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IT LUGGAGE Reviews

4.3 Rating 3,065 Reviews

82 %

of reviewers recommend IT LUGGAGE

Company Reviews

Product Reviews

4.3

Based on 3,065 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 25th April 2024

IT LUGGAGE 5 star review on 25th April 2024

IT LUGGAGE 5 star review on 22nd April 2024

Nicola Cunningham

IT LUGGAGE 5 star review on 22nd April 2024

Mrs Suzanne McCulloch

IT LUGGAGE 5 star review on 21st April 2024

IT LUGGAGE 5 star review on 21st April 2024

IT LUGGAGE 5 star review on 14th April 2024

214

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I love my new underseat case. It's less 'in your face' than the cabin friendly one but still holds a lot. Unfortunately, the suitcase I had to match my new one got damaged on our flight out to Tenerife! 😡 I'll be looking for a new one of those now!”

Posted 7 months ago

“Great quality and absolutely stunning (exactly like the photos!) The ordering process was very straightforward and the dispatch and delivery was speedy.”

IT LUGGAGE 5 star review on 18th May 2023

Posted 11 months ago

“Goods damaged when received returning was very difficult it took nearly a month to return them and get a refund due to lack of regular communication”

Posted 1 year ago

Hi Paul, we apologise about the lack of communication from our team. We are in our busiest season at the moment and trying our hardest to get back to everyone in a timely manor. We appreciate your comments as they are helping us improve!

Posted 1 year ago

“The language bags are not bad, however the lock system is not good. I have used the bags for the first time and the lock system broke on one the bags.”

Posted 1 week ago

Hi Zain, many thanks for your review. I am so sorry to hear that you are experiencing issues with your itLuggage. Please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to assist. Many thanks

Posted 1 week ago

“Was sent the wrong size luggage and not offered any resolution so had to return for refund which I have been waiting for over a week and nothing refunded yet. Can't call anyone and responses are delayed. Overall absolute rubbish service and this was the first and will be the last time I purchase from here.”

Posted 1 week ago

Many thanks for your review. I am sorry to hear that you received the incorrect item. I have had a little look into this for you and can see that unfortunately, we would not have been able to re-deliver the cases in the time frame desired and therefore, a full refund was offered and accepted. Your collection was scheduled to take place on 09/04 and on the basis that this was completed successfully, you can expect to receive your refund within 10 days from this point, therefore, your refund should be processed by 19/04 - you will be notified once this has occurred. We do operate exclusively via email and I can see that we have not received any further emails from yourself since the collection, however, if you do require any further assistance at all please do not hesitate to get back in touch with our customer service team. Many thanks

Posted 1 week ago

“I love this luggage but the first one I got was too big and so I requested a return. I paid for the next size and received it but after several emails nobody has collected this first suitcase nor have I been refunded.”

Posted 1 week ago

Hi Breege, many thanks for your review. I am sorry to hear you are experiencing issues regarding your return. I have had a little look into this for you and can see that our emails regarding your collection have been bouncing back from the email address provided by yourself and therefore, are not being delivered. Your collection has been arranged and I have now resent this email for you. Please do not hesitate to get back in touch if this is still not received through. Many thanks

Posted 1 week ago

“customer service responded quickly the first time; then no updates anymore after the first response.”

Posted 3 weeks ago

“I bought a brand new suitcase from IT that arrived with damage and scuffs. I've now emailed three times this week (with attached photos) requesting a partial refund, as this suitcase is now out of stock, and have received no response. Although I love the suitcase, the customer service I've received has been atrocious! Not only is it extremely poor that a company would sell this at full price knowing it's damaged, but to then ignore customers is appalling.”

Posted 4 weeks ago

Hi Madeline, many thanks for your review. Please accept my sincere apologies that your case arrived with damage/faults. Please be aware that we do work from oldest to newest through the inbox, so with each new email received this will take the email chain back up to newer received emails, and our office has also been closed over the Easter bank holiday weekend, which may be the reasoning for a delayed response. I can only apologise for this. However, I have flagged this to the relevant colleague to push through this morning for you, please refer back to the email chain for updates. Many thanks

Posted 3 weeks ago

“The best luggage company.All my luggage are it as I travel often .So lightweight and last forever.Thank you it luggage.”

