Jackson Woodturners Reviews

Name: Jackson Woodturners
Address: Rutland Road, Corner of Rutland Street, Rutland Road, Corner of Rutland Street, Sheffield
Rating: 4.81

4.8 Rating 3,002 Reviews

97 %

of reviewers recommend Jackson Woodturners

Company Reviews

Metrics

Info

4.8

Based on 3,002 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

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Jackson Woodturners 5 star review on 4th July 2026

156

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with my purchase very prompt delivery would use this company again.”

Helpful Report

Posted 10 years ago

“Only wanted one pigs ear length but it was supplied promptly delivered on time and well wrapped. Have now fitted it on my stairs.”

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Posted 10 years ago

“Quality of goods is very good The only issue is the different rates of postage , we ordered a few items and the postage charged was not a true reflection of the delivery time or item ordered .”

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Posted 10 years ago

“Deliver on agreed date, I confess I have not opened the product as I am waiting for a family member to install it.”

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Posted 10 years ago

“Good service, helpful advice when I contacted the company on the phone. I had ordered one part incorrectly and they were happy to let me return it and advised me on the part that I needed.”

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Posted 10 years ago

“GOOD VALUE FOR MONEY”

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Posted 10 years ago

“Fab!”

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Posted 10 years ago

“Very fast and efficient service. Helpful on the phone as well. Will be back!”

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Posted 10 years ago

“Knowledgeable,helpful, good prices, dispatched quickly.”

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Posted 10 years ago

“No problems at all with the purchase delivery and fitting of the spindles which I purchased. The only comment I would make is that the priming coat was oil-based and, not being aware of this, there was obviously a problem when a spirit-based paint was applied. Once I had established this after I had applied the spirit-based paint to a number of spindles, then the use of a water-based paint got around this problem (it would seem that oil-based is not necessarily easily come by). I may well have missed the information on the web-site as to the nature of the primer, but perhaps it could be made more prominent or a water-based primer used? But, to reiterate, a good quality product.”

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Posted 10 years ago

“The cast iron spindles I bought arrived very promptly and look great. very reasonably priced. I was a little disappointed that they couldn't be cut to my required length”

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Posted 10 years ago

“Service is always quick and efficient”

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Posted 10 years ago

“The installation of the banister produced only one problem the wooden oval discs finding the center of the plaques was difficult and should have been be marked The overall effect was good against a peppermint green background resulting in comments from two 8 year old boys of awesome and cool and they much approved Buy again yes”

Helpful Report

Posted 10 years ago

“I WAS GENERALLY PLEASED WITH MY PURCHASE AND THE PROMPT DELIVERY. I DID HOWEVER HAVE A SPECIFIC COMPLAINT THAT I WROTE TO JW ABOUT, BY EMAIL ON 28 SEPTEMBER. AMAZINGLY, TWO WEEKS LATER, I HAVE STILL NOT RECEIVED THE COURTESY OF A REPLY. VERY DISAPPOINTING. THE EMAIL IS REPRODUCED BELOW: Hello, My delivery arrived today, Monday, which was very prompt and the goods were well packed. The handrail and brackets are just fine but the end caps are unsatisfactory. One pack was obviously odd stock, the packaging was damaged and the fittings a little scratched. More importantly, all three sets of caps are completely different shades/hues. I tried to capture this on the attached photo but it hasn't really come out. The different colouration of the old stock ones is not altogether surprising as the broken packaging would have allowed air in. However the different colour between the other two is marked and I am surprised it has passed the attention of your QA people. I simply can't be bothered going through the palaver of returning them. I am installing three separate short lengths of handrail, a little away from one another, so I'm hoping that when erected, the difference will not be too apparent. Also when exposed to air they might change a little. I just wanted to record my displeasure. Regards, Colin Harman”

Helpful Report

Posted 10 years ago

“Order process went smoothly and parts were delivered extremely promptly. Although you get a tracking reference number, Tuffnells appear to have no online tracking facility. Ringing Tuffnells with the number easily produced an accurate delivery update. It would be useful to know upfront that you cannot track online as it would have saved a lot of time searching for the unavailable facility.”

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Posted 10 years ago

“Very nice quality stair rail. Looks good as well. However it is advertised at being 3.6 metre and it is four x 1 metre posts plus the pieces where they meet so I had to cut the last one in half!! There is also no pre drilled holes or even markers to tell you where the holes should be to fix the brackets on to the wooden plinths that go on to the wall. But overall having said that we are very pleased with the end result.”

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Posted 10 years ago

“Great service but disappointed at the cost of delivery £15 was very expensive but other than this can't fault it. Excellent product and just what I was looking for”

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Posted 10 years ago

“Fitted the material today and all was of decent quality, the only issue I found was the poor quality of screw in the mopstick handrail brackets Will definatly be using you again”

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Posted 11 years ago

“Good service”

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Posted 11 years ago

“Well satisfied with the produce,but considered the cost of packing and postage expensive.”

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Posted 11 years ago

Jackson Woodturners is rated 4.8 based on 3,002 reviews