Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,288 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 21st August 2025

444

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item was delivered late. I have been trying to return it for weeks and the support team I emailed with is now no longer responding.”

Helpful Report

Posted 1 year ago

“The quality of your goods are good, but I made 3 orders from you recently and all 3 had delivery issues. 3 to 5 days turned into 4-5 weeks. Curtains required multiple chasing. You shouldn’t set expectations on website which can’t be delivered”

Helpful Report

Posted 1 year ago

“I've always loved the products at Jane Clayton website, and generally when I've ordered items and samples they have arrived quickly. My most recent order was disppointing in terms of customer service. The products themselves are fine. However the delivery timescales kept changing and our expectations were not managed by either Jane Clayton or UPS the delivery company. The rug underlsy arrived quickly without the carpet, within the 2-5 dsy delivery timescale on the written confirmation. But we needed to chase several times for information on when the rug would be delivered and although Jane Clayton team replied quickly by email each time, the replies were along the lines of 'its delayed', 'we dont know the timescale' etc were not helpful - the rug was for a birthday present for my husband who is ill - we didnt receive it in time for his birthday, which was embarrassing for us. A few weeks later I received UPS delivery email - UPS changed the delivery days and times four times before we actually received the rug. This meant waiting in for the delivery each time and feeling anxious a fed up about whether we would actually receive anything, or if the product was out of stock, or if we had wasted our money. Its not possible for us to have large items like rugs left with neighbours if we are out, we live in a townhouse with no garage or snywhere else to leave deliveries. I buy most things online from various businesses and generally their services are good and reliable. I feel sad that I will probably not buy anything from Jane Clayton again. Despite your lovely range of products, I'd look elsewhere for home furnishings and interior design products, because in this situation we could not rely on the delivery timescales at your website when we placed the order, in the order confirmation email, or from the delivery agent, and information given by your team when asked was too vague to help us know about the status of our order. Products are great, but as a customer my expectations were poorly managed.”

Helpful Report

Posted 1 year ago

“The blind took a long time to arrive which I can understand but I can’t comprehend how it was sent out with no brackets. I’m still waiting for them and wasted a morning on getting someone in to put them up which has cost me money”

Helpful Report

Posted 1 year ago

“The carpet we bought sheds a lot. I filled the vacum 4 rounds added a picture of the shedding. Still sheds after 2 weeks and we need to vacuum every 3 days. Also it still has a strong smell similar with manure that hasn't aired out yet, and we've had it for 2 weeks now. It also came with some patches where the strands seem to be clumped together like a patch of glue that won't come apart. The colours though are as promised. I wouldn't recommend.”

Helpful Report

Posted 1 year ago

“Order wasn’t executed as planned and delivery was very late. Poor customer service and quality.”

Helpful Report

Posted 1 year ago

Thank you for your feedback ….. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 1 year ago

“Inaccurate information provided about stock and delivery times. I made 2 purchases from Jane Clayton Co. 1st delivery delayed due to supply issues. Prior to making a second purchase, knowing that there was a deadline to this work, I contacted customer services to find out whether there were continued stock supplies with that product. I was informed that there were no issues and made purchase. Product was significantly again. Communication from this company for both purchases was poor. Next time, I’ll try a different company for wallpaper.”

Helpful Report

Posted 1 year ago

“Unfortunately, my order was severely delayed multiple times - no compensation was offered. I would not buy from this company again.”

Helpful Report

Posted 1 year ago

Thank you for your feedback ….. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion, we hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 1 year ago

“I got no help from Customer Service when I realised I had made a mistake with my order, and contacted them immediately as I needed fire retardant finish on my material. When I tried to cancel I was told the order had already gone through. The website says things can be returned within 14 days, but when I tried to return I was told the small print in the terms and conditions said I could not. So many ways of saying “computer says no”.”

Helpful Report

Posted 2 years ago

“Tried to call several times to speak to customer service to place order by telephone kept waiting but no response.Left message requesting call back but no response.”

Helpful Report

Posted 2 years ago

“Blue rug paid £95. It came and we loved it. 9 months down the line the pattern has faded and strange worn down lines are starting to show. No what I’d expect less than a year on. Disappointing.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are so sorry to hear you are disappointed with the quality of your rug. If you would like for us to investigate this further, please could you get in touch with us at theteam@janeclayton.co.uk and we will be happy to help.

Posted 2 years ago

“The 10% discount off your first order does not apply if you are buying discounted items which is fair enough but should be clearly stated.although There is only a 14 day return policy and the purchaser is responsible for the cost of the return. Very disappointing for me. I would not use this company again, nor would I recommend it.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Irene. We are sorry to hear you feel this way. I can see a member of the team has been in touch regarding this, and this has now been resolved. We hope to hear from you in the near future.

Posted 2 years ago

“Original delivery extended from 10 to 12 days to 30 days. Product a vinyl wallpaper not particularly good quality with a match over two strips which made hanging tricky. I would not recommend this French product.Customer service polite but not particularly proactive.”

Helpful Report

Posted 3 years ago

“hello, I am still waiting for one metter of fabric, ordered weeks ago....”

Helpful Report

Posted 3 years ago

“We really like the fabric but unfortunately it had a hole right in the middle (see picture). We therefore will not be able to use it for the purpose we wanted to. Is it possible to get a reduction? We are quite unhappy we received a damaged fabric. Thanks”

Jane Clayton 2 star review on 9th March 2022

Helpful Report

Posted 3 years ago

“Order didn’t go through properly so ended up waiting nearly a month for the item which was frustrating and no one followed up”

Helpful Report

Posted 3 years ago

“Whilst getting the fabric I bought was alright, the samples I requested never arrived, so i had to buy it with no idea of the real size of the print. For price of the material, I would have expected the sample to come and also to be able to order more than one sample.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, we are very sorry that your sample did not arrive. Our friendly customer service team are always here to help if you have problems with delivery and for any advice you may need.

Posted 4 years ago

“This is the only company I have used that will not take unopened rolls of wallpaper back. I ordered extra as I wasn’t sure of the number I would need. I did read the returns policy and read that it was made to order items that were not returnable. Just beware of this. I will never use them again because of this and will use other outlets that do refunds on unused, unopened rolls.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Louise, we are very sorry to hear that you are disappointed in our returns policy. We do try to make this as clear as possible on our website and are sorry that you have been left with an extra roll on this occasion.

Posted 4 years ago

“The people I spoke to on the phone regarding my order were very friendly and helpful. Unfortunately, after waiting two weeks for my wall paper that never arrived (Terrible customer service from UPS) I could wait no longer and had to cancel my order. I ordered from a company offering next day delivery. Sorry I couldn’t offer a better review.”

Helpful Report

Posted 4 years ago

Thank you very much for your feedback Joanne, we are so sorry to hear that you had such trouble with the courier service UPS. Our friendly customer service team are always happy to help with any delivery issues and we are sorry that UPS were unable to help you on this occasion. A member of the team will be in touch.

Posted 4 years ago

“Curtains unfortunately are uneven, material for lining feels cheap.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Sukhdeep, we are very sorry to hear that you are not happy with your curtains. A member of the team will be in touch to see how we can help.

Posted 4 years ago

Jane Clayton is rated 4.8 based on 10,288 reviews