IT LUGGAGE Reviews

Name: IT LUGGAGE
Rating: 4.29

4.3 Rating 4,286 Reviews

82 %

of reviewers recommend IT LUGGAGE

4.3

Based on 4,286 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 26th November 2024

Viktoriya Zhekova

IT LUGGAGE 5 star review on 24th November 2024

Anonymous

IT LUGGAGE 5 star review on 8th November 2024

Anonymous

IT LUGGAGE 5 star review on 26th October 2024

Lisa Pedder

259

Anonymous

Anonymous // 01/01/2019

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English

“Very happy with my purchase of Bobble bloc luggage in raspberry. Easy to order and arrived on time.”

Helpful Report

Posted 3 hours ago

“Not impressed with the delivery of my suitcase! The box was just left on my door step, no knock on the door......we were home. When we noticed the box on the door step, we could see that the box had been opened, (which is why he just left the box without knocking) & the box was a bit battered. Perhaps our new suitcase was not to their liking?”

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Posted 19 hours ago

Hi Jackie, Many thanks for your review. I am sorry to hear this. Although the courier is a separate company to itLuggage, therefore, I would advise that this feedback is best passed onto them directly, I would like to sincerely apologise on their behalf. Should you require any further assistance in the future at all, please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website. Many thanks

Posted 6 hours ago

“Terrible service ordered on the 26th November for a birthday on the 11th Dec Still nothing arrived. (12th) Customer service so slow to respond. Apparently a second one is on its way but may as well be woth Santa and his reindeers. Ive had no updates or tracking numbers......”

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Posted 22 hours ago

Hi Joanne, Many thanks for your review. I am sorry to hear of the delivery issues in which have occurred in regard to your recent order, this is certainly not the standard we expect and I can only apologise on the courier's behalf. Furthermore, I would like to apologise for any delays in which have occurred in between our correspondence, unfortunately, due to the peak period we are experiencing an increased volume of emails, however, we are continuing to aim to respond to all customers as quickly as possible. However, I can see that your order has now been fully re-dispatched, with the tracking information shared for this. Please do not hesitate to get back in touch should you require any further assistance at all. Many thanks

Posted 7 hours ago

“Luggage is good. Customer service and delivery is poor”

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Posted 22 hours ago

Hi Simon, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. However, I can see that there has been very little communication from yourself with our customer service team, the original contact form being the only email from yourself in which the team responded to promptly. If you wish to receive any further assistance at all, please do not hesitate to get back in touch via the email chain where the team would be happy to help. Many thanks

Posted 6 hours ago

“Took advantage of a Black Friday offer for an extra large case but bought the whole set of 5. Light, classy and just what I needed. Good delivery and communication.”

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Posted 23 hours ago

“Unfortunately it was the wrong size …. But a good price”

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Posted 1 day ago

Hi Jackie, Many thanks for your review. I am sorry to hear that the suitcase in which you selected did not meet your size expectations. Please kindly be aware that the measurements of all our cases are listed clearly within our website and viewable prior to purchase. However, if you wish to initiate a return, within the 28-day return/refund period, please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website and they would be happy to help. Many thanks

Posted 6 hours ago

“I have purchased IT Luggage in the past (direct from a store) and I believe it to be the best luggage I have ever used. I have not yet received my current order and therefore cannot comment on that particular item.”

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Posted 1 day ago

“It hasn’t arrived yet”

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Posted 1 day ago

Hi Christine, Many thanks for your email. I am sorry to hear that your order has not arrived as of yet. Please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website should you wish for them to look into this any further for you. Many thanks

Posted 1 day ago

“The order was delivered on time and nicely.”

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Posted 2 days ago

“I am unable to write a review or rate my item as it is yet to be delivered. The tracker shows it has been with yodel since 2nd December (8days now).”

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Posted 2 days ago

Hi Stacy, Many thanks for your email. I am sorry to hear that your order has not arrived as of yet. Please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website should you wish for them to look into this any further for you. Many thanks

Posted 1 day ago

“Very good”

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Posted 2 days ago

“Second purchase from IT and very happy with the large suitcase and speedy delivery. Web page very easy to use. Great job IT”

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Posted 2 days ago

“Very pleased with these cases, they look sturdy enough. Very quick delivery also.”

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Posted 2 days ago

“Very pleased with set of luggage after delivery of first set bought one for my son an daughter in la who are also very pleased with the luggage. Delivery from ordering was very fast and cost of luggage very reasonable . Have recommended already to friends.”

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Posted 2 days ago

“Very good and strong”

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Posted 2 days ago

“Quick speedy delivery, goods of a high standard. Looking forward to many years of trouble free use”

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Posted 2 days ago

“I haven’t gotten my delivery! Yodel are uncontactable and now tracking number isn’t recognisable. I paid a lot of money for these suitcases and haven’t even gotten them. I expect a response.”

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Posted 2 days ago

Hi there, Many thanks for your review. I am sorry to hear that you have not received your order as of yet, this is certainly not the standard we expect and I can only apologise on the courier's behalf. Please do not hesitate to get in contact with our customer service team directly via the 'Contact Us' form on our website and they would be more than happy to look into this further for you. Many thanks

Posted 2 days ago

“Love the luggage. Recent one bought via Tesco had to be returned though as handle broke on first use. Replacement looks stronger”

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Posted 2 days ago

“I still havent received the luggage since ordering it about 2 weeks ago. Very poor really. If I ordered it from Amazon, it would have arrived by now.”

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Posted 3 days ago

Posted 2 days ago

“Sturdy and well made, the colour will make it easy to spot at luggage collection. It was also delivered quickly”

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Posted 3 days ago

IT LUGGAGE is rated 4.3 based on 4,286 reviews