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Jackson Woodturners Reviews

4.8 Rating 2,732 Reviews
97 %
of reviewers recommend Jackson Woodturners
Company Reviews Metrics Info
4.8
Based on 2,732 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Jackson Woodturners Reviews
Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

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John
Verified Buyer
“I am disappointed with the quality of the banister wood. I do not think that this was damage in transit, it looked well packed. There is a crack which I will describe. Looking at the end face like a figure eight, with the slant of the base on the high point LHS the crack is about two mm wide 20mm deep and runs along the length of the wood for about 310 mm. I would guess that the crack arose from the drying process. I had not determined how I was going to mount this banner on top of the existing banner, so still have give some thought to the problem.”
Helpful Report
Posted 10 years ago
Thank you for your review, we are more than happy to replace any item you have received and are not happy with the quality.
Posted 10 years ago
John
Verified Buyer
“Ordering, payment and delivery was outstanding no problems 10 out of 10. Will be using you again. Many thanks.”
Helpful Report
Posted 10 years ago
John
Verified Buyer
“First class product delivered on time”
Helpful Report
Posted 10 years ago
D
Verified Buyer
“I ordered round oak stair handrail. It turned up within 2 days and was very well packed with no damage. The product itself looks good and presented very good value.”
Helpful Report
Posted 10 years ago
Brian
Verified Buyer
“Excellent service, good price, delivered on the day requested and the product supplied is of an exceptional standard. Would highly recommend to friends and family.”
Helpful Report
Posted 10 years ago
Julia
Verified Buyer
“What an excellent service this company offers we placed a large order for spindles newel posts etc and not one piece was damaged it was delivered on time and well packaged thank you for an excellent service that was hassal free and how many companies can you say that about.”
Helpful Report
Posted 10 years ago
Smallwood
Verified Buyer
“Fantastic and quality range of products, easy and quick to order on line also delivered to site on the date you need”
Helpful Report
Posted 10 years ago
David
Verified Buyer
“Great service. Ash handrail perfect. Tuffnells delivery ex and very helpful. Many thanks.”
Helpful Report
Posted 10 years ago
Adam
Verified Buyer
“Very good service goods well packaged delivered on time”
Helpful Report
Posted 10 years ago
SUSAN
Verified Buyer
“Very quick delivery. Very pleased with product, good value quality goods.”
Helpful Report
Posted 10 years ago
C
Verified Buyer
“Very good service- helpful on phone excellent price fast delivery- wish id found this company before buying my spindles!”
Helpful Report
Posted 10 years ago
Claire
Verified Buyer
“Item delivered in good condition but not on date specified in website.”
Helpful Report
Posted 10 years ago
Edmund
Verified Buyer
“Great prompt service thank you will definitely use this Company again.”
Helpful Report
Posted 10 years ago
Bryan
Verified Buyer
“The products were fine. The Delivery company not so good. The driver went to the wrong property who, unusually, were at home & they re-directed the driver. The mistake was made by the Delivery company who used the wrong address. The parcel had the wrong address on the Delivery company's label & the correct address on the other side using Jackson's invoice.”
Helpful Report
Posted 10 years ago
Lee
Verified Buyer
“So pleased with our stair parts,great products will use you again soon packed really well”
Helpful Report
Posted 10 years ago
Angela
Verified Buyer
“A really quick and efficient service and a good quality product. I am very pleased with my stair rails and fittings and was impressed that they gave me a refund on the delivery charges for a small item.”
Helpful Report
Posted 11 years ago
Amanda
Verified Buyer
“The oak handrails and baserails I received were really excellent and lovely oak. They arrived very quickly as well.”
Helpful Report
Posted 11 years ago
Michael
Verified Buyer
“Excellent service from telephoned order to recieving a very well packed order witin two days - I am pleased with the cost of a good quality product .”
Helpful Report
Posted 11 years ago
Gary
Verified Buyer
“order was arranged for the 6th.my wife took a day of work, so we would not miss delivery. the oak handrails+base rails did not arrive. my wife was in all day,i got home from work at 3.30. i phoned jacksons woodturners sat morning to ask why no delivery had been made.the salesperson i spoke to did not seem overley concernerd about this considering i had PAID for delivery. he then proceeded to inform me that the delivery company had tried to deliver at 16.46 but got no answer. there was no card left to say they had been. i explained that it was impossible for us to miss the delivery as we was both in. the salesperson did not seem concerned again,informed me delivery will be made on the following monday. WE WILL WAIT AND SEE. i will certainly NOT be using this company again. neither should you. only if you want to pay for the privalidge of taking a day off work and paying for a non existent delivery.”
Helpful Report
Posted 11 years ago
The up most attention is taken to get customers their orders on time and when they require it. We do use a third party carrier to deliver orders and we are sometimes let down by their service through no fault of our own.
Posted 11 years ago
Clive
Verified Buyer
“Very prompt and accurate service”
Helpful Report
Posted 11 years ago
Jackson Woodturners is rated 4.8 based on 2,732 reviews
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