IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,292 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Sturdy, stylish and good notifications.”

Helpful Report

Posted 1 year ago

“I love it luggage’s medium plus polycarbonate options, really pleased with the size and expandability. One thing I’m not super happy about though is the fact I used my work laptop to order the case and then started getting marketing emails to my work email address (despite ordering using my personal address). Not really very happy about that!”

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Posted 1 year ago

“Dissapointed with only 2 wheels my last one had 4. Quite Heavy to pull”

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Posted 1 year ago

“Very pleased with the items purchased, great size, great colour, exactly as shown. Prompt delivery and well packed. Can't wait to use them!”

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Posted 1 year ago

“Very good quality and fast delivery thanks”

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Posted 1 year ago

“Best luggage ever I got”

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Posted 1 year ago

“After initial difficulty in contacting it luggage they have been excellent in organising a return which was collected on time. Very happy with the outcome and would recommend the company”

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Posted 1 year ago

“excellent service, brillant product”

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Posted 1 year ago

“Beautiful… very pleased. Great quality.. even better than the picture. And great price compared to other sights selling at double the price. Hurry up and buy.”

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Posted 1 year ago

“The cases arrived on time, have not used them yet, but build quality looks and feels great.”

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Posted 1 year ago

“Arrived quicker than expected. Good communications and easy to purchase from.”

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Posted 1 year ago

“Look the part now just to wait to go away to use them. Love that they all cut fit inside each other for storage”

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Posted 1 year ago

“I bought this suitcase for my daughter’s birthday and she was really pleased with it! The quality looks really good and so does the colour! All set for our trip to Oz!”

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Posted 1 year ago

“Unfortunately the instructions with the cabin bag were in Spanish! The bag was purchased in the UK and I would have thought the instructions would be in English!”

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Posted 1 year ago

“I purchased the IT Britbag set of 3 suitcases online after searching numerous shops and online sites. The cases were delivered quickly and I was really pleased with the quality, colour, size and weight of them . They come complete with robust looking rubberised luggage tags attached to each case. I haven't used them yet but they look and feel pretty robust and up to the job of being thrown around whilst protecting my belongings! The only thing I needed to purchase was some padlocks to secure the zip fastening. They look eye catching and I can't wait to try them out!”

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Posted 1 year ago

“Nice luggage. It arrived with some dust marks on the front as if it was pushed along a floor, but I can clean those out. After having an awful experience buying AwayTravel softside luggage, this was a relief!”

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Posted 1 year ago

“Love the suitcase. Its bigger than expected but that's a bonus. Great value for money”

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Posted 1 year ago

“Amazing set Live it so much Still given a 5 but worried about the smallest case as the interval zip isn’t as smooth as the rest, and hope it last as that’s my favourite piece!”

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Posted 1 year ago

“Excellent value for money, really good quality.”

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Posted 1 year ago

“Luggage never arrived after over a week since “successful delivery”, contacted both courier and IT luggage and haven’t received any help yet”

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Posted 1 year ago

Hi Francesco, Many thanks for your review. I am sorry to hear of the delivery issues in which you have experienced in regard to your recent order. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. Following on from the above, unfortunately, we do not seem to have received any contact from yourself I'm afraid. Please could you kindly resend your email directly to ITL_contact@itluggage.co.uk where the team would be more than happy to look into this further for you? Many thanks

Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 7,292 reviews