Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,417 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,417 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 10th November 2025

447

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paper nice but ordered to many rolls and will not return the one un opened roll don't think this is very far as it's no good to me and can be resold your end would not buy from you again”

Helpful Report

Posted 8 years ago

Thank you for your review Matthew. We are sorry that you have ended up with too many rolls of wallpaper. We would always advise customers speak to us regarding quantity advice and do try to make our returns policy as clear as possible on our website.

Posted 8 years ago

“Had 1 roll of wallpaper left over, unused still in the box that it was delivered in, but was unable to return the unused, unopened wallpaper.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Janine. We are unable to accept part returns on wallpaper and we do try to make this as clear as possible on our website. More information on our returns policy can be found here: http://www.janeclayton.co.uk/delivery-returns/ We are sorry you were disappointed in our returns policy on this occasion but will hope to hear from you again.

Posted 8 years ago

“Was very surprised not to be able to return an unopened roll , I have never experienced this before with wallpaper , I would have ordered elsewhere”

Helpful Report

Posted 8 years ago

Thank you for your feedback Helen, we are very sorry to hear that you are disappointed by our returns policy. We do try to make this as clear as possible on our website and in all correspondence with our customers.

Posted 8 years ago

“I purchased 3 rolls of paper, for two separate rooms. When i received paper, 2 rolls were virtually unwrapped. I unwrapped one "partly sealed" rolls to take a better look at the design and after talking with my Decorater we decided that it wasn't suitable. I called to ask if it could be returned only to be told that I had to return the whole order, ie all three rolls, but as I had "opened" one roll I couldn't return any. The decorator had already hung one of the papers so the full order couldn't be returned anyway! I wanted to place an order for more paper to replace the rolls which were unsuitable. But I will now take my custom elsewhere as i feel I have been treated unfairly. The paper i wished to return is not marked or damaged in any way and could have been resold. Very disappointed in this company's service.”

Helpful Report

Posted 9 years ago

Thank you for your feedback, we are very sorry to hear that you experienced issues with this order. We are unable to accept back part returns and we try to make this as clear as possible on our website and in all correspondence with our customers. If your items were delivered damaged, we would, of course, be very willing to look into this for you. Thank you again for your review, we always appreciate hearing from our customers.

Posted 9 years ago

“Ordered this fabric to the USA and ended up with a customs bill. The first time I ordered a few yards as samples I did not have this happen. I should have picked a different fabric. It also took forever to ship, like 2 weeks.”

Helpful Report

Posted 9 years ago

Thank you for your feedback, we are very sorry to hear that you were disappointed with the experience you had with shopping with us. We try to make it as clear as possible on our website that our prices do not include tax if you live outside of the UK or the European Union and therefore you may be required to pay import taxes in your country. We are also sorry that you felt the product took a long time to arrive - all lead times are stated on each individual product page. We hope this information helps.

Posted 9 years ago

“I was very annoyed to find out you don't accept unopened/unused rolls of wallpaper back! I have been left with a £76 roll which will go to waste! Not clear enough on website and should be advised on phone conversion.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Fiona. We are very sorry to hear that you were disappointed with our returns policy. We do try to make this as clear as possible on our website and more information on our returns policy can be found delivery & returns page of the website. We are always happy to advise on wallpaper quantities when customers get in touch and again we are sorry that on this occasion you were left with an extra roll of wallpaper.

Posted 9 years ago

“Everything! I was told fabric was out of stock. Then received it two days later...except it was someone else's order and 0.6 too little fabric. Now apparently it may cone back in stock in a month's time.”

Helpful Report

Posted 9 years ago

Thank you for your review Elaine. We are very sorry to hear that there have been issues with your order and a member of the team will be in touch shortly to help rectify the situation.

