IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,276 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,276 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Unable to deliver as promised and the currier they use are the worst in the industry Lied about attempted delivery and tracking was laughable No support from it customer services at all”

Helpful Report

Posted 7 months ago

Hi Ian, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, I can see that in light of the delivery issues, the parcel has been requested to be returned to sender at your request. Therefore, your full refund will be processed accordingly in due course. I can only apologise again for this matter. Please do not hesitate to get back in touch should you require any further assistance in the future at all. Many thanks

Posted 7 months ago

“Quick delivery of the suitcase seems very well made will be trying it out later this month”

Helpful Report

Posted 7 months ago

“I like the IT luggage website. It’s functional and ordering is easy. The bags arrived in just a couple of days. Thank you for a very good service”

Helpful Report

Posted 7 months ago

“Not tried it out at the airport yet. But without the wheels the underseat measurements are correct. I'm impressed with this underseat convertible case so much so that I am considering buying the larger cabin size convertible case too.”

Helpful Report

Posted 7 months ago

“Excellent”

Helpful Report

Posted 7 months ago

“Great set of cases, the fact that you can connect the cases to only pull one handle is perfect for me as a single traveller”

Helpful Report

Posted 7 months ago

“The website has lots of choice and options and is easy to navigate. Ordering was straightforward and I was kept well informed about my delivery. The two suitcases were delivered very quickly and are just what I wanted - smart and well-designed.”

Helpful Report

Posted 7 months ago

“First flight with the duotone and the zipper handle came off making it impossible to lock the bag. Was so stressed for the return but luckily nothing was stolen from my bag. I don’t know if they will repair it or replace it or if my money is down the drain. Was considering buying a whole set but now I’d rather not given this experience.”

Helpful Report

Posted 7 months ago

Hi there, Many thanks for your review. I am sorry to hear this. Please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website, where they would be more than happy to investigate this matter further for you. Many thanks

Posted 7 months ago

“Came quickly so cannot fault the service even though one of items was not as described”

Helpful Report

Posted 7 months ago

Hi Morag, Many thanks for your review. I am sorry to hear this. Please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website, where they would be more than happy to investigate this matter further for you if you wish. Many thanks

Posted 7 months ago

“Very quick to deliver and everything arrived with no issues. Seamless ordering process.”

Helpful Report

Posted 7 months ago

“Very happy with my purchase, they were very good value for money, lightweight and arrived quickly.”

Helpful Report

Posted 7 months ago

“Bought a set of it luggage for our holiday. Looks very nice and lots of room for packing but I don’t recommend the locking system as it has broken and now unable to lock the case.”

Helpful Report

Posted 7 months ago

Hi Veronica, Many thanks for your review. I am sorry to hear this. Please do not hesitate to get in touch with our customer service team directly via the 'Contact Us' form on our website, where they would be more than happy to investigate this matter further for you. Many thanks

Posted 7 months ago

“Delivery packaging was damaged with the box lid unsecured, however the case itself appears undamaged and I am very pleased with it so far, had a lovely iT case for years but the extending handle was damaged recently by BA. So this is a replacement.”

Helpful Report

Posted 7 months ago

“Love my it luggage already had the ex large suitcase and holdall now have the medium case and backpack ready for my trip would of loved the cabin bag and the under the seat case but out of stock would be nice to get message for when they are back in stock so can have the little set ready for all occasions”

Helpful Report

Posted 7 months ago

“Hi, I was initially very excited when purchasing my luggage for my toddler, the aim was to ensure my trip went smoothly. However my luggage didn’t turn up, I’m currently on holiday WITHOUT my luggage. I ordered it on a Thursday, paying for next day delivery, gave it a grace period till Monday. However, it didn’t arrive till Wednesday (I flew out Tuesday). So I will be coming back and returning the luggage, and purchasing from another company. I’m really disappointed and my trip didn’t go as smoothly as planned, nor did I enjoy my journey as I didn’t have the luggage I hoped to have. Reading previous reviews regarding delivery it always seems to be the same response “ Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you wish for our customer service team to investigate this matter any further for you, please do not hesitate to get in touch directly via the 'Contact Us' form on our website, where they would be more than happy to do so.” That isn’t good enough. We wanted your product, regardless of the delivery courier, it’s your job to keep your customers happy. Clearly this courier service isn’t working. Regards, Safia”

Helpful Report

Posted 7 months ago

Hi Safia, Many thanks for your review I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you wish to initiate a return within the 28-day return/refund period, this can be actioned directly via the 'Contact Us' form on our website, where our customer service team would be more than happy to assist with this. In the meantime, I can happily confirm that I have reimbursed the shipping fee in light of the delay. Many thanks

Posted 7 months ago

“My girls really live their new ride on , I can’t wait to use them on our trip”

Helpful Report

Posted 7 months ago

“Absolutely in love with my new IT luggage, smart, classy and lightweight”

Helpful Report

Posted 7 months ago

“Fast and efficient service, very pleased with the products purchased”

Helpful Report

Posted 8 months ago

“I am mostly pleased with my suitcase but I asked for next day delivery and received it two days later with no way of getting an update on delivery status. Also I have used the cabin sized suitcase and noticed when packed in the boot of transportation that the coating marks/scratches easily on my first time of using it which is disappointing.”

Helpful Report

Posted 8 months ago

Hi there, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, I can happily see that the cost of shipping has now been reimbursed for you in light of this delay, however, should you require any further assistance in the future at all, please do not hesiatate to get in touch directly via the 'Contact Us' form on our webiste, where the customer service team would be more than happy to help. Many thanks

Posted 8 months ago

“The bag is exactly what I was looking for and delivery was quick. However, the bag arrived with marks on one side so disappointed.”

Helpful Report

Posted 8 months ago

Hi Lucy, Many thanks for your review. I am sorry to hear this, this is certainly not the standard we would expect. Should you wish for our customer service team to investigate this matter further for you, please do not hesitate to reach out directly via the 'Contact Us' form on our website, where they would be more than happy to do so. Many thanks

Posted 8 months ago

IT LUGGAGE is rated 4.3 based on 7,276 reviews