IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,269 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,269 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

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English

“Lovely cases very impressed with sale price bargain”

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Posted 6 months ago

“Beautiful cases great communication and fast delivery”

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Posted 6 months ago

“My suitcase arrived on time, exactly what I wanted. I'm looking forward to using it in the next two weeks. It looks solid and well-made. Thank you!”

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Posted 6 months ago

“Exactly what I need at a great price and fast delivery. Excellent customer service thank you.”

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Posted 6 months ago

“Great service.”

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Posted 6 months ago

“Dispatch was efficient and prompt - arrived much sooner than expected. Exceeded expectations on every level - great quality and worth every penny. I absolutely love it, and it is indeed very light (when empty…). Highly recommended in all respects.”

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Posted 6 months ago

“Have not used this case as yet however my previous IT Luggage case has been excellent!”

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Posted 6 months ago

“A lovely small suitcase, love the colour and how light weight it is, a zipped compartment one side and plenty of room on the other for shoes bags toiletries etc.”

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Posted 6 months ago

“Great options for luggage and great experience overall. Very easy to order and checkout, good updates on email and great quality items! Also quick delivery!”

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Posted 6 months ago

“IT Luggage is a go to brand for me, affordable yet very durable & the length of the guarantee is a big selling point for me, I can't stand a 1 year guarantee because you won't ever use it enough in 1 year to find out if you need to have anything repaired or replaced. But I always use these guys for luggage have several different size cases now from them.”

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Posted 6 months ago

“I have purchased this suitcase for my daughter as part of her Christmas gift. I must say it is a beautiful looking case so I am sure she will love it. Thank you.”

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Posted 6 months ago

“Fast delivery, earlier than expected. 3pc set well packed. Good comms. All at a great price. Well recommended.”

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Posted 6 months ago

“Products arrived quickly and were as advertised. Solidly built, portable and of a good quality.”

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Posted 6 months ago

“Fast delivery, good quality luggage on first inspection”

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Posted 6 months ago

“Lots of choice and very good value when compared with other brands.”

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Posted 6 months ago

“As usual suitcases is strong, runs really well.well made.”

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Posted 6 months ago

“Very fast delivery. Great cases. Would definitely recommend and use again 👍”

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Posted 6 months ago

“Fantastic lightweight luggage decided to purchase some new cases for our upcoming holiday in november Delivery was fast cant wait to pack them now for our coming cruise.”

IT LUGGAGE 5 star review on 21st September 2025

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Posted 6 months ago

“Good quality looks better than the pictures”

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Posted 6 months ago

“This is the second purchase (different colour) of this piece of luggage for the younger brother of a grandson who loved his luggage gift. This is just the right size for clothes and teddies and easily managed in airports and on footpaths. Very robust, well designed and made and looking like the cases will last until the boys grow out of them.”

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Posted 6 months ago

IT LUGGAGE is rated 4.3 based on 7,269 reviews