, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩
Posted 1 year ago
I bought the advent calendar for my husband but all the popcorn is too soft, the texture is poor
Helpful Report
Posted 1 year ago
Hi Teresa, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩
Posted 1 year ago
Stale popcorn
Helpful Report
Posted 1 year ago
Hi, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩
Posted 1 year ago
Purchase on Joe&seph’s, website 20 packets variety popcorn on your site Could not fault it really nice to eat just purchased it on qvc 2boxes of six packets It was terrible hard bits in most of the packets Just can’t understand why this has happened On this occasion very disappointed probably this may be the last time for me
Helpful Report
Posted 1 year ago
Hi Bernard, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩
Posted 1 year ago
I am here from Australia and braught Caramel and White Chocolate popcorn when I was in Wales just opened it and it is stale, I am so disappointed as I had heard how yummy it was, I am sorry but I think you need to know thank you maggiecooper888@gmail.com
Helpful Report
Posted 1 year ago
Hi Maggie, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩
Posted 1 year ago
Dreadful, my delivery of Easter chocolates took ages to arrive, the chocolates were all smashed up, as was the packaging - the box these had been delivered in was in tact, showing these items were knowingly sent in a dreadful damaged state.
Helpful Report
Posted 2 years ago
Hi David, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com, quote your order number and attach photos and our customer care team will make this right for you? J&S 🍿🎩
Posted 2 years ago
Never received my parcel...
Helpful Report
Posted 2 years ago
Hi David, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. It is important for us to resolve this so hopefully, we can hear from you. Thank you. J&S 🍿🎩
Posted 2 years ago
They never came. It’s been a few months now so guessing I’m never going to have them or my money back 😂
Helpful Report
Posted 2 years ago
Hi Jessica, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩
Posted 2 years ago
Hi I am sooooo very disappointed in your lack of customer service. I love your popcorn but I am still waiting for your response from 20th December 2022. I did not receive my order! I have emailed you numerous times, even written a letter but still, no word at all from you, just auto responses. Please can someone respond. Fresh desk will not let me access it to see what the ticket numbers say, so any response through that I cannot see.
Helpful Report
Posted 2 years ago
Hi Dawn, We apologise for any inconvenience caused if you are having a problem accessing Freshdesk to see the response made. There was a response on ticket 33056. For the latest email you sent, the new ticket for that is 33089. In this case, we have replied again. We have copied one of our support's email just in case so we can follow up directly with your email. Thank you. J&S 🍿🎩
Posted 2 years ago
Hi there Firstly, I just wanted to say that I have always been really impressed with your popcorn. Unfortunately this time it is a lack of delivery and lack of response issue. I ordered your popcorn festive slab for Christmas, due to royal mail strikes you sent it by evri instead... I never received it. I emailed you on 21st Dec to report this, no response, I emailed again on 21st Jan, no response other than auto reply. then on 21st Feb I posted you a letter with my details on it, still no rep!y. I was given two ticket numbers in the Dec and Jan auto response but unable to access this freshdesk thing. Very disappointed. Can you help please.
Helpful Report
Posted 2 years ago
Hi, We’re so sorry to hear this. I believe that you have already received a response to your query. Kindly reply to the email sent to you to resolve the concern. Please get in touch with support@joeandsephspopcorn.freshdesk.com and quote your order number; our customer care team will investigate this for you. J&S 🍿🎩
Posted 2 years ago
Hello I wrote a review about the poor quality of your popcorn in the advent calendar I have sent 2 emails via your website ticket numbers 32200 and yesterday on ticket number 32383 Please check your emails poor customer service Julie Wilson
Helpful Report
Posted 2 years ago
Hi Julie, We’re so sorry to hear this. We do receive a large volume of emails daily and we are trying our best to respond with 24hrs to all queries. Upon checking with the team, they have responded to your ticket inquiry and resolved your concern. Should you have any concerns, you can always reply to the ticket submitted. Thank you and have a nice day ahead. J&S 🍿🎩
Posted 2 years ago
Brought the advent calendar big mistake, popcorn stale and soft Paid £30.00 popcorn went in the bin seen similar review on here Contacted Joe and Seph’s had no reply to email Poor customer service as well as poor popcorn
Helpful Report
Posted 2 years ago
Hi Julie, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩
Posted 2 years ago
I bought the holiday calendar with the different kinds of popcorn. All the popcorn was terribly stale and I had to throw all the bags away. Very disappointed, this calendar was 30.00 at Barnes and Noble.
Helpful Report
Posted 2 years ago
Hi Sandy, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩
Posted 2 years ago
My daughter gave me the advent calendar, I would never tell her this but I think it would be helpful for you to know, it was very stale and every flavor I tried pretty much tasted like all the others. I tried to find a date on the box somewhere, it tasted like it could have been from years past, but no luck. I’m not blaming anyone or judging your brand harshly, I just know that customer feedback can be very helpful. If it helps I’m pretty sure she bought it at a World Market here in Panama City Beach Florida.
Helpful Report
Posted 2 years ago
Hi, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩
Posted 2 years ago
I can't write a review as the order was never received
Helpful Report
Posted 2 years ago
Hi Maxine, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩
Posted 2 years ago
I would love to say I enjoyed the popcorn but it never arrived. Supposedly it was delivered to my home but I have never been able to try it. I just hope whoever has had my popcorn enjoyed it.
Helpful Report
Posted 2 years ago
Hi James, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩
Posted 2 years ago
I have ordered from you on many an occasion and love your popcorn. I have to say in comparison this advent calender is very hard and stale. Not your usual standard and not as good as the one last year. Very disappointing. Sorry guys.
Helpful Report
Posted 2 years ago
Hi Mrs Karen, We’re really sorry to hear that our popcorn didn’t hit the mark on this occasion. It certainly doesn’t sound like the normal Joe & Seph’s experience! Could we kindly ask you to contact support@joeandsephspopcorn.freshdesk.com so our customer care team can look into this for you? J&S 🍿🎩
Posted 2 years ago
My order never arrived :( its been 2 months
Helpful Report
Posted 2 years ago
Hi Jaxx, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you. J&S 🍿🎩
Posted 2 years ago
Having just received my, badly named, festive popcorn slab , ( I use the term slab loosely) I can only say, WOW, what an utter disappointment. £12 for 1/4 of a bag of popcorn, drizzled, sparingly, in chocolate. And all broken in bits, so not a “slab” at all!!Definitely not worth the money. I expected a proper slab of chocolate with popcorn on it. Absolutely won’t be buying it again,. What a shame that such a poor, overpriced product comes from, what I know to be a great company with an amazing product
Helpful Report
Posted 2 years ago
Hi Marlyn, We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com, quote your order number and attach photos and our customer care team will make this right for you. J&S 🍿🎩
Posted 2 years ago
Joe & Seph's is rated 4.6 based on 5,834 reviews