IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,271 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

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English

“Good quality looks better than the pictures”

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Posted 6 months ago

“This is the second purchase (different colour) of this piece of luggage for the younger brother of a grandson who loved his luggage gift. This is just the right size for clothes and teddies and easily managed in airports and on footpaths. Very robust, well designed and made and looking like the cases will last until the boys grow out of them.”

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Posted 6 months ago

“Excellent they sorted out a small problem very quickly and gave me next day delivery for free”

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Posted 6 months ago

“So light but also roomy. Just what I wanted.”

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Posted 6 months ago

“The worst customer service ever, no response to emails, continuous delivery attempts CANCELLED would never shop from the website again better off going to matalan at least they value customers”

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Posted 6 months ago

Hi Sofia, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, please kindly be aware that we are currently navigating through a peak period, with an increased volume of emails. Therefore, this would explain the delay in our replies, however, I do sincerely apologise for this nevertheless. I can happily see that your order has now been successfully delivered in full. However, should you require any further assistance in the future at all, please do not hesitate to get back in touch. Many thanks

Posted 6 months ago

“This is the second piece of IT luggage I have purchased, it is excellent quality and delivered very quickly. However the luggage label was broken in transit so I texted customer service and the got back to me immediately with apologies and assurance that they will sort it out. The damaged part is on order and they have kept in touch. Excellent prompt service, these days, a rarity!!”

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Posted 6 months ago

“It's good. Good maneuvering of wheels. It's better if there is a better lock system to the outside sips (except the main one). That's the only shortcoming I saw. The available locking for the outer sips is not enough considering safety measures. The rest of the bag is exceptionally good. Thank you!”

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Posted 6 months ago

“Love our cases they are so beautiful and really hold a lot more that other cases we have had, very spacious inside, I would definitely recommend buying IT luggage really worth the money .”

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Posted 6 months ago

“Absolutely thrilled with my suitcases, very smart and so easy to control”

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Posted 6 months ago

“Suitcase is fine but I would get rid of Yodel your delivery company as they are a waste of time!”

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Posted 6 months ago

Hi Albert, Many thanks for your review. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, we do thank you for the feedback nevertheless, this is very valuable to us. Should you require any further assistance regarding this matter or in the future at all, please do not hesitate to reach out directly via the 'Contact Us' form on our webiste. Many thanks

Posted 6 months ago

“All good with order but delivery company was not a good experience.”

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Posted 6 months ago

“I ordered 5 items, spent a lot of money and I have not received my items with no delivery updates in sight.”

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Posted 6 months ago

Hi Emma, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you wish for our customer service team to investigate this matter any further for you, please kindly reach out directly via the 'Contact Us' form on our website. Please kindly be aware that we are currently navigating a peak period, with an increased volume of emails, however, please be assured that a member of the team will always aim to respond as quickly as possible. Many thanks

Posted 6 months ago

“Excellent service. Very quick dispatch with minimal packaging wastage.”

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Posted 6 months ago

“Unhappy received damage suitcases and had no response all week. I fly this evening and very unhappy.”

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Posted 6 months ago

Hi there, Many thanks for your review. I am sorry to hear this. Please kindly be aware that we are currently navigating through a peak period, with an increased volume of emails. However, I can happily see that a further update has been provided to yourself as of this morning. Please kindly refer back to the email chain where any/all further assistance can be provided. Please be assured that a member of the team will always aim to respond as soon as possible. Many thanks

Posted 6 months ago

“The case I bought was the same as I had bought from John Lewis but this one was at a much cheaper price..”

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Posted 6 months ago

“After first trip using our cases the medium cases zip burst leaving contents open”

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Posted 6 months ago

Hi Lesley, Many thanks for your review. I am sorry to hear this. Please do not hesitate to reach out to your customer service team directly via the 'Contact Us' form on our website, where they would be more than happy to investigate this matter further for you. Please kindly be aware that we are currently navigating a peak period, with an increased number of emails, however, please be assured that a member of team will always aim to be back in touch as quickly as possible. Many thanks

Posted 6 months ago

“This is one of the finest suitcases I have ever purchased. It boasts a robust construction and premium-quality materials both inside and out. The size is ideally suited for extended travel, offering ample space without compromising portability. I highly recommend it to frequent travellers. A particularly thoughtful feature is the detachable wheels, which provide added convenience and peace of mind during transit.”

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Posted 6 months ago

“I can't write a review as having waited in at home on 3 separate occasions, within the times slot I was told and more, I still haven't received my luggage. I have emailed you to cancel the order and requester a refund. The delivery company was Yodel so I would certainly query dealing with them. I await your remarks.”

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Posted 6 months ago

Hi Pat, Many thanks for your review. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, please kindly be aware that we are currently working through a peak period, with an increased volume of emails. However, please be assured that a member of the team will be back in touch in due course/as soon as possible, in order to assist further with your request. Please kindly refer back to the email where the further assistance can be provided. Many thanks

Posted 6 months ago

“Hello, I placed an order on your official website on 10th September and paid £5.99 for Next Day Delivery. However, my parcel has been repeatedly delayed by Yodel, and despite contacting them, I still haven’t received my suitcase. I also sent an email to your customer service but haven’t received a reply. Since I am moving tomorrow, this has become very urgent. Could you please help escalate this with Yodel and ensure I either receive my suitcase today or provide me with a solution? Order number: #IT298185 Tracking number: JD0002230025359688 Thank you in advance for your urgent support.”

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Posted 6 months ago

Hi there, Many thanks for your review. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, I can happily see that you have also reached out directly via social media private message, where it has been confirmed that your email correspondence has now been flagged to the team in light of the urgency. Please kindly refer back to the email chain where any/all further assistance can be provided. We hope to resolve this matter asap for you. Many thanks

Posted 6 months ago

“Very pleased with IT medium suitcase,”

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Posted 6 months ago

IT LUGGAGE is rated 4.3 based on 7,271 reviews