IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,262 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 30th March 2026

Lindsey Ladds

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

345

Anonymous

Anonymous // 01/01/2019

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English

“Was out of stock whe my daughter asked me to get her this as a Christmas present. Signed up to let me know when it would be back in stock and within 2 weeks was so have ordered it for her. Came within a week later. Have now got it put away for her Christmas gift 🎁”

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Posted 4 months ago

“Smart backpack, really quick delivery and good price.”

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Posted 4 months ago

“Beautiful cases, sturdy and well finished”

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Posted 4 months ago

“The suit case arrived in good time and was as stated. This is a very good price for hard case, with built in locking system.”

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Posted 4 months ago

“Online shopping was very easy and quick. Arrived in 3 work days, which is very quick. Package has no damage, packed well with additional support.”

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Posted 4 months ago

“The case is perfect. Light, spacious, well made and the wheels roll very easily.”

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Posted 4 months ago

“Fabulous on board case , very stylish love the fact it looks like textured cow Hyde . Great size great quality as always with iT luggage”

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Posted 4 months ago

“Very happy with suitcase. Useful size for a short trip specially by public transport.”

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Posted 4 months ago

“Bought as Christmas present for my granddaughter. Her choice but I think it looks fabulous.”

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Posted 4 months ago

“Fast efficient delivery. Came the next day. Suitcases are always high quality, l have several which I have purchased over the years, some of which have travelled the world.”

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Posted 4 months ago

“Easy to navigate site. Would be good though to select more than 1 filter. Very quick delivery”

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Posted 4 months ago

“Very good service the suitcases arrived in twenty four hours after order. I recommend this company for their excellent service.”

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Posted 4 months ago

“Okay, so my old IT suitcase was still very functional, however with many a holiday under its belt it had seen better days. It was with a sad heart I traded in my old faithful for a new trendy set on a good Black Friday deal. Very pleased with them, and came in less than 24 hours of ordering. Fantastic!”

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Posted 4 months ago

“Promptly delivered, and I'm very happy with it. I bought a similer wide handle canin bag 10 years ago, and learnt to pack it within an inch of it's life, lol. It has served me well on in 100s of trips, and is honestly still going, but I was so scared I would never find another that I bought a new one as standby”

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Posted 4 months ago

“Good quality, durable, fair price, delivered very quickly (1 day!). Have used IT luggage many times before and it's always my first choice.”

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Posted 4 months ago

“Excellent movement, strong and very good design.”

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Posted 4 months ago

“The item arrived well-packaged and is lightweight. The fabric quality does not quite match the appearance in the pictures, and when the bags are filled, some creases become visible on the exterior. Perhaps a thicker fabric could prevent this. I cannot comment on its long-term durability as I have only used it once, and it performed satisfactorily on that occasion. The delivery was delayed, but the delivery fees were subsequently refunded.”

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Posted 4 months ago

“I have issues with my luggage and am in contact with your customer advisors. I will review again if the issues are resolved”

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Posted 4 months ago

Hi there, Many thanks for your review. I am sorry to hear this. However, I can happily see that the customer service team are providing assistance directly via email. Please kindly refer back to this email chain, where any/all further updates can be provided. We hope to resolve this matter asap for you. Many thanks

Posted 4 months ago

“Stylish suitcase, light and roomy with just the right amount of bling. Easy to pull and manouvre . Delivered promptly”

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Posted 4 months ago

“Very pleased good value for money for”

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Posted 4 months ago

IT LUGGAGE is rated 4.3 based on 7,262 reviews