Posted 9 years ago

“Whilst the problem seems to lie with UPS rather than you in that they ignored delivery instructions and left the parcel miles away that took an hour out of my day and then delivered an item I never ordered, the response I got when I complained was that it was nothing to do with you and all UPS's fault. But it is your problem in the sense that for that very reason I would never order from your company again. Just a shambles.”

Helpful Report

Posted 9 years ago

Thank you for your review Sarah, we are very sorry that you feel the delivery service you received was not up to standard. While the issue was with UPS, we would always do our best to help rectify the situation and help you get your parcel re-delivered if at all possible. We are sorry that on this occasion you felt let down by our customer service and appreciate your feedback.

Posted 9 years ago

“Terrible customer service. I will not be ordering with you again. Still not received my order after 2weeks of waiting”

Helpful Report

Posted 9 years ago

Thank you for your feedback Laura. We are very sorry that there has been a mishap with your delivery, as far as we were aware, your parcel was delivered 2 days after you ordered. A member of the customer service team will be in touch with you shortly to resolve this issue.

Posted 9 years ago

“Ordered wallpaper on Friday, 3-5 working days delivery ie weds-fri following week. I emailed on weds to see if delivery update available, was told fri at latest. Then got email on Friday saying it had been despatched, would be mon. Extremely dissppointed”

Helpful Report

Posted 9 years ago

Thank you for your review Caroline, we are very sorry to hear that your order was not delivered within the stated 3-5 working day lead time. A member of the customer service team will be in touch with you directly.

Posted 9 years ago

“Although I have been pleased with the delivery of this item I have been disappointed that when I had one roll of unused wallpaper you will not allow me to return this item. I will therefore not recommend purchasing any items from your company in the future.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Fiona, we are very sorry that you are not pleased with our returns policy. We try to make this as clear as possible on our website and are very sorry that you are disappointed with our service.

Posted 9 years ago

“My wallpaper took ages to come and then the courier to spite being informed of where to leave it left it in a stupid place and someone stole it! So no not happy at all I'm afraid! Am now away for Christmas in Australia and will be in touch when I return at the end of January. Regards Mrs Mitchell”

Helpful Report

Posted 9 years ago

We are very sorry to hear this Mrs Mitchell and a member of our team will be in touch with you directly to help rectify the situation.

Posted 9 years ago

“Order arrived in parts. Delivery to London took 8 days. Very bad!”

Helpful Report

Posted 9 years ago

Thank you very much for your review. We are sorry to hear that your order took longer to arrive with you than anticipated. The reason it was delivered in part orders was due to the fact that your order was coming from two different suppliers, one of which ships directly to you, the customer, and the other, which ships to us before we dispatch it out to you. A member of the team will be in touch with you shortly to investigate why your order took longer to arrive with you than it should have done.

Posted 9 years ago

“Very poor customer service. Paper quantity was ordered using website calculator. This was more than required. Twice called to request return of unopened rolls and twice was told 'we'll get back to you'. I'm still waiting for a call but seems we will be left with unusable paper. Won't recommend.”

Helpful Report

Posted 10 years ago

Thank you for your review Steven. We are sorry to hear that you have wallpaper left over after using our wallpaper calculator. We would always request to see the measurements you inputted and help rectify the situation if it is a fault of our calculator. A member of our team will be in touch shortly to discuss this further with you.

Posted 10 years ago

“Absolutely shocking service We bought two rolls of wallpaper at £96 each for a small area in case one was not enough. Luckily, or so we thought, we found that we only needed the one roll. However, when asking to be able to return we were told that we could not return ithe second roll even though it had not been opened. Would not mind if the roll was only a normal price - but £96 for something we do not need is appalling!!! I would certainly recommend that you avoid this company”

Helpful Report

Posted 10 years ago

Thank you very much for your review, Ian. We're very sorry that you are disappointed with our returns policy. We are more than happy to accept returns of complete orders of wallpaper, provided that rolls are unopened & in their original condition. Unfortunately we are unable to accept returns on part orders of wallpaper. For more information on our returns policy please see http://www.janeclayton.co.uk/delivery-returns/

