IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,368 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,368 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Amazing suitcases so light for a tiny price”

Helpful Report

Posted 1 year ago

“Great suit cases, plenty of space inside each one of them.”

Helpful Report

Posted 1 year ago

“Good looking case well made still waiting to try it out”

Helpful Report

Posted 1 year ago

“I love my cabin case. The case is an ideal size and the ease with which it glides along is great. I had ordered one in Navy Blue and my husband really liked it, so he got one in Olive Green. My only slight issue is the pull section for the zip 9n the front pouch is quite flimsy and I am scared that if you pull it too hard it might break off. However I will keep a watch on it.”

Helpful Report

Posted 1 year ago

“Great price, quick delivery, huge bag!”

Helpful Report

Posted 1 year ago

“Thought highly of the brand until this purchae”

Helpful Report

Posted 1 year ago

Hi Katrine, Many thanks for your review. I am sorry to hear this. If you wish to receive any further assistance regarding this matter, please do not hesitate to get in touch with our customer service team directly by using the 'Contact Us' form on our website and they would be more than happy to assist. Many thanks

Posted 1 year ago

“I have been using It luggage for the last couple of decades. I still have the wider handled lightweight case in green I bought then, albeit that the foam is wearingoff the handle. I decided over the last year to replace my huge cases with medium sized It cases and have now also bought the sit on case plus the larger Unanamous cabin bag as at 57 litres it's much bigger than our sit on cabin bags which holds on average up to 45 and the older case which holds 37 litres. I am very pleased with the newer cases and will always recommend It cases.”

Helpful Report

Posted 1 year ago

“Arrived on time!! Very impressed and happy with my cases🙏🏽”

Helpful Report

Posted 1 year ago

“Ordered case for next day delivery… paid the extra for this and had all the confirmations that assured me this was going to happen … sadly this was not to be .. waited for the case to arrive next day and didn’t ! so can’t really review case as had to cancel order as was too late to use for planned trip .. have had IT luggage before and has always been great quality.. they do however need to reconsider who carries out their express deliveries if customers are paying in expectation that order will arrive and sadly mine didn’t .. so 1 star”

Helpful Report

Posted 1 year ago

Hi Julianne, Many thanks for your review. I am sorry to hear of the delivery issues in which you experienced regarding your recent order, this is certainly not the standard we expect and I can only apologise on the courier's behalf. If you require any further assistance in the future at all, please do not hesitate to get in touch with our customer service team directly by using the 'Contact Us' form on our website and they would be happy to assist. Many thanks

Posted 1 year ago

“Great service and great products, love IT luggage.”

Helpful Report

Posted 1 year ago

“Great value!”

Helpful Report

Posted 1 year ago

“I'm new to IT Luggage, but was so impressed with all aspects of my shopping experience that it won't be long before I find a reason to revisit.”

Helpful Report

Posted 1 year ago

“Very nice cases fantastic size and quality not traveled with them yet but hopping they last as long as my last it cases we've had them over 10 year and thought it was a good time to upgrade”

Helpful Report

Posted 1 year ago

“easy to order with thorough and swift delivery of items”

Helpful Report

Posted 1 year ago

“I bought 2 large suitcases , the quality is excellent and goes well with my on flight bags already purchased , I now have a matching luggage sets , delivery was very prompt and a great customer service from IT overall.”

Helpful Report

Posted 1 year ago

“Really happy with my cabin bag. Lovely colour (purple) very practical with compartments and extender and a brilliant price! Came very quickly and well packed . Thanks”

Helpful Report

Posted 1 year ago

“Lovely looking cases delivered quickly excellent value”

Helpful Report

Posted 1 year ago

“I was pleased to get my new suitcase from IT LUGGAGE so fast. And it was helpful for me to pay for my parcel with Klarna.”

Helpful Report

Posted 1 year ago

“Exactly what I was looking for. A great range of luggage with every size you need. It looks good and is very easy to control when on its wheels. The website was easy to navigate, the price was particularly good and delivery fast and efficient. Well done and thanks.”

Helpful Report

Posted 1 year ago

“Always great products. We bought an under seat bag and a medium case. Great manoeuvrability. Stylish and practical bags.”

Helpful Report

Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 7,368 reviews