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Jackson Woodturners Reviews

4.8 Rating 2,732 Reviews
97 %
of reviewers recommend Jackson Woodturners
Company Reviews Metrics Info
4.8
Based on 2,732 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Jackson Woodturners Reviews
Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

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Stephen
Verified Buyer
“Speedy service and white primed stair parts were of superior quality. Very happy!”
Helpful Report
Posted 10 years ago
Lynne
Verified Buyer
“Excellent staff with full product knowledge. Delighted with product, very well packaged, our carpenter was well impressed. Ordering is straightforward and delivery service excellent. Would highly recommend.”
Helpful Report
Posted 10 years ago
Paul
Verified Buyer
“Good web site. Very helpful and knowledgeable telephone contact. Delivery when promised”
Helpful Report
Posted 10 years ago
Nick
Verified Buyer
“I have been using this supplier for years & can't fault their prices or service . always deliver on time , never had to return an item, wish all my suppliers were as good as these. would recommend to anyone.”
Helpful Report
Posted 10 years ago
Guy
Verified Buyer
“i have orderd many difernt stair parts on many occasions from jacksons and the quality is excellent , delivery is allways prompt and the products are great value for money”
Helpful Report
Posted 10 years ago
David
Verified Buyer
“Very good service parts ordered were manufactured to a high specification. The price I felt was good compared to other suppliers. Would definitely use again.”
Helpful Report
Posted 10 years ago
GARY
Verified Buyer
“Excellent service from initial telephone conversation with Luke to delivery. Will most certainly use your company for any further requirements. Many thanks Gary Reynolds PWR Builders Limited”
Helpful Report
Posted 10 years ago
James
Verified Buyer
“Having purchased a white oak mop stick handrail last week we were pleased with the prompt delivery and very pleased with the quality and finish of the oak.”
Helpful Report
Posted 10 years ago
Peter
Verified Buyer
“Could have got newel caps easy foim DIY stores but saw these on website and they looked good quality They are real top quality Speedy delivery And even including delivery cost were well worth it Excellent all round”
Helpful Report
Posted 10 years ago
Peter
Verified Buyer
“Could have got newel caps easy foim DIY stores but saw these on website and they looked good quality They are real top quality Speedy delivery And even including delivery cost were well worth it Excellent all round”
Helpful Report
Posted 10 years ago
Javier
Verified Buyer
“Good material. Terrible 'refund' policy. I have ordered twice from Jackson Woodturners. It seems to be a family business with the owner, Ian, pretty much on the ball. The rest of the team do not seem to care that much. The materials I ordered were delivered promptly. Some of the glass panels arrived shattered, due probably to defective packaging. When I told them via email, and then phone, they asked for a photo to prove they were shattered and sent promptly a new order to replace them. This second order also arrived with some of the glasses shattered. It is really difficult to hold the courier while the cartoon boxes are opened, so we only realised that the glasses were shattered after the courier left. This time Jackson Woodturners asked me for £10 delivery charge, which I paid on the spot. Then I realised that Jackson Woodturners had shipped for glasses than required, so I promptly called them to cancel the delivery and save them some money. I have sent 4 emails, called 3 times and after a whole month, they seem to forget that the refund is due. For £10, out of the £1200 order, the whole experience has turned sour, as I am investing time and effort checking my credit card, sending email that are never responded and calling them on the phone. I hope that they read this and get the customer service support straight. Overall: good material, friendly to sell. Terrible experience to get my money back.”
Helpful Report
Posted 10 years ago
Thank you for your review, we are sorry that you had a bad experience with your refund. As per the conversation on the 27th March with your wife your £10 was refunded, however refunds might take up to 10 business days for your bank to complete, depending on their processing time. This can vary between card issuers, and unfortunately we are unable to influence this.
Posted 10 years ago
Steven
Verified Buyer
“All as advertised Well packed, quick delivery. Rail looks straight. Very efficient. Thank You Steve”
Helpful Report
Posted 10 years ago
JAMES
Verified Buyer
“Both orders for stair part components were delivered within days of ordering and on the day requested, well packaged and a top quality product. Many thanks to Luke for his excellent customer service and help.”
Helpful Report
Posted 10 years ago
Michael
Verified Buyer
“Quick, good, efficient supplier.”
Helpful Report
Posted 10 years ago
Kevin
Verified Buyer
“Excellent service, great communication will recommend and use again in future”
Helpful Report
Posted 10 years ago
Scott
Verified Buyer
“very pleased with my order .arrived quick.just what you want in an order.”
Helpful Report
Posted 10 years ago
Graham
Verified Buyer
“Parts received were very good quality which would be rated at 5 out of 5. Delivery was an absolute shambles for which i spent a number of hours trying to sort out with a company called Tuffnels who basically hadnt got a clue where the goods were even though they had been checked in at the depot. The goods came a day late but i think they may have been even later had i not complained so much. Jacksons should use another delivery firm or risk losing business. delivery would be 0 out of 5. so i gave an average score overall. i did get my delivery money back without question. excellent firm but useless delivery company.”
Helpful Report
Posted 10 years ago
Thank you for your review, we are sorry that you had a bad experience with the delivery. We welcome your feedback on the delivery which we constantly review and try to improve on.
Posted 10 years ago
V
Verified Buyer
“I found the service to be as near perfect as makes no difference. The quality of what was delivered [ahead of schedule] exceeded by far my expectations. Victor Southern”
Helpful Report
Posted 10 years ago
LINDA
Verified Buyer
“Web page very easy to use but also telephone staff were very helpful when when I had a query about delivery costs. Delivery was very swift for a fairly remote area and arrived safely.”
Helpful Report
Posted 10 years ago
Robert
Verified Buyer
“competitive pricing, easy to use website and I was pleased with the communication from them regarding the delivery, I would use them again”
Helpful Report
Posted 10 years ago
Jackson Woodturners is rated 4.8 based on 2,732 reviews
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