IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,274 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,274 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

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English

“Nice colour, light, and moves really easily”

Helpful Report

Posted 7 months ago

“Not used yet but extremely well packed and exactly what I was expecting. Lots of little extras like front pockets, zip locking system, even quality luggage labels included. Great fun colour and looking forward to finding them easily on the carousel! Very pleased I bought this set.”

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Posted 7 months ago

“I always purchase IT luggage as it’s built to last and the quality is exceptional”

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Posted 7 months ago

“Awful customer service and products. I have been purchasing ‘it’ suitcases for years but I have noticed that the quality has dramatically reduced. We have had suitcases break whilst on holiday, with a particular weak point being the zip on the larger suitcases. We have spoken to it luggage about this and they failed to take any accountability. They offer to send out replacement zips but that doesn’t solve the issue. One customer service representative referenced landfill sites when I mentioned the suitcase being unusable and I thought that was ironic given the fact that I was speaking to a mass manufacturing luggage company. I will not be purchasing from it luggage again and I most certainly wouldn’t recommend them to anyone.”

Helpful Report

Posted 7 months ago

Hi Tasnim, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. However, please kindly be aware that the 10-year warranty is in place to provide replacement parts where necessary, not replacement cases or refunds I'm afraid. Therefore, the offer of and replacement part provided in regard to your claim falls in line with this correctly. Nevertheless, should you require any further assistance in the future at all, please do not hesitate to get back in touch. Many thanks

Posted 7 months ago

“It is excellent not my first IT luggage have a bag that has lasted for 10 years now so IT is excellent”

Helpful Report

Posted 7 months ago

“I purchased a full set of luggage many years ago for a trip to USA. It has proved durable, light, manoeuvrable and compliant for all airlines. Family have 'borrowed' some of the luggage and one of the cases has a wobbly wheel. Therefore, I decided to buy new cases cabin and medium luggage compliant with most European flights and easily spotted on the luggage carousel. Looking good so far, will update after our trip.”

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Posted 7 months ago

“These cases are really lovely to look at, not practical for going on holiday by plane as they fall over all the time. (Not a good look). At first I though 5 star until using them.”

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Posted 7 months ago

“I was very happy with my order and have just returned from a trip i mistakenly unzipped the expandable part and cannot close it as the zipper doesn’t work properly it doesn’t seem to be join up. On contacting customer service I sent pictures of the problem and my suitcase has just been collected for a replacement Excellent customer service thank you”

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Posted 7 months ago

“Haven't used it yet, but certainly good size and looks good too!”

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Posted 7 months ago

“Love it! Looks great, handles well and different compartments. Great for weekend away.”

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Posted 7 months ago

“I’ve bought quite a few products from IT luggage and they’ve never let me down. With the ones I’ve purchased online I’ve always payed the extra charge for next day delivery and the service has been super-swift. Stylish, affordable, with fast, trackable delivery.”

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Posted 7 months ago

“Product arrived ontime with regular updates. No issues.”

Helpful Report

Posted 7 months ago

“The return process provided by IT luggage wasn’t entirely straightforward. I was provided with a tracking number which supposed to display the collection time on the day of collection, but it did not. When I reached out to customer services for clarification early that same morning, I received no response. As a result, I was left waiting around the entire day for the courier to arrive, which was an inconvenience for me. You also have to pay a £5 return fee which gets deducted, something that I have never come across.”

Helpful Report

Posted 7 months ago

Hi there, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with the return process. However, unfortunately, when it comes down to the collection timeframe, this is to be advised directly via the courier I'm afraid and not ourselves. I do, however, apologise for any inconvenience this may have caused. Nevertheless, I can happily see that your collection has now taken place successfully. You can expect your refund to be processed accordingly within 10 working days. However, should you require any further assistance in the meantime, please do not hesitate to get back in touch. Many thanks

Posted 7 months ago

“Perfect underseat luggage! It’s adorable !”

IT LUGGAGE 5 star review on 18th August 2025

Helpful Report

Posted 7 months ago

“Whenever I have bought a suitcase i always chose it suitcases My last it suitcase lasted a good 12years or more And unfortunately this time my old one got damaged at the airport so it was time to buy a new one .”

Helpful Report

Posted 7 months ago

“Received wrong colour case got dark grey ordered cream!!! Too difficult to return so giving as a gift to a man!!! Dreadful. Not using again”

Helpful Report

Posted 7 months ago

Hi Shelley, Many thanks for your review. I am sorry to hear that the incorrect colourway was received. Unfortunately, we do not seem to have received any email correspondence from yourself in regard to this matter, therefore, have not had the opportunity to resolve this for you. Should you decide you do wish to initiate a return, within the 28-day return/refund period, please do not hesitate to reach out to our customer service team directly via the 'Contact Us' form on our website, where they would be happy to help with this. Many thanks

Posted 7 months ago

“Perfect pink suitcases set for my daughter. She liked it. Managed to pack enough clothes for the 4 days get away as well as extra in the big suitcase and all toiletries in the small one. Would definitely recommend for little girls.”

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Posted 7 months ago

“IT Luggage remains the number 1 Luggage for me!”

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Posted 7 months ago

“Good quality product but unfortunately it is too big for me. I am not very impressed with the courier that is used by your company. I did get a prompt response from your customer service which I appreciate.”

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Posted 7 months ago

“Paid for express delivery and the cases never arrived on the day even though I was assured they were. Limited communication - very difficult to get hold of! Finally ( a week and a half later ) had an update from yodel saying my parcel had gone missing and to contact It luggage which I have, asking for a refund and now no one will contact me back. Absolute nightmare and sham!”

Helpful Report

Posted 7 months ago

Hi there, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, I can happily see that our customer service team have been in frequent communication with yourself in regard to this matter, since the first communication received from yourself upon your return from your travels (18/08 - yesterday). As offered within the email chain, we would be more than happy to provide a full refund for this order in which was not received, however, we were unable to process this with an open chargeback claim in place. I can happily see that this claim has since been closed, therefore, your refund will be processed accordingly in due course. Please kindly refer back to the email chain where any/all further updates will be provided. Many thanks

Posted 7 months ago

IT LUGGAGE is rated 4.3 based on 7,274 reviews