IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,369 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,369 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

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English

“Arrived on time and looks very smart, my previouse Luggae was IT which was the main reason for my choice”

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Posted 1 year ago

“I love my IT suitcase. I already have the medium size in a different colour. I would strongly recommend, because it is a strong durable suitcase.”

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Posted 1 year ago

“Great value for money and super speedy delivery.”

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Posted 1 year ago

“Excellent service my order arrived very quickly and was well packaged. Order process very easy to follow and kept up to date with progress.”

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Posted 1 year ago

“The itluggage is exactly what I needed. I will be testing it next month and I believe it will be my perfect suitcase. Finally arrived via Yodel who were terrible in the offering of delivery times. I don’t blame the driver whose work load must be horrendous.”

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Posted 1 year ago

“Great design and excellent features such as the removable wheels. Very well priced too. I bought the Berwick range but unfortunately they do not do a large which I would have also bought. None the less I am very impressed with the two pieces I have. Highly recommend.”

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Posted 1 year ago

“We bought two cases and love them both. Great quality and so light… have had IT cases for years and have always been happy!”

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Posted 1 year ago

“The bags arrived on time and were packed well to avoid any damage. The suitcases were exceptionally light and look robust enough to go through an airport. They were of good quality material and looked premium. Will by again in the future.”

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Posted 1 year ago

“I only got the hold-all not the cabin case… we are in discussions of where my cabin case is”

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Posted 1 year ago

Hi Wendy, Many thanks for your review. I am sorry to hear that you have only received 1 out of 2 items ordered. I can see via the email chain that this is already being looked into for you, however, I have also flagged your most recent emails to the team. Please kindly refer back to the email chain where further updates will be advised. Many thanks

Posted 1 year ago

“Rubbish, item not delivered despite the correct address being picked up”

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Posted 1 year ago

Hi Jennifer, Many thanks for your review. I am sorry to hear that you have experienced delivery issues regarding your order. Unfortunately, delivery issues are unforeseen, however, we always aim to resolve these as quickly as possible for our customers. I can see via the email chain and tracking information that, unfortunately, Yodel returned your parcel to us, this was not actioned from our end but by Yodel directly, for which I can only apologise. Due to your order being returned to sender by the delivery company, a full refund has been processed for you. However, if you require any further assistance at all, please do not hesitate to get back in touch. Many thanks

Posted 1 year ago

“Efficient ordering and Delivery of case, the case is my second IT one purchased and the first one has been very reliable which is why i bought another one.”

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Posted 1 year ago

“Very fast delivery, great service!”

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Posted 1 year ago

“The product came damage by the Evri delivery I reported to both! Send proof of damaged I got a response from it luggage offering a replacement luggage ou 30 off I decided to take the 30 off I’m very happy with it and was well informed to was going on I will be using them again in the future thanks .”

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Posted 1 year ago

Hi Lucy, Many thanks for your review. I am sorry to hear that your order was damaged in transit by the courier. Please kindly be aware that we advise of a 24-48hr response period, therefore, as the last email received from yourself was as of Friday afternoon, you are not likely to receive a response until after the weekend (today). Following on from the above, I can see via the email chain that a member of the team has confirmed the refund of 30% has been actioned for you this morning. However, should you require any further assistance at all, please do not hesitate to get back in touch. Many thanks

Posted 1 year ago

“Recently purchased glitzy large case and cabin case,used for first time last week and the rose gold colour has already peeled off the large case.not very happy.would have expected to have lasted longer than 1 use.”

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Posted 1 year ago

Hi Hayley, Many thanks for your review. I am sorry to hear this. Unfortunately, general wear and tear is not covered under our warranty. Nevertheless, if you wish to speak with someone further regarding this matter, please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk. Many thanks

Posted 1 year ago

“Looks great, very lightweight.”

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Posted 1 year ago

“Service second to none. Thank you. Charles.”

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Posted 1 year ago

“Particularly good service when I had a query. I wanted to swap the colour and it was extremely easy with good communication and not much of a charge.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Great selection. Excellent prices. Good delivery.”

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Posted 1 year ago

“Lovely Luggage”

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Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 7,369 reviews