IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,262 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 30th March 2026

Lindsey Ladds

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

345

Anonymous

Anonymous // 01/01/2019

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English

“Great I like it”

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Posted 5 months ago

“5 star thank you”

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Posted 5 months ago

“Your website is very easy to use, allowing searching & purchase to be quick & simple. Quick & careful postage of the order. Many thanks.”

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Posted 5 months ago

“DUO-TONE - TROLLEY BAG (PEWTER / BLACK) Decided to order as there was a discount code. Quick delivery. Very happy with this dinky bag. Not used it yet but will be in December for a short flight. Light with plenty of compartments. Fabric is nice. Tall handle slides out, I'm 5'4" and fully extended it's a bit higher than my normal case pulling reach. Looking forward to using it.”

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Posted 5 months ago

“Great value excellent service quick delivery Would recommend”

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Posted 5 months ago

“The suitcase I ordered is good quality and perfect size . Really pleased all round.”

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Posted 5 months ago

“Bought set of fine wine cases for my daughter. Delivery was first class and prompt, cases are beautiful. Rose gold zip, floral lining very ted baker!!! Beautiful. Would certainly recommend them if you need new cases at a reasonable price.”

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Posted 5 months ago

“Be sure to look at the site before purchasing elsewhere. Good selection at a reasonable price. Delivered within 48 hours free of charge.”

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Posted 5 months ago

“Lovely case , great colour and style.”

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Posted 5 months ago

“Unfortunately my case came damaged with all the lining ripped, I've tried to get in touch 3 times to sort out me sending the item back but have had no response.”

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Posted 5 months ago

Hi Georgina, Many thanks for your review. I am sorry to hear this. However, I can happily see that the customer service team have provided a further update directly within the email chain as of this morning. Please kindly refer back this email chain where any/all further assistance can be provided as necessary. Many thanks

Posted 5 months ago

“My suitcase is what i exspected from IT LUGGAGE. It is good qualtly and storage space.”

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Posted 5 months ago

“We have a number of IT luggage items. We appreciate their light weight and reasonable price. They generally serve us well.”

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Posted 5 months ago

“Very quick delivery.”

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Posted 5 months ago

“Lovely vanity case that matches my luggage. Super quick delivery. Very impressed.”

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Posted 5 months ago

“Lovely suitcase”

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Posted 5 months ago

“Very quick delivery. Extremely pleased with the suitcase. Efficient and friendly customer service and communication.”

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Posted 5 months ago

“The luggage looks fine but it’s just arrived so not used it yet. I took a star off because delivery was delayed and communication with both IT Luggage and Yodel was difficult as both customer services are located overseas!”

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Posted 5 months ago

“I decided to splurge out on matching luggage. Needed some with 8 wheels so they would just glide along. They didn't disappoint!!! Very stylish and the 10 year guarantee is a bonus! Very sturdy and ample room for all my belongings and I only bought the medium and cabin sizes!”

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Posted 5 months ago

“Fast delivery Great looking luggage Have not yet tried it Wiil this weekend so will let you know”

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Posted 5 months ago

“I have already bought one and wanted another one for my son as these cases are strong and is perfect or so I thought for a few days away to take on a plane,which we travel every few months. But as I used them for the first time for the school holidays,I was stopped to do the cage test at the airport and although these cases are the correct size advertised for flights,it did not fit in the planes cage. Of course I took the wheels off as I bought them for this purpose to give me extra room for clothes etc so I didn’t need to pay for extra luggage but no,what a complete waste of time. I ended up paying for an extra bag. So not only have I bought two of these cases,they are completely useless and has not saved me any more money to which they were intended. Very unhappy”

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Posted 5 months ago

Hi Victoria, Many thanks for your review. I am sorry to hear this. We would always advise cross-checking the measurements of the desired case with the relevant airline restrictions prior to travel/purchase. Furthermore, we do also have available designated 'Shop By Airline' categories directly on our website, which each include the approved styles we have available per airline. However, should you require any further assistance at all, please do not hesitate to reach out to our customer service team directly via the 'Contact Us' form on our website, where they would be more than happy to investigate the matter further as necessary. Many thanks

Posted 5 months ago

IT LUGGAGE is rated 4.3 based on 7,262 reviews