IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,262 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 30th March 2026

Lindsey Ladds

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

345

Anonymous

Anonymous // 01/01/2019

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English

“Super lightweight which is my favourite feature. I love the two-tone colours which will be great for spotting my luggage on the airport baggage carousel!”

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Posted 5 months ago

“Very good service , delivery really quick”

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Posted 5 months ago

“Zip not very good quality and white blemish on the outer black case. Looks like someone sent it back already given broken wrapping. Disappointed but only needed for one or two trips otherwise I would send it back.”

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Posted 5 months ago

Hi Ronald, Many thanks for your review. I am sorry to hear this. Should you wish for our customer service team to look into this matter any further for you, please do not hesitate to kindly reach out directly via the 'Contact Us' form on our website, where they would be more than happy to do so. Many thanks

Posted 5 months ago

“Had IT suitcases before, needed an upgrade! Very pleased with my new set!”

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Posted 5 months ago

“I have not yet received my parcel and l am travelling on Saturday. I am so frustrated with Evri l really wanted to have 4 matching black bags as l already have a large and hand lagguage. Evri since Friday the 3rd of October have not delivered my parcel. I am having to travel with different types of bags.”

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Posted 5 months ago

Hi Netsai, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you wish for our customer service team to investigate this matter any further for you, please kindly do not hesitate to reach out directly via the 'Contact Us' form on our website, where they would be more than happy to do so. Many thanks

Posted 5 months ago

“⭐️⭐️⭐️⭐️⭐️ Great lightweight luggage — fast delivery and good quality! I was really impressed with my IT Luggage purchase. It’s super light but still feels sturdy and well made. The wheels roll smoothly, and the handle extends easily. Shipping was quick — it arrived earlier than expected and in perfect condition. For the price, the quality is excellent, and the design looks sleek too. Definitely a great buy if you want something affordable, lightweight, and reliable for travel!”

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Posted 5 months ago

“Great colour and great size, love the matching bag.”

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Posted 5 months ago

“Returned as no TSA locks”

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Posted 5 months ago

Hi Terence, Many thanks for your email. I am sorry to hear that you decided to return your item in this instance. However, please kindly be aware that features and specifications for all styles, including whether or not a TSA lock is included in the design as standard, can be found directly on our website, viewable prior to purchase. Nevertheless, should any further assistance be required in the future at all, please do not hesitate to get back in touch directly via the email chain, where the team would be happy to help. Many thanks

Posted 5 months ago

“Great quality”

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Posted 5 months ago

“Value for money. Very sturdy, been using IT Luggage for a long time, wouldn’t buy any other”

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Posted 5 months ago

“I have not got them and it's been 3 weeks so I have requested a refund as I am disappointed.”

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Posted 5 months ago

Hi Claudia, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, I can happily see that a further update regarding this matter has been provided directly via email as of this morning for you. Please kindly refer back to this email chain where any/all further assistance can be provided. Many thanks

Posted 5 months ago

“I ordered fast next day delivery paid 5.99 pounds for it but i couldn't get my oder after 7 days i got it yesterday. And i was traveling on Sunday so even if your luggage came it is now sitting at my home and I'm already traveling. Really bad delivery service you got yodel. You and your delivery service wasted my time, made me huy another bag just one day before i travel i had to pack in less than 10 hours, wastage of my money, time and stress and tension before my holidays. I demand not only refund but full compensation for my loss and tension. Waiting for your support team to respond but they are not responding when i ask to compensate me.”

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Posted 5 months ago

Hi Uruba, Many thanks for your email. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, I can happily see that further information in order to arrange collection of the delivered item, if this is now no longer required, has been requested. Please kindly refer back to the email chain where any/all further assistance can be provided. Many thanks

Posted 5 months ago

“Great quality fast efficient delivery excellent price perfect size would highly recommend IT luggage”

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Posted 5 months ago

“All good delivery on time both look as ordered but not used as to date time will tell .”

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Posted 5 months ago

“Already have larger suitcases. Just needed a smaller suitcase for weekends. This is great love that it expands, great colour and great price. The guarantee is fabulous too. Also ordered two travel bags, great quality, very roomy and fold back into a neat size.”

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Posted 5 months ago

“Lovely looking luggage. The expandable section means I no longer need to pull a large suitcase around”

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Posted 5 months ago

“Excellent cases arrive on time even when I changed the date.”

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Posted 5 months ago

“Ordered online.”

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Posted 5 months ago

“Very easy to deal with, opted for quick delivery, tracking and communication excellent”

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Posted 5 months ago

“Quick delivery and well packaged.”

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Posted 5 months ago

IT LUGGAGE is rated 4.3 based on 7,262 reviews