IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,292 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

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English

“The bag is really nice and strong. Love it 😍”

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Posted 1 year ago

“Handy size and very light and easy to manoeuvre 😊”

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Posted 1 year ago

“This box design is genius! Perfect for international travel and going through the airport.”

IT LUGGAGE 5 star review on 3rd February 2025

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Posted 1 year ago

“Suitcases are always lovely and durable”

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Posted 1 year ago

“Brilliant just what my husband needs for work travelling all over”

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Posted 1 year ago

“Very good value products, well made. A very professional service when I needed to return an item, it was collected from me and the refund was received promptly”

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Posted 1 year ago

“As I've now received this request for a review 3 times I feel compelled to share my experience i have yet to receive my order !”

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Posted 1 year ago

Hi there, Many thanks for your review. I am sorry to hear that you have not received your order as of yet. Should you wish for the customer service team to look into this further for you, please do not hesitate to get in touch directly via the 'Contact Us' form on our website. Many thanks

Posted 1 year ago

“I'd have given zero if possible. The bag purchased is damaged. I've been trying to arrange a return for 2 weeks and have not even had an acknowledgement to any of the three attempts that I've made at contacting IT Luggage through their Contact Us option on the website. I managed to find a phone number and left a message but no response. I would have been happy with a replacement bag, but given the lack of response and poor customer service, I now just want a refund and to never deal with IT Luggage again.”

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Posted 1 year ago

Hi Raymond, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. However, it seems that the only communication we have received from yourself was as of yesterday afternoon (03/02), we have not received any correspondence prior to this point. The team then replied promptly to this, within the hour, with further information on how to proceed with your return. I have also resent this email just in case. Please kindly refer back to the email chain where the team would be more than happy to continue to assist with your return. Many thanks

Posted 1 year ago

“Really happy with the 3 piece luggage set, looks sturdy and durable. Hopefully stands the test of the baggage handlers. Very pleased with my purchase”

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Posted 1 year ago

“Great quality and very stylish.”

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Posted 1 year ago

“Is very good,but the color is not like in the picture”

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Posted 1 year ago

“Awful service, sent me the wrong luggage, refused to send me the correct one straight away as wanted me to ship the wrong item first. The item I had actually ordered was out of stock by the time I sent the wrong item so was left with nothing. Poor customer service.”

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Posted 1 year ago

Hi Valeria, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. Firstly, I would like to sincerely apologise again that the incorrect case was received. However, I can see from the email chain that the team has been attempting to assist to the best of their ability in this matter since the first email was received on Monday (27/01). I can see that by the EOD Tuesday a collection had already been arranged for Wednesday morning, where it was also advised that 'after a successful collection' the correct case could then be dispatched and 'once all is collected and delivered and we can refund a discount back to you for the inconvenience'. In regard to the correct case being dispatched after collection, unfortunately, this is standard procedure I'm afraid. Any return must be collected prior to a replacement being dispatched, no matter the circumstance. However, it was advised that upon collection of the incorrect item we could of course dispatch the correct item under express shipment for you, in an attempt to further ensure that this would arrive in time for your upcoming travels. A refund was only ever mentioned so you were aware that you also had this as an option if all else failed, as clearly advised within the email chain. By no means was it ever suggested that this should be the route you take if you did not wish to. However, this was prior to the item being flagged as out of stock. As soon as it was flagged by yourself that you had noticed the item falling out of stock, it was advised that if this remained the case after the successful collection had taken place, we would of course provide a full refund instead automatically. Therefore, the fact that the item was out of stock was acknowledged prior to the collection taking place - this differs from the information provided within your review. As you can see from the above information, you were kept clearly in the loop throughout the whole process. To finalise, once the incorrect item was confirmed as collected, as the correct item still remained out of stock, your full refund was processed swiftly, just as we stated it would be previously within the email chain if the item was OOS, in order to ensure that the matter was not prolonged further for you. In regard to the discount offered, as advised within the email chain and quoted above, this would be processed under the condition that all relevant cases had been collected and replacements delivered, therefore, the original order continuing to be fulfilled. However, as the original order could no longer be fulfilled due to the original item falling OOS, a full refund was then processed instead. Therefore, as also advised within the email chain, we cannot refund more money than an order is worth but we would be more than happy to provide a discount should you wish to place a further order instead. Please kindly be aware that this is simply as a gesture of goodwill – as the offer of a discount was only on the condition that the original order would remain fulfilled, not refunded. As your full refund has been processed our obligation to yourself, therefore, has been met. I can only apologise that this is not the outcome you hoped for but I do hope this helps to clarify. Please do not hesitate to get back in touch should you require any further assistance in the future at all, or should you decide to take up the goodwill gesture discount on offer. Many thanks

Posted 1 year ago

“Ordered 2 suitcases 3-5 day free delivery, but received them the next day. Easy to order on line. Cases and packing in good condition, delivery company - good delivery. Cases are just what we wanted and are of expected quality. Good service at every stage”

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Posted 1 year ago

“I was more than pleased with my cases. They are well made identifiable. The only thing I would have liked more would be locks but that's my fault I thought they came as standard”

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Posted 1 year ago

“Having used IT luggage before I found it one of the most robust makes there is. And it works! The wheels run smoothly, the zips don't give up on you and, unlike cheap luggage, it hasn't split, or wheels come off during luggage handling at airports. Not expensive for all that.”

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Posted 1 year ago

“Excellent service excellent products highly recommend”

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Posted 1 year ago

“Look good and nice and light. Good value product.”

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Posted 1 year ago

“Very light in weight and good quality. Extremely pleased with my purchase.”

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Posted 1 year ago

“fast delivery service and quality products, will buy from here again :)”

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Posted 1 year ago

“The lock completely broke off the first time I used my suitcase. It was the large Intervolve suitcase. I didn’t expect to have a problem getting a replacement or even a repair as it had the warranty but was told the warranty wasn’t valid as the damage happened while by case was with the airline. Surely a large suitcase should be able to withstand general use when checking it in for a flight. That’s what I bought it for. Really disappointed with the quality of the product and with the customer service.”

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Posted 1 year ago

Hi Jenny, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. Unfortunately, as stated clearly within our warranty policy, damage caused by an airline/3rd party is not covered under our 10-year warranty, therefore, we would be unable to proceed further with a claim in this instance I'm afraid. However, as a gesture of goodwill, we would be more than happy to supply a replacement zip pull in order to resolve the issue if you wish? If you would like to proceed with this offer, please kindly advise back via the email chain where we can then get this processed for you. Many thanks

Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 7,292 reviews