Posted 10 years ago

“Very disappointed that despite you offering to refund unused rolls as long as contacted within 14 days, when I recently attempted to return an unused roll within the time period I was informed I couldn't as it was part of an order and not the full order. I ordered 2 rolls in June and then another 2 rolls in July and tried to return one of the rolls from the July order as the rolls were wider than anticipated. This is misleading to your customers and doesn't seem to make business sense - you'd rather refund a whole order of 2 rolls returned than sell one and refund one. Barmy. I wouldn't use your company again.”

Helpful Report

Posted 10 years ago

Thank you Tanya for your feedback. We are sorry to hear that you are so disappointed with our Returns Policy. We have tried to make it as clear as possible on our website that we are unable to accept part returns, and are sorry that you did not feel that this was communicated to you when you placed your order. We would also always advise customers purchasing an extra wide wallpaper to call us to confirm the quantities they are ordering. Again we are sorry that you were not happy with our service and will take this into consideration when next reviewing our policies and procedures.

Posted 10 years ago

“Bought paper to the value of £360 and in the add it said the paste came free and was advised the offer ended in March but the website never said such. Emailed to ask if this could be honoured and it was refused. 1st and last time to purchase from here.”

Helpful Report

Posted 10 years ago

Thank you very much for your review Margaret. It is always useful to get some feedback from our customers. Unfortunately the free paste offer on Cole & Son wallpaper orders ended on 15th May. We are sorry if you felt that this information was not made clear enough on the website!

Posted 10 years ago

“I ordered £1000 worth of fabric along with a sample via internet. On the sample of fabric it clearly stated i was, as a first time customer, entitled to 10% off. When i rang up and explained that id already purchased the fabric, i was told the offer was only if i had the code on the internet site from which i ordered. IF i knew i was entitled to a discount I would have looked out for the code but i wasnt made aware of this, despite the fact I had rang and spoken to two people who gave me the amount of fabric i would need from the measurements i gave them before i placed the order. I then tweeted that i wasn't happy with the service i received from you and was emailed with an apology and they could not do anything about it. An apology means nothing unless some sort of resolve is made or at least attempted, and i actually mentioned that this was basically a refund and did jayne clayton not do refunds under any circumstances. Had no reply to this. Am not sure that under the trades description act the offer not being permitted is a good thing. Regards Emma Powe”

Helpful Report

Posted 10 years ago

Thank you very much for your review, Emma. It's always useful for us to get some feedback from our customers. We're sorry to hear that you were unhappy with the service provided. We are of course able to provide refunds in relation to returned items. However, we are not able to apply promotional codes retrospectively to orders which have already been dispatched. You're welcome to use the discount code against any future eligible orders. We hope to hear from you again.

Posted 10 years ago

“I ordered, and paid for, eight wallpaper samples expecting them to arrive by return. In fact they arrived in dribs and drabs over the course of several weeks. In-between this process, a fabric sample that I hadn't ordered turned up, for what reason I have no idea.”

Helpful Report

Posted 10 years ago

Thank you for your review, David. We're so sorry to hear that you were unhappy with the time it took for your full sample order to arrive with you. We'll be in contact ASAP to get this issue resolved.

Posted 10 years ago

“Rubbish. Requested a sample of wallpaper and was sent a tiny scrap smaller than A4 size. Gives me no indication of the overall repeating pattern and how it would look on the wall.”

Helpful Report

Posted 11 years ago

Thank you for your review, Robert. It's really good for us to get some feedback from our customers. We're very sorry to hear that you were unhappy with the sample you received. We order all of our samples in from our suppliers and, occasionally, customers may find that these are not large enough in size to get a full impression of the design. We'd love to get you a large sample so that you could get a better idea. We'll be in contact.

Posted 11 years ago

Jane Clayton is rated 4.8 based on 10,417 reviews