IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.28

4.3 Rating 5,222 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 5,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 30th May 2025

304

Anonymous

Anonymous // 01/01/2019

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English

“Great size for carrying onto aircraft and also very lightweight. Will fit under the seat easily. A choice of a carry handle, shoulder strap and also fits onto your suitcase handle. I have always been very pleased with IT LUGGAGE.”

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Posted 3 days ago

“Disappointing the day after purchasing 3 cases and 2 case covers I received an email offering me 30% off !”

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Posted 4 days ago

“Good fast delivery and well priced very happy with product”

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Posted 4 days ago

“Great quality set of luggage at a very reasonable price and delivered really fast”

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Posted 4 days ago

“Very good quality case and very good customer service”

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Posted 4 days ago

“Great suitcase well packaged fast delivery”

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Posted 4 days ago

“Still waiting for customer service to get back to us as are suitcases only after the 1st use is dented and damage. We thought they were supposed to be strong?”

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Posted 4 days ago

Hi Juliet, Many thanks for your review. I am sorry to hear that you have not heard back from our customer service team as of yet. Unfortunately, due to the peak period, we are working through an increased number of emails, which may explain the delay in our response time, for which I can only sincerely apologise. I can see that the first correspondence in which we have received from yourself was as of yesterday morning - please be assured that a member of the team will be back in touch regarding this directly via the email chain in due course/as soon as possible for you. Many thanks

Posted 4 days ago

“Really great service!!”

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Posted 5 days ago

“I wanted a small bag to go under the seat when travelling. This is lovely. The rose gold makes it more feminine.”

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Posted 5 days ago

“Excellent suitcase and quick delivery. Highly recommended.”

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Posted 5 days ago

“Excellent packaging and prompt posting. Initially ordered the medium size but need a case for, mainly coach tours, so the bigger cabin size suitcase is perfect. Case is deep but, to check, packed the case as though for a trip and it comfortably accommodated everything I normally pack. This case is super lightweight and even packed with toiletries, it is easy for me to carry and the 8 wheels just round this little gem off to perfection. The lining is funky with adjustable straps for securing contents. Three pockets with a longer, zipped pocket on the inside lid. Outside is a zipped deep compartment/pocket which will be used for magazines/travel itinerary/or a book or two. Effective lock is simple to use. A real classy number in black with rose gold finishes.”

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Posted 5 days ago

“Very happy with our second purchase of IT luggage.”

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Posted 5 days ago

“I do like IT luggage,used it for years and other makes for the same price, don 't match up to the quakity. I've never known why, the internal straps go from side and not top to bottom, as this would stop items falling down in case. The cases I boight this fime are excellent value for money and have a ten year guarantee, so hoprfully they'll ladt a few years.”

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Posted 5 days ago

“Needed a medium suitcase and easily found one I liked the look of and was lightweight. From ordering to receiving only waited 2 days so really pleased with updates and delivery. Suitcase great quality too.”

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Posted 6 days ago

“Lovely suit cases I would recommend them to people cannot wait to use them.”

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Posted 6 days ago

“Was an issue with my suitcase when it arrived it was damaged i contacted them immediately to get a replacement and they took ages to respond do i didn't have chance to use it for my holiday. Waste of money”

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Posted 6 days ago

Hi there, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. Unfortunately, due to the peak period, we are working through an increased number of emails, which may explain the delay in our response time, for which I can only sincerely apologise. However, I can see via the email chain that when a convenient date for collection of the returning item was requested, 27/05 was advised by yourself. Therefore, as we are unable to dispatch any further items/replacements prior to a collection taking place (under policy), we would only be able to dispatch your replacement after the successful collection has taken place on 27/05. I can only apologise that, in turn, this means that your replacement will not arrive in time for your upcoming travels. However, should you require any further assistance at all, please do not hesitate to kindly refer back to the email chain where the team would be happy to continue to help. Many thanks

Posted 4 days ago

“Handle on luggage did not work and material very flimsy that it burst. It’s the worst money I have spent on luggage would defo not recommend I had cheap luggage for years and never had a bother thought it was time to upgrade and worst mistake I made”

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Posted 6 days ago

Hi Kim, Many thanks for your review. I am sorry to hear this. Should you wish for our customer service team to investigate this matter further for you, please do not hesitate to get in touch directly via the 'Contact Us' form on our website. Many thanks

Posted 4 days ago

“Good website, easy to navigate, wide range of luggage to select from. Have used IT Luggage suitcases in the past and generally they are of good quality.”

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Posted 6 days ago

“Beautiful suitcase. The colour is so beautiful I bought a pink one. I bought a xl one and I didn’t realise just how big it is.”

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Posted 6 days ago

“Fab cases and fab customer service when I had an issue with my first delivery”

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Posted 1 week ago

IT LUGGAGE is rated 4.3 based on 5,222 reviews