Jackson Woodturners Reviews

Name: Jackson Woodturners
Address: Rutland Road, Corner of Rutland Street, Rutland Road, Corner of Rutland Street, Sheffield
Rating: 4.81

4.8 Rating 2,962 Reviews

97 %

of reviewers recommend Jackson Woodturners

Company Reviews

Metrics

Info

4.8

Based on 2,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

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Jackson Woodturners 5 star review on 7th July 2026

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good material. Terrible 'refund' policy. I have ordered twice from Jackson Woodturners. It seems to be a family business with the owner, Ian, pretty much on the ball. The rest of the team do not seem to care that much. The materials I ordered were delivered promptly. Some of the glass panels arrived shattered, due probably to defective packaging. When I told them via email, and then phone, they asked for a photo to prove they were shattered and sent promptly a new order to replace them. This second order also arrived with some of the glasses shattered. It is really difficult to hold the courier while the cartoon boxes are opened, so we only realised that the glasses were shattered after the courier left. This time Jackson Woodturners asked me for £10 delivery charge, which I paid on the spot. Then I realised that Jackson Woodturners had shipped for glasses than required, so I promptly called them to cancel the delivery and save them some money. I have sent 4 emails, called 3 times and after a whole month, they seem to forget that the refund is due. For £10, out of the £1200 order, the whole experience has turned sour, as I am investing time and effort checking my credit card, sending email that are never responded and calling them on the phone. I hope that they read this and get the customer service support straight. Overall: good material, friendly to sell. Terrible experience to get my money back.”

Helpful Report

Posted 11 years ago

Thank you for your review, we are sorry that you had a bad experience with your refund. As per the conversation on the 27th March with your wife your £10 was refunded, however refunds might take up to 10 business days for your bank to complete, depending on their processing time. This can vary between card issuers, and unfortunately we are unable to influence this.

Posted 11 years ago

“All as advertised Well packed, quick delivery. Rail looks straight. Very efficient. Thank You Steve”

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Posted 11 years ago

“Both orders for stair part components were delivered within days of ordering and on the day requested, well packaged and a top quality product. Many thanks to Luke for his excellent customer service and help.”

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Posted 11 years ago

“Quick, good, efficient supplier.”

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Posted 11 years ago

“Excellent service, great communication will recommend and use again in future”

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Posted 11 years ago

“very pleased with my order .arrived quick.just what you want in an order.”

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Posted 11 years ago

“Parts received were very good quality which would be rated at 5 out of 5. Delivery was an absolute shambles for which i spent a number of hours trying to sort out with a company called Tuffnels who basically hadnt got a clue where the goods were even though they had been checked in at the depot. The goods came a day late but i think they may have been even later had i not complained so much. Jacksons should use another delivery firm or risk losing business. delivery would be 0 out of 5. so i gave an average score overall. i did get my delivery money back without question. excellent firm but useless delivery company.”

Helpful Report

Posted 11 years ago

Thank you for your review, we are sorry that you had a bad experience with the delivery. We welcome your feedback on the delivery which we constantly review and try to improve on.

Posted 11 years ago

“I found the service to be as near perfect as makes no difference. The quality of what was delivered [ahead of schedule] exceeded by far my expectations. Victor Southern”

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Posted 11 years ago

“Web page very easy to use but also telephone staff were very helpful when when I had a query about delivery costs. Delivery was very swift for a fairly remote area and arrived safely.”

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Posted 11 years ago

“competitive pricing, easy to use website and I was pleased with the communication from them regarding the delivery, I would use them again”

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Posted 11 years ago

“Delivered on time, well packaged, no damage and a lovely well-finished oak hand rail. Thanks, Doug Yardley”

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Posted 11 years ago

“First class service, I researched my purchase with a number of suppliers and this one was by far the best.”

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Posted 11 years ago

“It was all very good quality at a very good price. It was delivered before 12 as we paid for.”

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Posted 11 years ago

“Ordered replacement base rail, handrail, and spindles - base rail was badly damaged but obviously not from transit as the primed coat was intact. Need to have words with your Quality control Dept. !”

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Posted 11 years ago

Thank you for your review, we are more than happy to replace any item you have received and are not happy with the quality.

Posted 11 years ago

“I placed an order by phone and found the lady I spoke to very helpful . I have used Jacksons on a few occasions now and recommend them to others”

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Posted 11 years ago

“This company offers a very good product, in our case hardwood 'pigs ear' handrails, at a competitive price. Timely communications and delivery was spot on as per my request. What on-line trading is all about…reliabilty!”

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Posted 11 years ago

“Very good service and products My only qib is the delivery cost a little high for me.”

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Posted 11 years ago

“good service, fast delivery as usual”

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Posted 11 years ago

“Very good fast service - thank you.”

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Posted 11 years ago

“Excellent service. Speedy delivery. Quality wood and chrome. Useful on line installation guidance. I would use Jackson Woodturners again.”

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Posted 11 years ago

Jackson Woodturners is rated 4.8 based on 2,962 reviews