IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,262 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 30th March 2026

Lindsey Ladds

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

345

Anonymous

Anonymous // 01/01/2019

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English

“Very good quality luggage the hard suitcases stand up well to the bashing they get through airport travel I initially got a small one from America for extra purchase but have now replaced my whole set with these Replicating cases to match I’m loving the vanity case that clips over the hand piece”

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Posted 5 months ago

“I’ve been using IT luggages in the past 15+ years and love them. Good quality and well designed suitcases. As my son is old enough now to pull his own hand luggage, so I bought him a kids under seat small suitcase. He loves it. Easy maneuver, light, spacious compartments, fun design inside and out.”

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Posted 5 months ago

“From ordering to delivering it was such an easy process”

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Posted 5 months ago

“Excellent service; however, I was a bit disappointed that your payment system didn’t allow me to pay in three instalments, despite stating that it uses Klarna. I’m already a regular Klarna customer and use their service frequently, so I’m unsure why this option wasn’t available.”

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Posted 5 months ago

“Quick delivery, item as described”

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Posted 5 months ago

“Purchased to replace case damaged by Airline”

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Posted 5 months ago

“They seem nice, maybe missing an inside pocket, but will have to wait and see next time we travel.”

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Posted 5 months ago

“So easy to use website and delivery was swift would definitely use again when needed.”

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Posted 5 months ago

“Large case is damaged Very disappointed No time to return it as I need it this week for holidays”

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Posted 5 months ago

Hi Joanne, Many thanks for your review. I am sorry to hear this. Please do not hesitate to kindly reach out directly via the 'Contact Us' form on our website, where the customer service team would be more than happy to look into this matter further for you. Many thanks

Posted 5 months ago

“Good communication, efficient delivery and good quality product.”

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Posted 5 months ago

“I needed to replace a case and this is very similar and updated”

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Posted 5 months ago

“Fabulous strong lightweight suitcase, with plenty of space inside. Looks lovely too.”

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Posted 5 months ago

“I cannot review the actual suitcase as unfortunately it got lost going to the courier company. However the customer service has been good with them trying to locate the parcel. I have then been given a full refund.”

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Posted 5 months ago

Hi Lisa, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, please do not hesitate to kindly reach out to our customer service team directly via the 'Contact Us' form on our website, where they would be more than happy to look into this matter further for you. Many thanks

Posted 5 months ago

“Item is the second case I have purchased. Very good quality and received very quickly after order. Would definitely recommend”

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Posted 5 months ago

“The handle is stuck and won’t go down only one trip!”

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Posted 5 months ago

Hi Victoria, Many thanks for your review. I am sorry to hear this. Please do not hesitate to kindly reach out to our customer service team directly via the 'Contact Us' form on our website, where they would be more than happy to look into this matter further for you. Many thanks

Posted 5 months ago

“Very pleased with the ease of placing my online order. The suitcases were shipped very quickly.”

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Posted 5 months ago

“The luggage bags are beautiful but the St Tropez is not.”

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Posted 5 months ago

“Ideal for younger traveller or anyone who likes technology”

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Posted 5 months ago

“Good quality and good value.”

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Posted 5 months ago

“Just a note on quality control. The zip on the upper outside pocket was jammed as it had caught in the lining. Easily sorted. Otherwise happy with the product and was bought to replace another one of your cases that had been on many a holiday and given faultless service”

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Posted 5 months ago

IT LUGGAGE is rated 4.3 based on 7,262 reviews