Posted 1 month ago

“I wish I could give no star as I was sent a wrong item and the communication was really poor.”

Posted 1 month ago

Hi Purnim, many thanks for your review. I am sorry to hear about the mix up regarding your order. However, I can see that you are in correspondence with the customer service team via email where they have advised that your replacements have been dispatched as of 18/03. Please kindly refer back to the email chain for tracking information. Many thanks

Posted 1 month ago

“Very happy with my purchase, the 10year warranty is what made me purchase this brand,I travel a lot and need reliability, my previous case which I had for approx 10years just lost a wheel, I didn't have original receipt and wasn't aware the IT luggage had the warranty when I bought it 10years ago(which I didn't order direct with IT)”

Posted 2 months ago

“Always by my luggage from IT. The cases are very sturdy and the wheels run brilliantly”

Posted 2 months ago

“My four year old grandson picked it and absolutely loves it. He was so excited he has packed his travel toys and snacks, even though he is not going away for another three months.”

Posted 2 months ago

“Arrived within a working day. No issues with dispatch, delivery or condition on arrival. Checked zips and lock, all seem ok. Doddle to change combination. Looks sturdy enough but reserving judgement on the product itself until we see how it performs on a trip to Australia and back.”

Posted 2 months ago

“I bought the suitcase on Sunday with delivery (paid extra) within 2 working days. The parcel arrived on Friday afternoon. Am I satisfied? NO...”

Posted 2 months ago

Hi Wojciech, thank you for your review. I am sorry to hear that you experienced issues regarding your delivery. Please do not hesitate to contact our customer service team on ITL_contact@itlugage.co.uk and they would be happy to look into this for you.

Posted 2 months ago

“I bought 2 underseat cases for my upcoming Easyjet flights to Tenerife, much to my husbands disgust as we have a loft full of luggage! He soon changed his mind!!!! When we arrived at the gate to board 90% of passengers were asked to place their bag in the cabin bag sizer. The majority of bags were too large for Easyjet's strict underseat size of 45x36x20 and the passengers had to pay to take their bag on board. our cases were looked at but not questioned and we boarded without problem. Thank you It for my perfectly sized, roomy cases. Thoroughly enjoyed using them. EASYJET PASSENGERS BE AWARE - EVERY PASSENGER HAD THEIR HAND LUGGAGE CHECKED FOR SIZE”

Posted 2 months ago

“I have only received half of my order and despite contacting them 4 times I have still not had a response. So I will have to take to social media. Very disappointing”

Posted 2 months ago

Good afternoon Juliette, I am sorry to hear that you are experiencing issues with delivery. I can see that the customer service team are in correspondence with you via email, please advise back using the email chain and we will aim to get to the bottom of your issue as soon as possible.

Posted 2 months ago

“Bought online. A bit too large. Got to pay to return so won’t. Disappointed. Do like the colour though.”

Posted 2 months ago

Good morning Lesley, Please get in touch with the team so we can look into this for you . ITL_contact@itluggage.co.uk Many thanks

Posted 2 months ago

“Beautiful suitcase, arrived quicker than expected. The only slight niggle was that the weight on the description on the tag attached to the suitcase says heavier than the weight description on the website. It's still super lightweight for what I need, but disappointing the tag and the website details aren't accurate/the same. Can't wait to road test it next week on our city break! Would definitely order again in the future”

Posted 2 months ago

“Flimsy cases, ok for the cabin bag but not sure the medium and large will survive the hold on a plane”

Posted 2 months ago

Hi Kelly, thank you for taking the time to leave a review. If you have any issues with your luggage or any queries you would like to take further, please do not hesitate to contact our customer service team on ITL_contact@itluggage.co.uk and we would be happy to assist.

Posted 2 months ago

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IT LUGGAGE is rated 4.3 based on 3,065 reviews