IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,269 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,269 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

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English

“Great service & cabin bag though not used yet looks just what I need.”

Helpful Report

Posted 5 months ago

“I’ve got to give credit where it’s due, Ashlea from IT Luggage customer service was an absolute star. There was a bit of drama with the original courier (because of course there was), but Ashlea sorted it out quickly and calmly. Lots of apologies, zero attitude, and she made sure my suitcase arrived in time for my trip. Honestly, that’s all you ever want from customer service….someone who just gets it done without making it your problem. Massive thanks to her for saving the day!”

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Posted 5 months ago

“Quick delivery. I already have the large IT suitcase so knew the quality would be great. But I was so pleased by the amout this little cabin suitcase fitted in. Luckily travelling by train so weight did matter.”

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Posted 5 months ago

“really good quality and super light weight perfect for travelling”

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Posted 5 months ago

“Quick delivery and a great quality luggage set - my wife is very happy with her new travel companions!”

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Posted 5 months ago

“Ease of ordering, good communication, delivered promptly, correctly and no damage. What more can a customer want?”

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Posted 5 months ago

“Nice sturdy case. Good looking and easy to move. Like the zipped side to stop things falling out if need to open at airport.”

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Posted 5 months ago

“Ordered in afternoon and was here the next day. Brilliant. The cases are as described light, excellent packing space and extremely easy to move”

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Posted 5 months ago

“I ordered at 3pm and by 3pm the next day my new suitcase arrived !! Fabulous service ,great communication ,would highly recommend ..”

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Posted 5 months ago

“Really love this luggage, so lightweight, spacious, and very attractive looking, not to mention it’s very affordable 10/10”

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Posted 5 months ago

“Brilliant suit cases , do the job brilliantly , and look so good”

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Posted 5 months ago

“Very helpful got the delivery process sorted very quickly”

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Posted 5 months ago

“Very big luggage box..lots of space.i love it,I will order 1 more”

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Posted 5 months ago

“Great service thanks”

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Posted 5 months ago

“Not a very understanding with their customer service, I would not use them again.”

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Posted 5 months ago

Hi there, Many thanks for your email. I am sorry to hear this. However, unfortunately, we do not seem to have received any email correspondence from yourself I'm afraid. Please may this kindly be resent and/or please may you kindly advise of the (your) email address used directly via social media private message? You can find us @itluggage on Instagram and Facebook. Many thanks

Posted 5 months ago

“Looked at a few reviews before purchasing. IT Luggage was a company that we were happy to use as there was loads of choice at great prices”

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Posted 5 months ago

“Brilliant service, fast delivery”

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Posted 5 months ago

“Fab site and great prices however the delivery let it down massively”

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Posted 5 months ago

“Great case, as this is the 2nd one we have had. The other is ordered at least 14 years ago.”

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Posted 5 months ago

“I love my underseat suitcase and used it this weekend. Perfect. However the small foldable bag I ordered at the same time was disappointing. It looked great on the advert but smaller and less impressive in real life. I’ve left it in its bag and haven’t returned it as it will probably cost more than it’s worth.”

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Posted 5 months ago

IT LUGGAGE is rated 4.3 based on 7,269 reviews