IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,262 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

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English

“Very pleased with my new cabin case, arrived within 24 hours with next day delivery. My experience of Customer service was excellent”

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Posted 4 months ago

“Their products are very good value for money, their delivery is outstanding (we ordered on a Saturday afternoon and it was delivered on Sunday (using normal delivery).”

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Posted 4 months ago

“Fantastic company and products”

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Posted 4 months ago

“Looks good lovelynlijing plenty pockets Chrostmas present for.granddaughter”

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Posted 4 months ago

“Great price amazing product very very happy with it”

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Posted 4 months ago

“Ordered these to replace my 30yo trad suitcases (the ones with wheels on one corner) that finally gave up the ghost. The L one only weighed 2.66kg, super light. Was pleased when my new IT L case only weighed 2.2kg. The sage green colour looks beautiful and holds more than my original L case. BONUS! LOVE THEM!”

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Posted 4 months ago

“Still waiting on my order arriving ?”

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Posted 4 months ago

Hi there, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you wish for our customer service team to investigate this matter any further for you, please do not hesitate to reach out directly via the 'Contact Us' form on our website, where they would be more than happy to do so. Many thanks

Posted 4 months ago

“Im still waiting for them to arrive apparently they are delayed in transit!? I'd appreciate an update from you”

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Posted 4 months ago

Hi Cheryl, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, should you wish for our customer service team to investigate this matter any further for you, please do not hesitate to reach out directly via the 'Contact Us' form on our website, where they would be more than happy to do so. Many thanks

Posted 4 months ago

“Very quick exactly what the description says”

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Posted 4 months ago

“My order arrived the very next day and is perfect. Can't wait until my holiday next week, to use it!”

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Posted 4 months ago

“I have received the wrong case and have been waiting a month for a reply Not happy I didn’t have a suitcase for my holiday”

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Posted 4 months ago

Hi Jade, Many thanks for your review. I am sorry to hear this. However, upon reviewing the email chain, I can happily see that the customer service team have replied on multiple occasions - the most recent as of 20/11. I have resent this email now for you. Please kindly be sure to check junk/spam inboxes in case this is where the emails are ending up. Many thanks

Posted 4 months ago

“Very efficient and prompt delivery. Tracked item ( a set of 3 suitcases) all delivered in perfect condition. 👍”

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Posted 4 months ago

“Purchased the set of 3 cases. Bought cases previously and find them strong and hard wearing.”

IT LUGGAGE 5 star review on 21st November 2025

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Posted 4 months ago

“Great products and good prices”

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Posted 4 months ago

“Bought this cabin bag for my granddaughter for Christmas. I love the colour of the case and the gold wheels and handle add a touch of class. The overall quality is second to none. I'm sure she's going to love it.”

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Posted 4 months ago

“I like the IT brand because it’s always great quality and looks beautiful. I bought a large suitcase online the other day and what showed up to me was unexpected, it was really small. The measurements online did not match. Maybe you should add a “fit in your room” feature so people can really understand the sizing before they purchase online because the return process was way too long for me to bother to return it.”

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Posted 4 months ago

Hi Tosin, Many thanks for your review. I am so happy to hear of your love for itLuggage. However, I am sorry to hear that you are not 100% satisfied with your recent purchase. Should you wish to receive any further assistance regarding this matter or in the future at all, please do not hesitate to reach out to our customer service team directly via the 'Contact Us' form on our website, where they would be more than happy to help. Many thanks

Posted 4 months ago

“Looks absolutely amazing and solid built. Will be able to say more after using it.”

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Posted 4 months ago

“Shame that the medium size of the legion case is larger than my previous one purchased and that the same colour was no longer available. I purchased this for my husband. I wanted to order the small for myself to match my medium case but colour not shown. I am happy with the quality so far we will see how it holds up to our very long haul flights and change over.”

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Posted 4 months ago

“Item as described. Straightforward ordering process. Quick dispatch and regular updates re progress of delivery”

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Posted 4 months ago

“One of the padlock in the medium suitcase broken after my first trip. I am somewhat baffled and angry at the same time. I am holding on as I don't know if the "airline or it" is liable here. I will investigate and proceed accordingly.”

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Posted 4 months ago

IT LUGGAGE is rated 4.3 based on 7,262 reviews